Benefit Brow Bar at Macy’s

I have been coming here for my eyebrows for about a year. I love the way the girls do my brows. However, every time I get used to a brow specialist they LEAVE. They seem to have a high turnover rate. Since last Jan, I had Brittaney, Cherish, and Brianna. When Cherish left I was really upset. I even wanted to follow her to her new salon but it ended up being too far for me and typically I need to make my appointments last minute which did not work.
It is a management issue that they have such high turnover. Going there for a year, I have heard employees speak about each other. I have heard complaints that the manager is not good.
I really love the way they do my brows BUT I did not want to get adjusted to a new person only for them to leave a few weeks later.
I am now going to the Brow Bar in Sherman Oaks Macys. It is by my work so it is still convenient. Hopefully they don’t have the same issues because I really love my brow specialist there.

Loved how nice and friendly Brianna was with me, super helpful, and she’s amazing at doing brows! Would recommend anyone to see her for brows, she’s great and just absolutely love her! Great costumer service!

I love the benefit counter at Macy’s because they’re so helpful at this location Stacy was so sweet and very helpful she helped me find the perfect highlighter and primer which I haven’t stop buying since then.

Cherish is a rock star! My eyebrows were a mess and she made them look amazing with a brow wax and tint. She took her time and was very thorough. All the girls at the counter were super nice as well. The whole experience was awesome.

Cherish is the Brow Diva! She will transform your brow in mere minutes from meh to extra ordinary! Trust me, when you leave her chair, your brows will be on fleek! Check her out!

First time trying out the brow bar and I am so happy with the results. Cherish did an amazing job all around! From her service, kindness, and skills– I will definitely be returning! She did the eyebrow tint and really transformed my eyebrows.

I went to Benefit in Valencia for the first time a few weeks ago and had the pleasure of being pampered by Chanel. To say that she is a master of her craft is an understatement. She wanted to make sure I was comfortable filling in my eyebrows at home and really invested herself into showing me a simple step-​by-​step. You can actually tell I have eyebrows and not a questionable cluster of unidentified substances above my eyes! Thank you Chanel for the VIP treatment!

I don’t normally do these, but I just wanted to get this out there. I made an appt with Chanel because of all the fabulous reviews she has. Now let me start and say that I do not usually have the thickest eyebrows in the world, but they do get a little out of hand and I don’t really trust my judgement with tweezers. However, to start– I meet with Chanel at the bar and she gives me a quick «hi» and sits me down right away– she doesn’t introduce herself or even make any form of small talk as to what I want; she just says «clean up?» and I nod yes.
The whole process was quick, but I felt that she was in a bad mood that day and as if I was an annoyance rather than a customer. She did spend quite a bit on the inner part of my brows– which I normally never experience, but wasn’t sure to say anything. She doesn’t explain what she’s doing or measures where to pluck or even pause to let me check. I get the mirror and they look clean for sure, but she gets the mirror back, asks if I want some makeup done. I say sure and she pointed over to another chair then bounces. Belen, sweet girl– helped cover the redness and chatted me up on what products she was using.
When I get home to wash the makeup off and take a look in the mirror I notice that my right brow is significantly smaller than my left and they are a WHOLE DIFFERENT SHAPE. Much thinner than I’m used to. I should have spoke up, but the whole experience felt awkward and uninviting. I’m pretty bummed about the benefit counter as I heard and read good things– but guess I’ll just have to bypass that for the time being.

Been seeing Chanel for a year now. I get my brows waxed and tinted. I get compliments from women all the time about My Perfect brows. I wouldn’t have them without Chanel!

I went in by accident last Thursday thinking ehhh I’ll give them a shot and I walked out of there as happy as it gets. Cherish was the one who made my brows amazing and I can’t thank her enough. She offered to do the eyebrow tint that I have been searching for years and they came out well perfect.
Definitely going back to her !!!

WORST EXPERIENCE DOING MY EYEBROWS I HAVE EVER HAD! I’ve upload some pics so that people can see exactly how bad it really was. I actually came here back in December but didn’t realize until now I could leave a Unilocal review for them. I don’t remember the name of the girl that did them though. But her chair was on the far right end.
So I went in for a cleanup but ended up getting a whole new shape after this girl was done. At this point I had already been growing out my eyebrows (to get them to a better shape) for a few months now. So she waxes them and then she uses the tweezers. But when she’s using the tweezers I can feel her taking hair from the center of my eyebrow. And she just kept going in that same little spot too. I didn’t say anything yet though. So the makeup lady comes over and fills them in and shows them to me and I just say «Thank you» to a mediocre job. So when I get home and take off my makeup that’s when I’m able to see just how bad the damage really is. I immediately text the girl and let her know. But of course all she could say is she doesn’t know how that happen since all she did was a cleanup. NO! This girl went to town on my eyebrows. Every lady reading this should know just how difficult it is to grow and maintain eyebrows. And after coming here I was having to START ALL OVER AGAIN! BEWARE LADIES!
I also wanna add that in addition to doing shitty jobs with eyebrows, they also specialize in being unprofessional, rude, and catty! To start you don’t even know the «manager» is the «manager» cause she was walking around and talking like she’s a customer. The girl doing my eyebrows had a bad attitude and didn’t know what a smile was. It’s a little hard for me to explain exactly what it was like but if you were to go there once you would instantly see what I mean. They were very pushy with services. She insisted I do the tint and still put it on even after I told her I didn’t know if I wanted to do that. Her and the manager told me «I needed it». Um, gee thanks! Way to make me feel good. Someone must be behind on their quota. And I can see why.
So fast forward 2 months to now and I was finally able to go do my eyebrows for the first time since then. I decided to try the benefit brow bar at the ULTA across the street. Best move I ever made. I’ve never been so impressed with how my eyebrows have come out. The best part of it all was when I was telling her about what had happen and she said it wasn’t the first time people had complained about them. In fact she said she couldn’t even count how many ladies had come in just within the last week complaining about them. And all with the same complaints about being unprofessional, rude, and doing shitty jobs. With the exception of Britney I heard, but since she’s on maternity leave people are forced to go elsewhere, and they have.
This place is building up a bad reputation for themselves. Needless to say I will never waste my time coming here again and I hope no one ends up with jacked up eyebrows like I did. Ladies, don’t waste your time at this benefit brow bar. Go to the one inside ulta across the street. You can thank me later

Chanel is absolutely the BEST! My eyebrows have been on-​point ever since she laid hands on them. Always gives the best beauty advice and a joy to be around. I can honestly say she’s a beauty life savor!

I made an appointment with Chanel, since she has awesome reviews. I think she did a great job. I was in and out of there within my lunch hour. She really cleaned up my eyebrows and started the shaping process… All with tweezers! (I’m allergic to wax). Will definitely go again in 2 weeks.

I’ve been here twice and seen both Chanel and Brittany. Both were great! I love the fact that they are hygiene conscious and make sure not to double dip the wax sticks. I also appreciate that they take the time to touch you up after waxing to make sure your face isn’t red, and the fact that they’re not overly aggressive about upselling services or products. I definitely recommend these ladies to anybody who happens to be in the Valencia area.

So I went in a few weeks ago to the mall and I was interested in benefit primer. I had this sweet girl, Chanel, come up to me and assisted me completely. She had exceptional customer service and gave me some advice on which products she would recommend (which I’m now obsessed with !). Chanel told me about the brow bar benefit has and I needed some work done. I have no shape and she is a eyebrow goddess ! And that wasn’t all, she gave me this skin care régime that was amazing which my skin is thankful for ! My recommendation ask got Chanel ! She will take care of you

I have been seeing Chanel for my brows for quite some time now, and I wouldn’t dare go to someone else! Chanel is a BROW GODDESS and knows exactly what she is doing. My brows turn out perfectly each time I get them done. I can honestly say I rant about the benefit brow bar and their services, because I get compliments on my brows almost every time I go out. You get your brows waxed and filled in, so it really doesn’t get much better than that. I recommend Chanel to everyone who asks about brows and would most definitely recommend her to anyone else who wants miracles performed!

I’ve been seeing Brittany for at least over a year now, I believe? She never fails to disappoint. She is amazing at what she does, and not to mention that she is an absolute sweetheart.
The staff is so friendly and they make me feel welcome every time I go in and get my brows done. I am always left feeling great (and beautiful!).
Their products are good as well, although I can really never find something good for my face (I’m not sure if it’s the primer, foundation, or powder) that leave my face looking very caked up with little powder smears here and there. This only tends to happen when I do my own makeup with their product.
Despite the facial side of makeup, I have to say that their badgal and they’re real mascaras are AMAZING. I also love the rockstar blush. The mascaras make my eyelashes look outstanding, and I always feel gorgeous when I wear them. Their lavender tint is probably one of my top favorites from Benefit. I love how I can apply as much as I desire to make the color pop out more, but of course it will stain your lips and skin if you want it off. It truly lives up to it’s name.
There are other products that I have tried here that I really love how it looked on my face, but they were just a demo during their events that I did not purchase.
Either way, I highly recommend that you get your brows done because they are truly amazing at it.

I’ve been seeing Chanel for over a year (maybe 2 now) and she is the best!
Told my cousin about her and now we travel 30 mins to see her since she made the move to the Valencia Macy’s. Won’t see anyone else.
I have a wretched hole in my brow and she always fixes it as well as shapes them to perfection –and tints them which I was a tad skeptical about until I got it done the first time. Wish I could put her in my pocket and make her my personal brow girl every day of the week.

I have been a client of Chanel’s for over a year now and cannot stress enough how great my brows look after each visit. My eyebrows used to be thin and over plucked, but she gave me great tips on growing them out and not looking like a cave woman between waxes. She provides excellent and professional client service.