Frontier Toyota

BEWARE, this dealership works with some up-​selling scams.
1. Karr Alarm systems are pre-​installed on all their cars. You’ll be pressured to buy this crap alarm for $ 700 or up. Note if you finally refuse it, they’ll leave it in your car but they’ve already done the damage to the factory wiring, many important wires under the driver dash have been cut and had open connections made to them. You’ll not the two screw holes made into your dash for the cheesy «blue» flashing light on the driver side left down below the steering wheel.
2. Clear protective package, this is again $ 25 worth of cheap plastic they’ll ask $ 400 and up. It’s the clear plastic along the door edges and under the exterior handles where you grasp the door handle. They claim its for protection but this is way over priced and really little to nothing.
During the sale the sales manager will do his best to pressure you to buy the Toyota extended warranty, which you should search the internet at guy named Troy in Florida will sell you the same for far less for 100k miles or 10 years what ever comes first. This dealer will lower the price as well if you bargain with them. Again check some of the Toyota forums like Toyota nation etc. for what people really pay.

Seriously. Worst service experience ever. The first time they let us sit here fir hours while the car was already ready, we let it go. But this time, as my car sits in the back for the third time this morning, I wonder is there any end to the arrogance of the employees and could the dept be any less unhelpful. They claim there is a nail in my tire… My 200 dollar tire. But they cant seem to be able to tell me what tire. Frank Ramirez, the service manager, may be the most arrogant human i have ever encountered. He couldn’t care less about the customer experience or longterm (decades) customer loyalty. That’s bad business, especially when there are no shortage of options for automotive purchases, even remaining brand loyal. Go to a different Toyota dealer folks. The cars rock, but the people at a different dealer will surely make your ownership experience better!

This place is pretty sad. I had an appt and was supposed to have a service done within an hour. 2.5 hours later and with an attitude still waiting. Mark e the supervisor is pretty condescending. They seem to have a template customer service reply of yes Etc… And they do not listen.
If they read these reviews, pls be consistent with the wait times and remember we are customers that just expect what we are told. People have work schedules and do not have time to just wait…
Moments like this really make me not want a Toyota.

Thanks and thumbs up for Mr. Lucky and Mr. Martin to help me out for my new car. I love it how they helped me to get the best deal thanks guys.

I recently bought a Toyota Corolla 2016 from Toyota Frontier and can I just say they have a great team that’s really willing to work with you and make you as happy as possible. I went with mom– and you know how moms can be.
Jasmine, Jeff, and Zoli were amazing, answered thousands of questions from my mom (even the same ones), made sure she was happy, and just took care of us.
Zoli is great, he’s a real comedian. Had me laughing for awhile & just got a good sense of humor. And really made sure signing the paper work & the finance part went smoothly and as painless as possible (not to mention memorable! First timer). Really appreciated it! Thanks guys! You’re a great team & I’m glad I picked Toyota Frontier.
Also they took care of the license plates, booked my appts for my service check ups, & etc. Really just made it easy for me! Not going to lie probably wouldn’t have plates right now if it weren’t for them, procrastinator @ heart.

Had a great experience with my first car purchase at Toyota a few years ago. After my maintenance package was fulfilled I tried other places for oil changes, but have found that there is NO better place to take my car to. I sincerely trust the Toyota team and that is something I have found is rare to come by. Gus and Alex are AMAZING when it comes to being knowledgable, professional and providing excellent customer service. I know my car is in good hands. Thank you!

Worst experience one can have attempting to purchase a car.
In my dealings with Frontier Toyota, I encountered the shadiest of the shady. Numbers that moved like liquid, management types who pushed fast and used petty «big man» tactics to intimidate the consumer, and all-​around condescension from a group of employees clearly unsatisfied with their station in life.
No, I’m not a serial Unilocaler, or a cry-​baby, or someone who needs excess attention when my pride has been damaged. I probably like you, am an honest consumer in search of a fair deal. I can strongly advise any one like me to look elsewhere in your car buying search.

Just had my first free 5000 mile car service. Michael Cesario went above and beyond in providing first class service. Very impressed & grateful. Loved my service manager, Valerie Reynoso. Looking forward to a long-​term relationship with this dealership given their commitment to customers.

Yesterday, 5÷14÷16, I bought a 2016 Prius 4 from Frontier Toyota in Santa Clarita. I could not have imagined a BETTER CAR BUYING EXPERIENCE.
My process started out less than a week ago with Salesperson, Bien Tarroza, Jr, & I was introduced to Greg Irvin, Sales Manager. They never took my last name or phone number so there was ZERO PRESSURE.
Bien’s knowledge was 100% & he guided me to the best possible car for my needs. As a professional counselor, I KNOW A GOOD LISTENER WHEN I SEE (hear) ONE !!!
So he had me park the car with the backup camera. Total encouragement. One foot from a brand-​new car behind it. My confidence was growing.
He tells me if I go through Costco, I will work with a different (Internet) Salesperson. «Just let them know I helped you. «You did. Well done, Bien.
YOU sold me on the Prius 4 AND Frontier Toyota.
Contrast to a salesperson who, two weeks ago, never introduces himself/​no business card in the time it takes to drive three vehicles. He talks us out of test driving a fourth vehicle.
After I told this so-​called expert, «There is zero gas,» he responds with, «if we run out of gas, we can get to know each other better while we wait for them to bring us more gas.» «Is it FAR BELOW empty?» He takes three calls in the car on a test drive. He does not know basic features of the vehicle (not a Toyota). He can’t compare MPG on 2 vehicles.
I ask about a feature. He has no idea what it is or does. He leaves it at that. So THIS is the competition ?!!
Gee, what would you do ?
So, yesterday, it was back to Frontier with my hubby to let him test drive the Prius 4. We worked with Kevin Clyde who was A+ effort the-​whole-​time.
Above & beyond. Showed us how to parallel park TWICE. I decline trying because my back hurt. How to optimize the multi-​faceted dashboard. Apps to buy. Advanced stuff ! Kevin has the patience of a saint.
«WOW!» is all I can say.
That car is loaded. I felt like a kid with an XXL new i phone. Above & Beyond the whole way with Kevin. Bien there to say hi & congratulate me. Thank you all.
I am not an easy sell. Met Drew & others. Decided on a lease. Took car out for advanced «training» with Kevin Clyde, extraordinaire, before I said «Yes.» ‘I wanna drive the blue one since I (hubby) drove the other.’ I went over it with a fine-​toothed-​comb of questions. Responses perfect and accurate.
We used the Costco vehicle discount, no-​haggle program. Probably LUCKY-​FOR-​THEM. My dad was a Car Salesman in the 1960s.
Time travel 15 years ago, across the street at a different dealer. The guy said to my husband, «Next time you buy a car (truck), Don’t bring your wife. «. ‘Nuff said.
Next was finance. Sean. Great guy. Ethical & honest-​to-​T ! We laughed so hard, people probably wondered if they were giving us the car like the Happy Honda dude :@) on tv.
Can you imagine laughing that hard with the signing-​papers, finance guy ?!! A family man who knows a great Toyota Dealer & organization from the many disreputable car dealers out there.
Aside: Not all Toyota Dealers are the same. I refuse to return to one that sold me a used Camry. It «blew up» on the Grapevine & they would only fix half the engine. There were other issues as well with that dealer (NEVER going back there).
We weren’t locked in the room for hours. I would have walked if we were pressured or treated that way. Not to worry. I think it took all of 20 – 30 minutes, if that.
I heard about GAP insurance & I thought «SCAM !» It’s really not. I researched it.
Sean said a guy gave him a bear hug, in retrospect, for suggesting it. Alarm system. Done !
This is my second purchase from Frontier Toyota. Can you say Celica GTS six speed, my «forever car.»
So out of finance & my car is sparkling like a high schooler on Prom Night !
Gas tank full. Maintenance programmed.
Pictures. I think Kevin took at least six pics of me & me & my hubby and our new, «Blue-​Crush-​Metallic» Prius 4.
So we head off. Drive home like a little-​old-​lady from Pasadena (no disrespect intended to wonderful, older adults).
Get home. Question or concern arises.
Call Kevin Clyde. He calls back three or four times with ideas & suggestions.
PROBLEM SOLVED.
A+ customer service & follow trough.
Fabulous experience.
Seamless.
«Easy-​as-​pie.»
Fun. Yes, Fun !
I-​got-​a-​new-​Toy !
Technology-​to-​last-​this-​Apple-​junkie-​for-​weeks.
An «app» for my stereo called Entune.
Toyota Owner’s app. Owner’s Manual. Service. Community. Vehicle. Icons. Videos!
Free maintenance and service and roadside assistance for two (2) years.
Best of all, no need to change oil for 10K miles ! Kooooooool.
They don’t compete with other Sales Team members. Refreshing. Teamwork. They want me to be happy, to come back. What ?!!
I will. I DEFINITELY WILL.
GO A+, Frontier-​Toyota-​Team.
What a huge blessing you are to me and my husband.
–D.C. Greater Santa Clarita area

Extremely dissatisfied with service department. Frontier Toyota needs to figure out a proper method of handing off customers to service reps to make sure they get things done! I was simply there for an oil change and they scheduled me with a rep who I worked with before. I was instructed to wait while they took my car back to get started. I waited for 45 minutes and the rep never once showed up in his office. I went to check on the status of my car and after all this time – thinking it was getting serviced – was just sitting in the lot. Apparently the rep I was scheduled to see wasn’t even available that day, so I wasted all this time thinking my car was almost ready. I have never experienced such a disorganized service department! Just UNREAL!

I have never trusted service departments at car dealers.
Frank Rameriz at Frontier changed my attitude, at least at this dealership.
I trust Mr. Ramirez 100%. He NEVER will sell you what you don’t absolutely must have. When I had my old Tacoma Mr. Ramirez was honest as to what work needed to be done on a 15 year old truck.
Frank has now been promoted to a Service Manager position. He can refer you to one of his service experts. Their is no «hard sell» at Frontier,
or pressure to get unnecessary work done.

Shame on you Toyota for not offering a free car wash with your service! Also for losing the part you ordered for us after telling us it was there! Had to wait another week and even after paying $ 500 still no free car wash! Won’t be taking my mom’s car back there. Glad I have a Nissan. Their service is great! And yup they always wash your car.

Frontier fans! I almost forgot to mention the guy who is responsible for setting up the appointment for our purchase… drum roll please… Bien. THANK YOU THANK YOU THANK YOU BIEN!
If it wasn’t for Bien getting us in our last Highlander, we wouldn’t have know who to deal with. Forever grateful.

Bien. Simple as that. This is the guy you want to go to when it comes to buying a car. My family has gotten over 8 cars since knowing him and he has done nothing but help out our family. He is definitely a trustworthy car salesman and I enjoy how enthusiastic he is in helping us. He has been there for a lot of things and when I wanted to buy my car today he came to work on a day he wasn’t supposed to. A lot of people know and respect him for a reason. He is good at what he does.
If you ever want a new toyota or scion, this is the dealership and bien is the guy to go to. I just got my new scion today and I am in love with my car. I wouldn’t recommend buying from anyone else other than him.
Thanks again, Bien, for being the best car salesman and family friend. You made us feel apart of the Toyota family.

My mother and I had an amazing experience at Frontier Toyota today! Ron Panzetti, sales manager, was so helpful and set us up with Isaac Rivas to show us cars on the lot. We test drove the 2016 RAV4 and she was sold! Isaac Rivas and his assistant sales manager, Martin Teymouri, were so easy to work with and we did not feel any pressure from them to close a deal today. This is the best experience we have ever had at a dealership. Rita on the customer service team is also a rockstar! Buy from Frontier Toyota Valencia!
UPDATE: We also just sat with the finance manager, Sean Alperin, and he was so informative as he explained «add on» options in detail. Again, no pressure from him– he just wanted us to understand our options. We love the Frontier Toyota team!

Al Hernandez, Jeff Calero and Sanjay Gupta are the best, you would want to deal with them. They are nice and really know what they’re doing. In one day I got myself a car then I brought in my uncles girlfriend and son and got two more cars from them. And now I’m taking my mom there to get another car for her. You won’t be disappointed. They’re very professional and knowledgeable about the cars. Love this place

Thank you Frontier Toyota for the warm accommodation that Bien, PJ and Greg gave us when we were trying to get a Sienna yesterday. It was truly a great experience going back to check for another car after the highlander that we purchased 2 years ago. We live in Long Beach, but its worth driving for to go there to have a great deal. Bien and Greg truly worked hard with us to meet our budget and they did it so successfully. PJ gave his best to check all the necessary things to do from the beginning til the end. He even gave us a number of paper mats to protect the flooring after the detailing. The sweet smiles that they gave us while waving goodbye on our way out driving our new Sienna is so warm that make us feel so wonderful.
Again, thank you guys… See you soon.

Best Deal Ever!!! I highly recommend Frontier Toyota and Shah Khan got me the best deal!!!
Thank you for your excellent service!!!

Shiraz Syed is the man! he’s the sales guy to go to if you want your car buying process to go smoothly.
I did mostly online search, and when i found the color combination for my Toyota Land Cruiser, i drove there to meet Shiraz. He’s a no pressure kind of guy and he’ll help you out.
We’ve been buying cars for decades from Toyota to Lexus/​Mercedes/​BMW/​Range Rover etc and THIS is one of the simplest and hassle free encounters EVER.
After sales service was also top notch. He makes sure that the customer is happy.
I will recommend him to all my friends who’s shopping for a car. Thanks!

I will try to keep this brief. I went to Frontier Toyota looking to buy a Toyota Corolla for a relative after getting a price through
. The idea behind true car is that they give your their last and final, email you the amount and you go in and get the car without haggling. I went in, had to haggle and walked away after completing all the paperwork when I was a few signatures away from getting the car because they wouldn’t budge on 2 items where the price was not as listed.
The two most blatant acts of disrespect were the gentleman trying to charge me more for the car despite my having the truecar printouts on paper. He asked me to show him the email so I pulled out my phone and did. After verifying that I was right on the price he still refused to honor the price. Mind you, we were quibbling over $ 500. I repeatedly asked them if they were ok letting a deal fall through over $ 500 (the rebate amount). The gentleman told me they were losing money on the car deal. I was unaware Frontier Toyota ran as a charity organization. I did not find that believable and did not appreciate sales tactics. I’d like to think I am a little more clever that Car Salesman Tactics 101.
Eventually a finance person and the truecar specialist (Phillip Y.) came over and proceeded to explain to me additional terms that were not listed in the email I received. The WHOLE POINT of true car is that the price listed is the price you pay. I walked away from the table and once I was outside Phillip approaches me and says «you need to be smart. Don’t ask too much.» As much as I appreciate him insinuating that I am not smart and that I am asking too much when I ask to pay what the email he sent to me (which I provided) said that was very unprofessional and disrespectful.
While I had a bad experience at the negotiating table I had a great experience with Nicolas S. (the new guy) who helped us pick the car and was very professional. Despite being the new guy, the older folks there could learn from him about how to treat customers.
Fast forward to one hour later and we walked into nearby Hamer Toyota in Mission Hills with the same True Car offer and bought the car quickly and with no hassle, as is the intention with true car. Given my relative’s exceptional financial standing (credit, 0% financing, down payment) this was easy. We walked in and out in less than 2 hours after being at Hamer over 5 hours looking at cars, test driving etc.
Even though Frontier (Nicolas) called me and eventually rectified the situation an hour after I left I would not and will not go back after being treated the way I was in front of my family. It was unprofessional (and bad business) to let the deal fall through since we clearly were ready to buy. This is a buyer’s market. There are MANY Toyota dealerships and they tried to tell me they had the absolute lowest price. I called their bluff and walked away. We were in no rush to buy and I was ready to walk away from the table. All I asked for was the price I was quoted. That is a very standard request. Frontier failed to honor that and Hamer toyota came through. ALL OVER $ 500 (insignificant amount of money given a 5 figure deal).
I am actually looking to buy a car in the next year along with my wife and I can tell you Frontier Toyota will not be a place I will ever be visiting again. I will also be telling my Toyota-​loyal family to take their business to Hamer instead of Frontier.