The Commons Apartments

As I’m new to the area, relocating from Virginia, the staff were extent my patient and professional and courteous. There were literally months of going back and forth with my move in date and every time Ms Diana was more than patient and generous. Move in was easy and to the negative reviews about management, my experience has been the opposite. I greeted with respect and I was therefore treated with respect. I highly recommend The Commons.
Great location, safety and clean!

Looking at the bad reviews and I am pretty shocked my fiancé and I moved here about a month ago and we love it. Quite community, nice amenities, and I haven’t had any problems with management. Patty is really great and idk if we visited the office a lot or she makes it her effort to learn the people names in the complex but she definitely made us feel comfortable about living here. This place is fantastic!!! Not to mention that shopping is a 1 minute walk…

Well they offer a decent rate to get you into a lease. Expect huge raises in your rent when you renew your lease. I was renewing my lease and it was $ 100 more than a new lease! For the same length. After they get you moved in they will raise the rate at any opportunity. Be aware what looks like a decent rate Can and will change!

Let me start out by saying if your looking for a nice quiet, overpriced apartment for Vacaville lol), mistreated by the front office staff, and robbed from your hard earned money… Well then you found your home!
This review is for the front office staff more so for Jessica «the manager» ha she’s a joke wonder what (or who) she did to get that position and for the «Gm» Ryan Y.
Anyhow we were very excited to move into these apartments it had everything we were looking for. We told the ladies in the front our current situation. They said no problem. Now it came down to paying the $ 90 «non refundable» application fee, ok no problem we knew would pass with flying colors…
Sure enough we passed but now there’s a problem Jessica said we couldn’t rent because the income wasn’t there… Um hello dumba** we F****** told you our situation before you decided to rob us of our application fee and assured us there wouldn’t be an issue. This woman if that’s what we must call her had no heart there was nothing she can do it about! Lol. I attempted to contact Ryan the GM took him almost TWO weeks to respond. He basically condoned the actions of Jessica and was not willing to do single a thing. Well I guess we know how Jessica got the position ;)
So in conclusion nothing was done and I now will be forced to write to the better business bureau.
DO NOT RENT HERE if it wasn’t for Unilocal making us give at least a star I wouldn’t have given anything.

I can’t complain about the apartments themselves — clean grounds, landscaping is kept up, mostly quiet. Me and my room mate lived there close to 2 years.
But like every other apartment I have stayed at, you can not trust the people working in the front office. I recommend you take pictures when you move in and pictures when you leave — in addition to a walk thru with management when you move out so that there is no question what the final charges are. You need to be aware and scrutinize the cleaning charges.
The office workers there are deceptive and can not be trusted. At one point they had claimed that my former room mate had called them and said that I would take care of all the clean up charges. I found out later that was a lie — he had never called them. If I hadn’t asked, they would not have provided me all move out documentation showing the final charges.
They claimed they had mailed me the paperwork but I never got them. Fortunately, I had not moved very far and I was able to pick it up myself. I had to deal with Amber and Jessica. They were both very unprofessional. They would not consider negotiating with me. As I would speak to one, the other would interrupt and «gang up» on me. They were very condescending. Beware.

Jessica is a great manager! Great staff and very clean community

The apartments are very nice. It is peaceful and safe in this area. In the 5 months I’ve lived here I haven’t had any issues except a couple misunderstandings with the office staff. The ladies are great but I sometimes feel as if I’m just a paycheck to the instead of a resident at these wonderful apartments. The only reason in not giving 5 stars is because I feel that the management could use some improvement on their communication skills. Other than that I give them two thumbs up!

Thought the apartments were average to above average but the staff was EXTREMELY pushy. There have been multiple times where they have treated either myself or my friends poorly.
I had cable installed and nearly three months later, I was told I would be fined/​evicted for a single cable line being outside as it wasn’t per the code. I em was never told this beforehand and it would then cost me over $ 100 to have the cable company fix it. This out me in a bind and I did not like the way the staff handled it.
My very good friend lived in the same complex and her auto payments of rent terminated for no particular reason (still a mystery) and after two years of perfectly on time payments, she was served an eviction notice while she was overseas on deployment. She was given only two days to rectify the situation (which she wouldn’t have even known that I hadn’t gone by the house to feed her cat). I paid her rent until she could get the money wired through.
When I finally decided to move out, I was told (in a condescending voice), when you inevitably can’t handle the commute from SF to Fairfield, we will be here.“
I do not recommend this place to anyone!

The location is absolutely fantastic. And that brings thousands of people even if the support stuff is absolutely shitty! the front office lady (Amber) is just unbearable and nothing is an emergency situation per her definition. pathetic support and maintenance! The other guys are good and the management needs to take some serious step asap about this lady who has this tremendous temperament towards the renters.