Mark B Sender, MD

I’ve been seeing Dr. Sender for a year. He’s a fabulous, caring Dr. He has helped me so much.

Huge waste of time. Was told that the procedure would be fully covered by insurance but after confirming and going back and forth with our insurance we discovered that it was not completely covered — at all. From the billing office to the office manager, this place is to be avoided at all costs (literally.) The office manager was the last straw to leaving this office and going elsewhere. She is completely unnecessarily rude and should not be dealing with clients.

The office manager and staff are terrible at customer service. Unfortunately I had to go to another urologist, for quality service.

I am giving this review based on the practice communication and availability– and not necessarily Dr. Sender’s capabilities or bed side manner as a medical professional… because of those, I am unsure. My fiancé, the patient, seemed to like him as a doctor.
My fiancé went in on Feb 5^th and was referred to get a CT SCAN. He got the CT scan and we never heard back with the results. I called to follow up two weeks later and the person I spoke with said that Dr. Sender was out of the office for the last few days and would return on Monday. We didn’t hear back, again, so I had my fiancé call on Tuesday. He was then advised he needed to make an appointment to go over results in person, but was told it wasn’t anything that needed immediate attention. Unfortunately, he missed his scheduled appt due to a busy traveling work schedule and our new baby being born.
I called twice today to see if there is anyway we could do a result by phone appointment– to accommodate my Fiancé’s busy schedule. I left two messages at 9am– and didn’t receive a call back all day. I called again at 1:30pm and was told by their answering service that they left the office around 12pm for lunch. I asked if I could please leave a message– and was then advised that they actually left for the day and would not be returning to the office until Monday. I assume they don’t follow office hours that are advertised (open til 5pm). Which is fine, I’m happy Dr. Sender allows his staff to go home early when appointments have slowed down. My recommendation would be for his staff to return calls and take care of their work and patient needs prior to leaving the office early for the day– especially if they won’t be back in the office for two days. This puts priorities of the practice into perspective for me and I am disappointed to say the least. Seems like internal communication and patient follow uo is a big issue here.

After going in for 6 appointments… They ask me to come in for some tests, I ask them what for and they said it’ll be easy. When I arrive after taking the day off from work they decide to tell me that they’re going to stick a tube up my ass! I asked for details about the procedure before hand. They never mentioned this prior. When I asked why they didn’t mention it people began to crack jokes about it in the office. I felt completely violated and put down. There were comments made about me not wanting to do the procedure because I wasn’t serious. Why would I take time off if I wasn’t serious? Why would I agree to have a fucking catheter up my urethera… But come on how unprofessional. I felt forced and coerced into doing the procedure. I felt absolutely violated. I regret going there and never will again.

My husband had a small cyst/​pimple near his genital area and so we looked for a urologist. All other urologists in the SCV were busy for the next 3 – 4 weeks. However, Dr. Mark Sender was available that same week (interesting). So we went to his office on McBean Pkwy on 02÷28÷14. Dr. Sender examined him and prescribed antibiotics and scheduled a biopsy (surgery) for the following week. That should have been the 1^st RED FLAG right there, why would he schedule surgery so fast. The surgery coordinator (Peggy) contacted me within a couple of days requesting a deposit for the surgery. My husband had surgery at the Summit Surgery Center the next week. Summit also requested an advance on the surgery (which was overestimated). After the surgery, Dr. Sender came out to talk to me and told me everything went well and that he really couldn’t find anything to remove. I told him perhaps the antibiotics got rid of the cyst/​pimple. I was flabbergasted that he actually went through with the surgery even though there really wasn’t anything there (and he told me)! That in itself is enough for me to NEVER see Dr. Sender again. But it only gets worse, the bills started to come in. Turns out our out-​of-​pocket cost was only about $ 15. When I called his office to tell them that they owed me a refund, they gave me the run around for five (5) months. Everyone was very unprofessional. His office manager Marcia said she didn’t want to deal with it and referred me to their billing office. I called them and they said they had never received anything from my insurance (not true). They even had the audacity to send me an over-​inflated bill for a couple of months when they in fact OWED ME money. I offered to fax them copies of my insurance EOB’s but nobody was ever available or returned my calls. Finally one person at the billing office asked me to email the documents. Another month and a half and still nothing. The billing office referred me back to Marcia at Dr. Sender’s office as they say she is the only one who can issue the refund. I called Marcia again today and she claimed she would put the check in the mail. I don’t know if she’ll ever return our money but what I do know is that I would NEVER RETURN to Dr. Mark Sender so consider yourself forewarned.

This guy told me I have two hernias requiring surgery. I am healthy and am able to lift and do strenuous activities with no pain. I got a second opinion and was told I do NOT need surgery. Furthermore the second doctor told me that many of his patients are people who were dissatisfied with Dr. Sender. So, get a second opinion if you are dealing with this Doctor.