O’Reilly Auto Parts

Felt like I was in a proper parts store, clean, courteous workers, parts in stock. If they do not have it, it can be there sometimes same day.
Plenty of good strong information not backyard tales, on repairs & parts.
Been back several times, spending couple hundred or a few dollars, always professional and speedy.

Super Devon to the rescue. Hey right off the bat, I have to say that this dude’s not human…
So I use Unilocal for many things; restaurants, auto shops, etc. However, I also take things with a grain of salt. You can’t always rely on the amazing five-​star reviews. Some could be fake. Some might be favors. Then again, some are 100% real. In the end, it’s a gamble, right? I mean, you really have to do your homework, then make the decision completely on your own.
This was the case with O’Reilly. I browsed just about every place in the Santa Clarita Valley to replace a Mercedes car battery. I called many of the shops. I then come across O’Reilly on Lyons Avenue, and I’m reading a review about someone who was happy with their purchase of a Mercedes battery.
Quick note: They sell many different auto brand car batteries. I just needed Mercedes.
So back to the review… I call the store and explain that I’m looking for a battery for a particular make and model. He checked and said they have it in stock. Great! I then added «and what about installation?» He replied, «we can take care of that for you, no charge.» Very cool. Even better!
In the end: The nice person on the phone who helped me; The knowledgeable person at the store who handled the transaction; And the experienced person who installed my mercedes battery… this was all done by the same person — a guy named Devon. But after this, I’d say he’s more like SUPER DEVON.
To sum things up: This dude’s not human. He’s a frikkin machine!

Gerard is the manager here. Taking care of me like I am family. Good dude with tons of knowledge giving fantastic service!!!

Service was great! My father had to come here to get a battery replacement for our Mercedes. Joe helped us out and even installed it for us for no charge!

The people here are really helpful and knowledgable about basic auto parts.
The store has good stock and seems to have hard to find parts for uncommon vehicles.
I’ve borrowed tools from their specialty tool program and that saved me some money. They also collect used oil for recycling.
Sign up for their rewards program and get $ 5 for every $ 150 spent.

Okay at best. Staff was friendly, but gave me the wrong type of fuse for my truck. How hard is it to read the required amps? Went through 3 fuses before I realized the issue. To their credit they did exchange the out for the correct ones at no charge.

Definitely liked this place more than the autozone down the street. They helped me find the parts I needed at the prices I wouldn’t mind paying.
Actually really liked them. Thanks!

I grew up around cars and I know when I’m being sold a bill of goods. The staff at O’Reilly NEVER mess with you. I’ve been there countless times and the staff are always welcoming and take their time to find me the part I need or give me advice. It’s really old school that way and I wouldn’t go anywhere else. This store used to be Kragens and I believe they hired the same staff because the service didn’t change a bit.

Wish I had as good an experience as others here.
I’ve been here twice, and both times the ‘customer service’ was terrible. First time I needed help and the guy kept pointing down an aisle saying «if we have it, it’ll be on this aisle.» After not seeing anything, I asked for help again, and he said, «well, if you can’t find it, we don’t have it.» Instead of walking from behind the counter and trying to help me, he just let me walk out the door empty handed.
Yesterday, Cesar was supposed to hold some items that a family member called in. Well, he didn’t, and of course when I came in to purchase said items, he was out to lunch. Had to wait for him to get back from his lunch so he could go grab the items off the shelf. My 5 minute purchase turned into 20.
The Pepboys off of Soledad by Home Depot is great — been there many times and have always had top notch help. I won’t be giving O’Reilly’s any more of my money.

Big props to Luis for helping me take out and install my new car battery. No easy task on a Bimmer 335i. Thanks Luis!

(Shopped 6÷09÷12 SA @ 10am): O’Reilly is all right; really!
My friend had both of her rear brake lights out on her Honda Civic, and needed to get that repaired ASAP, or we feared a fix-​it ticket was in her near future (she already has horrible karma to begin with)! So, we went to the OReilly Auto Parts close her parent’s house. Before we went, we pulled out the car manual to make sure it was something we could easily fix… which it was. Lord knows, if she took it to the dealership or repair shop (there’s other things she needed done to her car, but for a later time), she would get ganked on labor costs alone!
We arrived and there were two gentlemen behind the counter and one customer. This location was compact with narrow aisles, but each one was easily labeled. We walked across each aisle, read the signs and found the aisle we needed. Right in front of us were a slew of lightbulbs to choose from. We pulled out our notes and minutes later, we found the right bulbs at a wonderful prices ($ 7.49 and $ 3.89, respectively), and headed for the counter to pay. We ere asked if we needed a bag for our purchase, but they were small enough we declined and carried them out in our hands. Mission accomplished! We raced home and easily replaced the bulbs; voila, we had light!
The service was great! We were greeted and asked if we needed any help. Although this was our first time here, we kindly declined their assistance and decided to venture on our own to find what we needed. Once we had our items, they were rung-​up quickly, and we were shortly out the door, with a courteous «have a good day!»
Parking was ample, as they share a huge lot with other businesses.
Overall, OReilly Auto Parts was a nice surprising experience. We were expecting possibly some rude or nonexistent customer service, but only the opposite occurred. All auto parts places should follow this store’s lead. Kudos to them. I found complete value as noted by the prices I quoted above (total bill was around $ 12.00; no tip required). The atmosphere no-​frills, simple, and functional. The attire is completely casual, so put on the t-​shirt, boardshorts, and flip-​flops. And they accepted my credit card of choice… AMEX!

The store isn’t just well-​stocked, most of the staff knows what they’re talking about and what they’re doing.
When it comes to turning rotors, call in advance to see if Brian is working. I’ve been working on cars for more than 15 years and I’ve NEVER seen anyone do a better job on rotors than what he does.
Seriously: I’ve never been excited about routine maintenance matters until now. Brian kicks more ass than a mad donkey in a butt factory.

Easy to get things done here– nice big store (which is usually empty), well-​stocked and organized shelves, and helpful staff. The parking lot is shared with 180 000 other shop; sometimes it can be difficult to find a spot. The storefront is somewhat difficult to see from the street.

5 stars for Eric.
I went in to pick up new bulbs for my burnt out headlamps. Eric asked if I had the [obscure code] type, and I had no idea. He took out the burnt bulbs and sold me the ones I needed. He then showed me how to install them, which saved me a hell of a lot of time and it was actually pretty easy.
I’ll definitely come back in 6 years, when they burn out again!

What are these guys thinking?
Auto parts stores are supposed to be staffed either by greasy hicks that ignore you as they read hunting magazines or by ultra manly man types that intimidate you with detailed questions about your car.
Instead the staff at this store is responsive? …and friendly? …and greats you as soon as you walk in the door? AND they know what they’re talking about???
Remarkable.

Love this place. Everyone is very friendly and helpful. This is what customer service is all about. They are called O’Reilly Auto Parts now.