Mellow Mushroom

Slow, slow, slow… Same old story– poor service. I called in a pick-​up order 30 minutes ahead of my arrival. Was told it would be ready in 25 minutes. Arrived only to be told they were starting to prepare my food– another 25 minutes to get it. Kids are ‘Hangry’ and nobody is happy.
We truly love the food here and most of the servers are polite. They just don’t seem to want to pay a competent manager to keep things running smoothly.

Excellent pizza and great service. A great place to watch football with friends. I recommend the mighty meaty and Maui wowie

We come to this location at least twice a month because they allow us to sit on the back porch with our puppy. This is great! However, our last experience wasn’t so great. I will bring up a few points.
1. We know this is a casual, hip restaurant. But some things are a little too casual/​inappropriate. Our server was a very nice girl, but in the middle of our service, she stood with her coworkers to smoke a cigarette in eyesight of our table. We don’t blame them, we blame management. I have an issue with cigarette smoke and it effects the quality of my meal. I don’t pay for my meal to watch the person who is serving my food smoke. The outside porch area was also FILTHY. tons of cigarettes on the ground and nobody picked them up. We know they have time to keep a clean restaurant because they are slow and servers are taking unnecessary breaks.
2. The servers don’t seem to have any type of dress code. Some of them looked like they were wearing pajamas. Is a tshirt, jeans, and work safe tennis shoes too hard to ask? My husband and I both have worked in the food industry and know it is a hazard to wear shoes that are not slip resistant.
3. We could see trash from the back door to the front. Instead of employees spending company time to clean, they were leaning, chatting, and smoking. If you have time to lean, you have time to clean. Again, where is management?
4. Now to the food. We ordered a half and half pizza with the redskin potato and buffalo chicken. The pizza was DRENCHED in sauce so much I couldn’t even pick it up to eat it. We have had these pizzas before and this wasn’t the case. We think it has something to with the current quality control in the kitchen. We also ordered five wings for an appetizer and received it after our main meal .
Our server was very very kind. I don’t want her to take the heat for this. We think management needs to step up to create a better dining experience for paying customers.

I wasn’t satisfied with my visit. Poor customer service. I’m pretty sure they forgot about us because it took for ever just to get our drinks ordered. It was basically just expensive pizza that wasn’t even that good.

Food was great. Appetizers and food came out in a timely manner. Teddy our bartender was awesome! Everything about our experience this afternoon was superb. If you’re in the Valdosta area you need to come check out this place. Awesome beers, great food, and superior service. They love the military too.

We usually go with six adults and 7 kids. Great food. Good service. A little noisy when crowded, but that’s to be expected in such a popular place.

Food is awesome but the prices are way too high in my opinion. With that being said, the service, the food, and the drinks are great! Cool atmosphere too.

Bar staff is the worst I’ve ever seen, nice guy just lack of training had four drinks took 15 minutes a drink. Pizza came without two ingredients listed on the menu the bartender «fixed it» by bringing those ingredients out cold. Will never return

Like many others have posted … Food is good but service is not good. If you go on a very slow day and time, your service may be okay. I enjoy it (when it «finally» arrives). Many times I have had to go and fetch my own items needed.
And forget getting a drink, the bartenders take forever, so drink before you come in, and eat a snack if you are starving.
This place used to really have it together, but have gone downhill and obviously they aren’t paying attention to these «consistent» comments regarding their servers and bartenders.

Its pizza. Hard to mess up so the food is usually pretty good. The wait time however is terrible and it makes your average food seem not all that good. The service can be a little iffy as well too. Sometimes its great and sometimes they obviously wanna be there less than you do after a 45 min wait for a pizza. Honestly I choose CiCi’s over mellow these days.

Service sucks! Just walked out. Got a table randomly. The wait list is irrelevant. Sat at the table for 10 minutes without even placing a drink order. No idea if the pizza is any good.

Always have been a fan of mellow mushroom but this one just doesn’t seem to have it’s act together. Hopefully these were just growing pains but nearly every visit, something was wrong. Sometimes I would have to wait forever yet I get served cold food. Lot’s of confusion among the staff. Place was unusually dirty on two occasions.
I love mellow mushroom and hope it succeeds but this one is discombobulated. Hate to say it but leave it to valdosta to screw up a mellow mushroom.

No mistake here. I’ve never been to a Mellow Mushroom and now I wonder why.
Nicky our server, was a sweetheart, fast and efficient.
The restaurant is clean and the bruschetta was excellent. They do have an eclectic menu, not just pizza. But, the menu does read well. The hogies were great.

An update to my original post seven months ago…
I have just been private messaged by the owner offering to make it up to me as I’m sure every other reviewer that left an honest bad review has also. However, I see the good reviews (which must have lucked out and had good staff working that night) have been responded to by him. How deceptive, respond to negative reviews in private and good in the public view. Also, he waited seven months to contact me!
Bo, your business deserves to fail. You are a poor business owner and manager. Marco’s pizza is every bit as good and better than yours and when I’m in town and feel like pizza i stop there and will never visit your establishment again. I can only hope that when you close down that Marco’s takes your location.
Good bye and good riddance i don’t need your lackluster food or pretentious service.

Aside from the cool décor and the stellar Hulk statue in the front, this Mellow Mushroom was nothing special. We weren’t greeted when we walked in, and we didn’t know what to do because it wasn’t clear with the hostess was. Someone walked in behind us seem to know and put their name down. So we did the same. We were just told OK, I put your name down. She didn’t even tell us there was a wait for how long. No big deal, though. We waited about 10 minutes.
Our server was extremely friendly and attentive. We got our pizza relatively quickly, and it was good. Basic Mellow Mushroom pizza. Hot, crunchy, and tasty.

Decent food. Horrible service.
Our waitress was nice enough but not a good server at all. Slow to bring drinks. We had to ask for things multiple times. It was not that busy at all. When our food came one entrée was missing and it became apparent that she forgot to put it in. So everyone has finished eating by the time the other food came out. The manager came over and apologized and said she would take the calzone off the check but then when we got our ticket is was still on there and we had to ask them to remove it. They were nice about it but it was just kind of a shit show.

Ordered 30 minutes ago, everyone else at table is through eating, my hoagie was not served, twice, still waiting. Manager was coming to apologize, 10 minutes ago. Other than that. Fantastic. As st manager just came by, unaware of the problem. Flash forward 15, no contact.

We loved the spinach artichoke dip! We did the Philosopher’s Pie and it was great! This place is a bit on the pricey side considering a large pizza from Papa John is around $ 12 and a large there was over $ 20.

Ok, so it has slightly improved from a month ago. Staff was a bit friendly and more acknowledgeable, but wait time still wasn’t great. The pizza was good so that balances the wait time a little bit.
Now cleanliness is not a priority for this place. Once again, the floors are filthy. I mean crumbs, pieces of food, dirt and dust cover the floor. What a turn off. I hope their kitchen staff has better cleaning practices than the front of the restaurant.
We’ll try them again in a couple of months…

When we went to Mellow Mushrooms, it was still early in the day so it wasnt packed. I think maybe 6 – 7 tables thats it. When we arrived at our seat, I looked around to take it all in. I noticed that the floors were FILTHY!!! There was crumbs, napkins, straw wrappers and pieces of food in the middle of the walkway and under the tables. There were about 6 employees standing around in the front… just standing there chatting. One of these employees should have been sweeping/​mopping the floors, wiping down the tables. There really is no excuse for this filthy appearance. They have only been open what a month.