Public Storage

JoAnn and David were incredibly patient and helpful. They took time to show us various options. We have had good experiences at the facility thus far.

Very clean and staff super friendly! When moving things are chaotic they helped get this part settled. Jay very friendly I believe he’s the Mgr.

Two stars, let me explain. This place is super clean and organized and the staff is attentive. When you walk in its obvious every employee goes to some Public Storage training class because they are like robots spewing forth the script they have rehearsed over and over and with me that’s part of the problem. The hard sell and the CLOSER at a business do not work with me, my bulls@*t detector goes off. Why do I need the multi level marketing closer at a storage facility? very odd and if anyone from public storage reads this it doesn’t work. The employees were great and did their job but I felt bad they had the recite this garbage the company forced them to do. I was walked to the unit which was clean and well lit but also more money then other places in SCV. Back in the office, now came the hard sell on boxes and tape… really? I’m done. Sales scripts and the hard sell do not work with me… goodbye. I rented somewhere else and it was $ 22 cheaper per month. Nothing bad on the staff, they did what they are supposed to do.

The staff is really nice and the property is nice and clean.
The reason for the 1 Star review. They don’t tell you that you HAVE to purchase their specific lock for the unit. They also don’t tell you that you are REQUIRED to have insurance on the contents. Meaning my move in amount and monthly charge was more than I had planned on. I shopped them against a local company… bottom line, going elsewhere would’ve been cheaper.
Lastly. I came in mid-​month and ended up leaving, giving them more than 30 days notice, but because I vacated the unit after the 10^th of the month, they didn’t allow a prorated rent. Meaning I paid for the entire month while it was empty.

Based on INITIAL sign up (I will revisit at end of my time here and update as necessary). The process of signing up and getting the storage unit was easy and professionally facilitated by Jay. He is a very nice guy and he helped me understand ALL the fees up front. This up front disclosure should prevent any «surprises». The facility is conveniently located and is well maintained. So… in terms of set up and understanding billing, et al — so far so good!

Clean, safe facility. You can borrow a cart from the office to haul your stuff to your unit.

As we all know moving is a nightmare but with the help of Vanessa & Jay it made it 100% easer.
They were professional and polite, answered all the questions I had and took the time to make sure I was completely satisfied. Way to go you guys I will be recommending your storage company to all my friends and family.

We are remodeling soon, which means almost everything needs to go into storage. I visited this location the other day (not too fond of the valley stores, heard too many bad stories about theft, damage, etc) to check things out. Joann H (can’t remember last name, bad with that) was working and she took the time to talk to me about my options, and showed me a few examples. She was very knowledgeable in this aspect, made me feel very welcoming. Overall the location seemed to fit exactly what I expected, it was clean and well kept, and had helpful staff… what more could you possibly ask for. While I didn’t yet rent the unit, I will definitely come back once we are ready for the demo stages, Thanks Joann H!!!

My mom and I got a storage unit today and we’ve never received better customer service anywhere! Jessie and Nick were amazing. From the moment we walked into the office we received a friendly greeting. Jessie showed us our unit which was the perfect size she suggested with her great knowledge of storage spaces. She made the rental process quick and as simple as possible. We are so glad we chose Public Storage, this property is clean and very secure. Thank you Jessie and Nick!!!

I only had my unit for 1 month but Jessie was unbelievably helpful, kind and professional. If I ever am in need of a storage unit again, I will definitely come back to this specific location.

After reserving a unit on-​line, I received a call from Tara within an hour confirming all my information. Very helpful and friendly over the phone. Went to go look at the unit and Tara had Milan show me the unit and facility. Both girls were great, friendly and helpful with all the questions I had. Was looking for a unit other than the basement an received a call the next day regarding the availability. Arranged for a move in day and received a reminder follow up phone call. Nice location, clean, well lit. Very happy with my decision!
Thank you!

I recently moved to the area and needed to find a place to keep some extra things. Lidiya and Jessie were incredibly helpful. They showed me around and answered all my questions, they have definitely earned my business.
The facility was very clean and I feel like my belongings will be safe here

We got a great rate and Amanda who helped us find what we needed was very courteous! We are very happy with our decision to store at Public Storage!

I went in the other day to check out a unit for when I move and Amanda helped me out. She answered all of my questions for me and made sure to show me what I would need to store my items. I am definitely going back there when I move to my new home. Thank you!

This property is fantastic. I have been a customer for 3 years now and have been extremely satisfied with the service, cleanliness, and operations. I have rented from many other companies in my lifetime and finally I feel my stored goods are in good care. I highly recommend this facility.

I went into today and Loki helped me.
Loki was very friendly, helpful and efficient.
The transaction went well, all my questions answered, choices shown and the entire process to rent a storage unit was quick and easy.
The place was very clean and well lit, too.

This public storage used to be a kiss storage but the guy went under maintaining the other one he has on railroad that was his first storage place and it still called kids storage.

Loki was professional and handled my rental in a timely fashion. She explained all the costs involved in signing up today before I signed. I did not find the problems as some of the other reviews have talked about. I have rented from Public Storage in past years and always had a great experience. I would recommend this facility, very clean and easy to find your way around.
Tenly, Valencia, CA

I chose this location since it was close to my old apartment and easy to access the freeway. The move in process was a shell game and I changed my reservation 3 times to get a good deal via the web site. The office starts off really nice but quickly becomes unprofessional. First of all storage carts are not easily accessible. You have to check them in and out of the office and get them back before the office closes. They will call and nag you all day asking if they can have the cart back. Doors are difficult to keep open and are propped open with rocks from the nearby hill. Exterior lights at night are sporadic and glow faintly when they do pop on for 30 seconds. Birds fly in and out of the units. I am expecting to find bird poop all over my boxes. They discourage personal locks but I insisted I use my own cylinder lock from the last time I used Public Storage. Every time I entered or exited the gate I got an electric shock. (I doubt it is properly grounded).
While I was looking for a new apartment after a job layoff I would get calls from the storage office. I always thought something was wrong. Nope — just time to get nagged. «You left the gate late two times this month — 1 and 5 minutes late after closing time.» Payment requests multiple times over and over. Etc, etc.
Honestly they become über caring and that in turn is a sort of annoyance. They may get you in at a cheaper rate but expect them to recoup that fee in rate hikes, late fees and the inability to move out mid payment cycle (There is no way to get a prorated refund on the rent. They reminded me it was in my lease.)
Thankfully I am moving my stuff out at the end of the cycle. Do yourself a favor, choose another location in Valencia. There are other locations that may charge a bit more, but you get what you pay for.

I’m not sure why Unilocal didn’t approve the other two «one star reviews» but you should read them. It only took one call to know we were taking our business elsewhere. They are unprofessional and overpriced. My husband hung up specifically telling them we were NOT interested and they called us back anyway. Stay far away from this place!