Payless Water Heaters

Juan C. was great! Prompt, courteous & took care of my issue. Thought I had a water heater problem but it turned out to be a leaky pipe. He was able to stop the leak, change out the pipe & cleaned up my flooded garage! Highly recommended for Reseda area. Thanks again Juan VC.

Scott is extremely rude. Was talking over me and raised his voice. I will never ever purchase a water heater from this company again. And it’s not because it broke down but simply because of how Scott spoke to me. shocking to even hear you’re a manager. It’s not fair to pay another service fee 4 days later when your tech Chris didn’t identify the problem from the start.

technically this should have been a zero as they never came
1.supposedly a 24 hr service. i called at around 10 pm
2.their operator said i would get a call back from their technician
3.3 am i called again questioning whether id missed the call. operator acted surprised that i hadnt recieved a call back. she said she would call the technician immediately
7:30 i get a call from their office calling to see whether i still needed service…9 ½ hours later
5.person who called said they were busy… to which i said, too busy to call and let me know that… no excuse…
i can say nothing about the service… i got none

Evan s Took care of my dead water heater! Awesome service tech, he arrived on time, figured out what needed to be done, and was in and out of my house as quickly as possible. I highly recommend Payless and Evan specifically

Okay, so I’ve used Payless Water Heaters & Plumbing in the past for a warranty repair (old water heater replacement). The last time (2008), the service was excellent!
So, today (7 years later), Danny W. and his partner (the other Danny), arrived earlier than expected, were EXTREMELY courteous, professional, and fixed my water heater in no time flat! They answered my questions without hesitation, and were knowledgeable.
Danny W. and his partner should be commended for their outstanding service and work ethic.
If ever I have any future warranty issues, I will request that Payless Water Heaters respond!
Keep up the great work, guys!

Scotty and Joey came out to replace my water heater. They were extremely professional and knowledgeable. Scotty walked me through the process and answered all my questions. Their work is top notch. I highly recommend Payless Water Heaters

Tough call this one. On the one hand they were prompt, courteous and ended up doing a great job after SoCal Gas couldn’t turn off a gas leak on our water heater. With no hot water, two small kids coming home and washing to be done… well, you guessed the rest of the story. I called the 800 number on the sticker on the boiler figuring they’d be fine.
Apparently, since the boiler was more than ten years old it «didn’t make sense» to start replacing parts ad hoc since the tech would only be out again in a few months to replace THOSE parts. Yah.
I was shown the options, cheap, cheap-​ish, better and Best. I opted for Better, the «silver» package. None of the options looked great. All were super expensive and I wish I’d had a second opinion but I just wanted to get the heat going again.
Well he DID a great job hence the two stars but man, this was expensive. Everyone who asks is about $ 3,000 off in terms of «how much did your new boiler cost?». I felt physically nauseous that evening with the worst case of buyers’ remorse ever.
So again, a tough review to write. Great service, prompt and knowledgeable but I can’t help feeling I ended up paying through the nose for something which should have cost around $ 1,500 and ended up costing more than some of the used cars I bought over the years.
They followed up by phone to ask how the service was and I told the girl how I felt it was way too expensive. I could almost hear the nail file rasping on the other end of the line as she nodded: «Uh-​huh, OK, thanks». Sigh.

Working through my home warranty, Payless Water Heaters was assigned to help me with the pilot on my water heater.
I could not be more pleased with the company’s quick attention and the great work of the technician Evan. He was prompt, on-​task and fixed the water heater in short order. Highly recommended.

I’ve two different repairmen from Payless and they were both fantastic. Evan replaced my hot water heater and did such a great job. The experience with him was wonderful and helpful beyond the call of duty! He even hauled away some junk wood left behind in the water closet from previous owners.
This company was fast and super reliable as well.

Larry and Joey did a great job in replacing my water heater. Very professional and completed the job in a timely manner. I would definitely recommend for future work. Thank you.

Thanks Chris for your awesome help and great work getting my water heater replaced. The old one was making some loud noises, not heating properly, and about 12 years old. Chris was awesome and able to get my old water heater out, and a new one installed today. Also I have about 2.5 flights of stairs and hard wood floors throughout, so I greatly appreciate his effort and his care!
The office is also very good about calling, scheduling, and giving you a ring when their person is on the way. About 100 times more professional than another company I was dealing with wouldn’t answer their phones or return the calls i left for them!

Installers Scott and Kyle are awesome! They did an emergency replacement of the 75-​gal water heater in our home. I noticed the leak yesterday. They came out to give a free estimate within 2 hours. They were back this morning to do the install, and charged me exactly to the penny what they quoted yesterday (which was almost 50% less than what another company quoted). They we very polite, articulate and intelligent. They were patient with me as I asked all my annoying questions. They showed up on time, did the job quickly and cleaned up (that part of my garage hasn’t been that clean in years). I definitely recommend them.

Just had a wonderful experience with Payless Water Heaters & Plumbing. My aunt’s water heater took a tank this week and started leaking all over her garage. She wasn’t in town so I was there when Chris D. from Payless arrived. He arrived very quickly, thank goodness because the leaking could have gotten a lot worse.
Chris was very professional and completed the installation meticulously. He was definitely an expert and made me feel comfortable. He was also very nice to talk to. Not like the usual installer who doesn’t want to be bothered by you. He took his time to make sure everything was done right and checked that everything was working correctly with the water in the house as well.
It didn’t take long before her new water heater was installed and we had running water again. Our neighbors were also very impressed with Chris’ services. We will definitely be giving him a call if there are any future problems with our water heater or plumbing.
Thanks Chris!

My 2005 Noritz tankless water heater slowly started producing less and less hot water. It finally gave up and only produced cold water on Saturday morning. I checked Unilocal and found Payless Water Heaters & Plumbing, inc. I was told someone would be out the same day between 3 pm and 5 pm, or possibly a bit earlier, depending.
At 2pm, I got a call from the installer, Chris D. I met him at the house and after diagnosing that the outside unit couldn’t be repaired due to age and condition, probably because of a lack of routine service/​maintenance, he told me he had a replacement unit on the truck. I liked that I wouldn’t have to wait for the unit if I agreed to the work.
So, I agreed to an installation, signed the invoice and not long thereafter, the installation of a more contemporary Noritz tankless heater was complete. And like that, hot water was restored.
Chris D was polite, courteous, prompt, and did not make a mess. He took the old unit with him, left me with the some guidebooks, and my invoice (complete with warranty information). He also provided information about the proper service/​maintenance intervals. I appreciated his sharing that whomever had installed the old unit had done a good job as he went over what the installation entailed.
The price for the unit and installation was reasonable; the customer service was excellent. I’d recommend and will certainly use this company again… next time, for periodically servicing the unit.

Danny K came out from Payless to my home in West Hollywood and provided AMAZING service. He showed up on time, was VERY knowledgeable about water heaters and saved me OVER $ 450.00 dollars compared to another service provider. The other provided stated my warranty had expired but Danny did his research and found my water heater was under warranty and Bradford White provided parts at no cost.
I highly recommend Payless and Danny K.
Thanks,
Mark

For some reason this did not post and has been sitting in my Q since 8÷28÷2015.
My water heater went out and I called Payless Water Heaters and Plumming Inc for assistance. The call was taken immediately and the phone operator was friendly in getting someone to my house immediately. Technician M. King responded to replace the water heater. Mr. King was there on time and extremely friendly and polite. It was a really pleasure dealing with someone like that. The price was reasonable and for the most part beat all other quotes. Mr. Kings work was clean and professional. The company should be very happy regarding the professional treatment of customers by their technicians. I highly recommend this company for your water heater services. Request Mr. M. King, his work is impeccable. Thank you.

My mother had another opportunity where she had to call upon the services of Payless Water Heaters. This time around Larry was the service rep. Again, very professional in both presentation and demeanor. He diagnosed the problem and offered a solution. Unlike some mom an pop outfits out there who might look past building codes for a lower price, Payless doesn’t do that. Ironically, this runs counter to their business name because you wind up not paying less, but you are getting what you paid for and that’s quality. I would definitely recommend Payless as a business.

After being in our home for exactly a year, the water heater sprung a leak. Payless Water Heater was chosen by our home warranty company to complete an evaluation. It was determined that the internal piece corroded through and the entire original heater would have to be replaced.
Payless communicated clearly throughout the process and showed extreme professionalism. BRANDON B was very friendly and efficient in completing the entire switch out alone. He gave great explanations, asked for our preferences, completed the custom modifications, and left our garage spotless.
Although we weren’t given a choice to begin with, going forward I’d definitely recommend Payless and Brandon to anyone!

Brandon B. was ultimately the technician that came out to our house to replace our water heater that went out a couple days earlier.
He was friendly, informative and timely. Brandon B. Kept me up to date on the job schedule, showed me how to adjust the temperature, what to expect, and when to call again if something happens.
I would recommend him and the company if someone needs repair or replacement of their water heaters.

Just moved into our house 2 weeks ago. We had an older tankless unit that hadn’t been maintained and was dousing us with cold water halfway through our showers. Our home warranty company called Payless. They seem to never close and were falling all over themselves to get someone out here to help us ASAP.
Matthew K. came on Friday and did some things he thought might help but wasn’t too optimistic as it looked like the old unit was clogged with calcium deposits. Sure enough the unit continued to cut off during showers. Anyway, he just finished installing our new tankless water heater. He was extremely knowledgable, friendly, and courteous, and we are very happy with our experience with this company.