Vaca Hills Chapel

My mom was on hospice care. We knew she was close to death. I called several funeral homes inquiring about cremation services. I was seeking basic information. One funeral home representative decided to give me the details of the process of cremation and storage. It was morbid and insensitive. After a good cry, I called Vaca Hills Chapel. I spoke with Bridget. She was sensitive, compassionate and comforting. Vaca Hills was also the most reasonable in price. Even if they were the most expensive, I would have chosen them because of their compassion. After my mom died, they cared for her until her cremation. They were kind, thoughtful and compassionate, never trying to sell us more than we needed.

I called the chapel to get a quote on funeral services for myself (in the future). I was told that I would get a call back and some information in the mail. After a week with no communication, I called back, got an apology, and was told I would be called back the next day. It’s now at least three days later and no call or information. Does this sound like this is a business one wants to use in the future?

We had the wake for my SO’s grandmother here. The staff was accommodating and provided many little details that we had forgotten. They allowed us plenty of space for the traditional Filipino refreshments and they were helpful but stayed out of the way. I highly suggest this place if ever you have to celebrate the life of your loved one.

I attended a service and burial here for my friend’s mother. Everything was very nicely done, well organized and ran smoothly. Every employee I encountered was respectful and customer service driven. My friend said that Brigitte made everything easier for her and her family.
Less than a month later, I had my own unexpected loss. Luckily I now knew which funeral home to turn to and they exceeded my expectations with their kindness, tact, and efficiency. It seems to me also that they are affordable comparatively and they do not push to up-​sell their services.
I highly recommend them.

I called and researched several funeral homes in the area (Napa, Fairfield, and Vacaville) one of which was Vaca Hills Chapel. I contacted Brigitte and e-​mailed her with several questions all of which she clearly and promptly responded to with no hard sell. She was very nice, helpful, and informative. Vaca Hills Chapel was very competitive on their pricing compared to other funeral homes. We opted for the traditional package, which was more cost effective. This included prayer cards, guest register book, one death certificate, and burial permit, which other funeral homes charged separately. I decided to go with Vaca Hills Chapel. When my Dad passed, our hospice nurse asked for the funeral home business card to contact them. When she saw it was Vaca Hills Chapel, she mentioned her family had used the same funeral home for someone in their family that had passed. This made me extra confident I had made the right choice.
About two weeks or so after initially contacting Brigitte, my Father’s health took a turn for the worse. I met with Brigitte and she was very nice, helpful, informative, and the process quick and easy. She took her time with me and gave me additional information. Sadly, 3 days later my Dad passed away. Brigitte took care of everything efficiently. She thought of things before I even thought of it. I cannot express how thankful I am for Brigitte for her sensitivity during this very sad and difficult time. My Dad’s viewing, funeral service, and burial were all in Fairfield, which was not an issue with Vaca Hills Chapel being in Vacaville.
Jason and Gary were wonderful, sensitive, and prompt. They took care of everything for setting up, the florist deliveries, guests, etc. They were both so kind to my Mother and family. We did not need to worry about a thing through it all.
Brigitte, Jason and Gary were wonderful to say the least. I am extremely grateful for their professionalism, kindness, sensitivity, and efficiency in handling everything for us. I highly recommend Vaca Hills Chapel.
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I went here for a memorial and viewing and it was a really nice place. The staff are all nice and respectful. The deceased looked great and I heard that from several people as well. The pews are padded and the stone wall behind where the casket rests was nice.
Only two cons: I wish there was tissue in each pew or closer than it was and the water doesn’t taste good from either the fountain or the bottled water. I think the bottled water was just chilled tap water and it’s not good.