Bank of the West

A local bank that prioritizes customer service and always looks to make sure you walk out the door having your needs met. Vanessa, Alisha and Victor are top individuals that want to get to know you, not just to get to the next person in line as BOA does. Retention is not a problem for me here. These guys are the real face of community banking in SCV.

Avoid! Avoid! Avoid! Very Bad Customer service — This is the third time this has happened TO US at The Bank of the West 27 011 McBean Pkwy Valencia, CA 91 355 We have many Complaints against the current employees and the Bank Manager Patrick Rodriguez who has done NOTHING to current the problem with Very Bad Customer service of it’s employees:
Alisha Martin Teller unprincipled — dishonorable, unscrupulous NO-​Confidence, — Failing to greet customers when they walk in the door. We as a customer that is not acknowledged upon entering the business — Avoiding eye contact — Socializing with other employees when we as customers are present. NOT being very courtesies. — but consistently being VERY RUDE!!! Yelling at us when we try to discuss our account. bad-​mouthing — The Bank in front of our several Children. This was the same Complaint against the employee Ciara Cooper Loan Officer who was TERMINATED!!! We contacted Customer Service Main Office There Response was Bank Manager Patrick Rodriguez who has done NOTHING!!! Who does NOT CARE!!! About the banks customer service in relationship to the Banks employees. What Bank Allows employees to openly show off and brag about there TATTOOS Patrick Rodriguez ALLOWS this who has done NOTHING it looks very bad and distasteful especially in front of the Children. Customer Service Main Office has referred us to this District Manager GEORGE MEUGERIAN 16 027 Ventura Blvd Encino, CA. 91 436 818−742−1160 WHO ALSO HAS DONE ABSOLUTELY NOTHING!!! Avoid! Avoid! Avoid! Very Bad Customer service!!!

This bank is the best! Ciara and Alisha are always so welcoming. Anytime I’m there, all of the employees know and greet everyone by name! I don’t know how they keep track but it’s a really nice touch that most banks don’t have.
Additionally, they provide ALL kinds of services and have great rates. Many options to choose from for different personal and business checking accounts.
I’ve had relations with majority of the banks in this valley and will slowly but surly be transferring more and more of my accounts/​funds here!
Thanks girls!

This is the best bank I have ever done business with. I also had deposit accounts (in the last 12 months) with Logix, Chase, Capital One, US Bank, and Banco Popular (Banc of California). Bank of the west was the only bank where I had my own personal banker, Victor Lizano, and he exceeded my already high expectations of services a bank could provide. He quickly responded to phone calls, emails, and even called me just to check in to see if there was anything he could do for me. He has reset the bar as the best customer service representative I have ever talked to. I was never charged a single fee, not even a penny. I received everything bank of the west promised and I don’t have a single bad thing to say. This was a voluntary review, I simply felt compelled after such a good experience compared to all the other banks. Thank you Victor!

Free checking is not free at all. they keep charging without regards what was offered.
Bank of the west keeps re arranging sequence of the online payments, pulling out the most expensive check first, in order to empty your account, so they can issue $ 45.00 penalty for non sufficient funds.)
Do not trust any 5 star reviews. Those are self serving, done either by employees or special interest holders.
We expect good service and only reason we seek to vent out when expectations have not ben met.

We tried to open a secondary account online all the information was filed out and then they had to call and verify identity. I’m okay with that, but then for the past two weeks they have been delaying the process.
I E-​chatted with a representative that said we had to call in (what is the point of E-​Chat then). Their responses to inquiries have been poor at best.
There are a number of banks and one who cannot keep up with even technology from 3 to 5 years ago is not my choice for banking in the future.

i had been banking with this branch since 2006, in the past year they have really gone down hill, especially the manager. i wouldnt recommend them to anyone. the manager has become so rude i cant even put it into words. stay as far away as possible. anywhere has to be better then this branch!

They are always friendly and I love that they don’t have the four foot thick glass walls between you and them! The online banking is great!

I have all of my accounts, business and personal, here. Their online banking used to suck but they upgraded and it is now instant.

do not use their e-​time banker it is not accurate