LensCrafters

Arrived for my appointment on time. I waited almost 40 minutes — no explanation for the delay. I presume they overbook in anticipation of no-​shows. I cancelled and left — and only at that point was I advised that I was next in line for pre-​screening — there would be an additional delay to see the doctor. I said no thanks and left. I will never go back and if you value your time, suggest you find another provider.

Every single time I come to this place… it’s as if my time has no value at all. Spent another hour waiting for the follow up of a contact lens appt. What is the whole point in making an appointment? ?? And the staff is so ooo rude… never ever coming back… aargh!!!
Is there a –ve star option??? Don’t believe the star. Unilocal won’t allow me to go ahead without a star… it is –2 star experience! !!

LensCrafters Westfield Mall Santa Clarita CA – WORST CUSTOMER SERVICE ever! Poorly fitted until I sat and adjusted them myself, rude and lazy employees (of 5 in store, 1 was doing all the work), told I was «imagining things when I asked for help with fit because the frames were so uncomfortable after lenses were inserted. I’m cured! ANYWHERE but here for glasses!

Front desk is a joke RUDE, un professional, un welcoming. . Including I guess manager CHRISTIE
I walk in to all the sales personnel busy, ok.. I proceed directly to the front desk, no greetings no hello no may I help you, NOTHING ! ! ! By the «manager»
So after I greet her she hands me paperwork to fill out, I fill it out hand it back.. She proceeds to tell me to look around that it will be some time before its my turn.. Ok
Never did she once mentioned that they had a designated area to wait out my turn.. At a certain point I get tired and decide to grab a seat in the front, of course not knowing that I had an option of a waiting area. .
Finally this poor technician approached me and asked if I was so and so.. Yes I said.. She proceeds to say, «I almost gave up on you, usually the people sit over on that area»
The Doctor and the sales people are wonderful.. Its management that need customer service skills.. Sheesh

BE PREPARED TO WAIT
Today I had an unfortunate experience with the EyeExam segment of the Valencia LensCrafters /​Eye Exam. I waited 25 minutes before the appointment started. Waited for the DR segment of the exam to begin, agreed to have my eyes dilated and waited again. After two hours I left without a complete exam.
There were no less than six associates in the office yet what appeared to be one DR that could not handle the appointments. My husband who had an appointment after me, was smart enough to leave when his appointment hadn’t started after 35 minutes.
The process has you sign in yet they don’t look at the sheets. They have you fill out forms with information that exists if you are a returning patient.
Go elsewhere if you value your time.

I had such a great experience here — from the very beginning to the end! The customer service was fabulous on every level and I will certainly be coming back and bringing the rest of my family!

The doctors here are being done a disservice by the sales staff. They generally are very curt and short, impolite and while you are in the tiny waiting area tend to gossip about one another and complain about customers. Also, even if you show up early for your appointment don’t plan on being taken anywhere near on time or being addressed until long past your appointment time.

I have been going to this office for a few years now. The staff is great and Dr. Wong is really good. He has the patience to get my prescription right and is the best optometrist I’ve had. I would defiantly recommend this office and Dr. Wong.

Very fast and friendly service. My glasses were done in exactly an hour which is incredibly fast considering that most optometry offices usually take two weeks. Steve helped us and I liked the fact that he gave us price breakdowns without the feeling that he was up selling. They have a great variety of frames. I ended up getting Coach frames with polycarbonate lenses and antiglare… and they were done in one hour.

I just got back from Lenscrafters to get a copy of my eye exam so that I could order Dailies contacts. I was told to see the Dr which I did. $ 55 cost… fine… He looked at my eyes and came back in with BiFocal contacts. I thought, «OK, this looks GOOD.» Waiting to get my sizes for daily contacts and be on my way. No such luck!!! Not only did he put BiFocal contacts in he didn’t offer the daily contacts. I wanted to use Dailies and I thought I could get them on the internet. The manager said the cost is $ 95 because of BiFocals. I DID NOT WANT THEM UNLESS THEY WERE DAILIES. DID ANYONE HEAR ME??? I call this up selling… Unprofessional. This is the last time I go to Lenscrafters!!!

I was treated poorly. Associates made me feel unwelcome. As I was browsing one of the women hounded me like I was stealing frames. I still purchased frames, Dolce & Gabbana, and I find out later that I was sold the floor model. Bleh! Whatever! I’m over it…

My appointment was at 12:40 today I waited for more than 30 minutes to get eye exam. Then front office couldn’t find my insurance in the system which worked before !!! I’m so frustrated right now. It’s been more than two hours and I’m still waiting for my glasses to be ready and plus I’m late for work !!! So unprofessional of them, they should have given me a discount for wasting my time there !!!
Dr. Wong did good job though, it’s just a staff, they should learn how to enter the insurance card info into system !!!

This will be my last time coming here and I’ve been coming to this location for three years in a row. Dr. Wong, you are not a medical doctor and stop commenting to me about medical issues that you are not qualified to comment about. As for the staff, they only care about selling glasses. On this visit I simply didn’t need any. All was good, but they acted so angry that I didn’t want to buy any glasses. The lady who took my copayment threw the papers down onto the counter for me to sign. I’m am simply done with this place. BTW the other Dr. Is a total jerk.

I came in today to get my sunglasses repaired. The staff was friendly. And the best part was that they don’t charge you to get them fixed– which is especially nice since I spent $ 300 on that one pair of sunglasses. My only complaint is that they told me to come back in 30 minutes. I came back and they still had not started on the repair. Nearly an hour later I came back and still had to wait five minutes. I don’t mind waiting, but I’d prefer a more accurate estimate of time needed to repair my glasses. Great job anyway!

Called this store to ask for eye exam pricing (I don’t have eye insurance so I wanted to make sure I wasn’t going to pay an arm for an exam), and the woman on the phone told me the exam is $ 75. We spoke about what contacts I wore, and how I need to update my prescription. $ 75 sounded like a pretty good price so I scheduled the appointment. At the end of the exam, my total was $ 149.00… Double what I was told on the phone. All the lady said was «sorry I don’t know who told you it was only $ 75». She didn’t sound sorry, and borderline argumentative. She was saying that there’s an additional $ 75 fee for fitting me into contacts, which the woman failed to mention on the phone when I set the appointment. It wouldn’t have been a problem if they said that in the first place, but I dont appreciate the carelessness and lack of customer service.
In the background while I was paying my total, I hear a woman (a customer) complaining to the cashier that she was given the wrong product by one of the associates (not sure what it was) and would like a refund. The cashier told her they won’t take it back because the lady had opened it and «they can no longer resell it». I’m sorry, but if they make the error, and give me the wrong product, they need to fix the mistake regardless. That woman should not be financially responsible for their mistake. They won’t take the item back because they can no longer make money off of it, so they would rather her take the financial loss for their mistake?! I don’t like that. This place needs better customer service, and need to brush up on their knowledge. My Dr (Dr. David Wong) was kind and sounded like he knew his stuff, but he needs a team to support him in his efforts. I feel bad for giving this place only 2 stars because it probably reflects more on Dr Wong than the associates, but experience overall was not excellent. I hope he reads this and better trains his staff. Thank you Dr Wong for being kind and wonderful, sorry for the bad review. :/

I bought my first pair of glasses. They were helpful but the cost was more than I expected. When I came to pick them up I found out they ordered the wrong lens. That was a bummer after 5 days of waiting. Hopefully, I will get them in time for for trip out of town next week.

I walked in and I was attended right away. They gave me choices and had my lenses crafted exactly how I wanted them ! My glasses were ready the next day which was the best part I didn’t have to wait a long time. The only thing is that it is expensive! but they do have a lower economic frames but I love the designer frames more !

Came in with my old prescription and purchased a newset of frame/​lens. When I got the new glasses, I immediately noticed that everything was blurry and made me dizzy. They re checked the lens and they swore that they were made correctly and that my prescription was probably incorrect. I gave them my old glasses which were the exact same prescription to prove that there was an issue with their lens. They checked both and said they are the same lens prescription! In the end, they just refunded me for the purchase. Either the lens tech is a total idiot or they use really low quality polycarbonate lens, who knows. The service rep that sold me the set was great but the second one that I dealt with for the lens issue sucked. Always had this stupid look on her face like I’m an idiot or delusional. Definitely not coming back.

You will not find any place with this much selection, technology and knowledge. The store is always busy and it’s worth the wait. You can get the best quality lenses with a high end frame in an hour. They carry all the top of the line brands and have great promotions. I can’t believe the other reviews… they probably can not afford the quality so they just review them low.
I don’t mind waiting because I know I am getting my glasses the same day and I have top of the line quality. It would not be that busy if it was not a great place.

I was hopping that this day wouldn’t come where I would need reading glasses, but unfortunately it has. I didn’t just want to go and buy one from a pharmacy. I wanted to get my eyes checked and get the right prescription glasses.
I had an appointment and was in on time and I don’t understand why I still had to wait a long time until I was called in. After my exam I picked out a pair of frames that were very nice and I really liked it. They told me it would only be an hour until my glasses were ready. I opted to return the next day to pick them up, I had prior engagement and didn’t want to run late for that.
Next day I picked up my new glasses, they fit right and now I can see much better when I’m reading.
I really like the frame options that they have, but the prices here are very steep, for everything it cost me over $ 500. Customer service here is not that friendly. I’m hopping that these pair last me for a long time, because I don’t think I would want to come back anytime soon.