John H Leming & Sons

Stopped by to get a quote on my Auto and Home policy. Not only did they find me a lower rate, but they were very professional, and courteous. I’ve all ready recommended them to family members who have had the same great treatment. If your looking for a trust worthy Insurance office in the Santa Clarita Valley, this is the place to go.

Today I had to get certificates of insurance sent to our office manager. We sent an email to our agent at Leming and the manager had the forms in no less than 10 minutes. Simple, easy, straightforward. Aside from that they saved us money when we switched to them, navigated us through some pretty confusing state insurance requirements, and have always been professional, courteous and top notch.
Insurance can be frustrating and confusing, but Matt Sell and Leming & Sons have handled our account with no problem. He even came to our house to work out the paperwork for us.
I posted this because I felt that the two one star ratings were a bit harsh, especially because they’ve done such a great job in our particular case.

Matt Sell is our insurance agent and very good at what he does. He’s very knowledgeable about the different kinds of insurance. He has taken care of both our personal and business insurance needs. One of our policies was pricey and he found another company that was way cheaper. We are very happy we found Matt!

I have had nothing but efficient and courteous service in regards to this agency. In every case of my insurance needs, they have been able to save me money and/​or stay within any and all of my financial guidelines and stipulations. I have been with Mathew Sell for about 3 years now, and he has always offered me and my family an unmatched thoughtful and personal touch. Whenever I need ANY insurance assistance, I ALWAYS go to Matt first. He makes mine and my family’s life that much easier!

It’s time for my renewal and the agent overlooking my policy decided to send me a «friendly» email requesting that my coworker alter his review; he doesn’t agree on his opinion given last year. I don’t believe the application was handled in the best manner, then. It took approximately two weeks to resolve the issue, a letter specifying details of my business needed to be written by me in order to have this policy active, which was requested only after we questioned the actions taken by the insurer company. I definitely think the Insurance and Broker Agents need more communication to avoid unsatisfied customers. This time around I decided to not renew the policy and take my business elsewhere. I don’t appreciate having to be asked to change my opinion for the Agents best interest and not the customer’s interest.

Great customer service always professional, takes care of all my growing familes needs!

How ironic to see others begin to post their reviews just soon after I am asked by Mr M.S. to edit mine. So unprofessional and tacky; it’s hilarious to see posts from those who don’t have a picture & no friends. How trustworthy could I believe them to be? Good luck to those who dare do business here. As for me, I have seen enough unreliability from this vendor