Tilly’s

I brought my coupon couple days late and the manager did not allow me to use it. Customer service is pretty bad

I read through the reviews to see why it wasn’t 5 stars. I suggest you do the same and make your own judgement.
I read a couple reviews about people not having enough money in their bank account, or someone’s child not getting revenue flow information for his elementary school project.
The customer service has always been good for me and the managers work with me to make sure I’m happy with everything I buy! If something I buy doesn’t fit the way it should they work with me to find a more perfect size, 0 questions asked. They also have an amazing selection of clothing options from sweet brands.

tillys is a cool atmosphere for teenagers great selection of clothes wish they had bigger sizes sometimes for girls with a little more but then the average, but over all great place not too overpriced! also Tyler was so helpful when I went in she was chill and helped me pick what I wanted! great costumer service!

Customer service sucks! Why does it always take so long to get checked out at this store? I have noticed on several occasions that the male manager is not very pleasant to the customers nor to the employees. It’s sad to see this as an example of customer service.

I mean this place isn’t bad, but sometimes the service isn’t all so great. I’ll walk in and look around and when that 10 mins has passed, still no employee. But when you do finally find someone who will speak to you they push you on buying the whole damn store. I mean bro I’m only here to buy a shirt and a hat, not four pairs of Beats headphones, ten pairs of Levi’s and 50 pairs of shoes. I just feel like I could get a better deal and a wider selection at the mall.

Buyer beware. I just got ripped off for over $ 500. The Tilly’s corporate office would take zero responsibility nor would they work with store personal to find a mutually acceptable compromise.
Here’s what happened:
I took my 2 young sons to their Valencia store to buy back to school clothes/​shoes, etc. we spent over an hour picking out their stuff, in a super crowded store and they were really excited, over the moon to get everything they wanted. Couldn’t wait to get it home to try on and wear to school next week.
After waiting in line to check out for close to another half hour, we finally got rung up. But the boys were happy so it was worth the wait. Right as the charge went through their (Tilly’s) computer hung up. The store clerk had to start all over and ring it up again. Ok, so, a bit frustrating, but it was what it was. So he rang us up a 2^nd time, and charge goes through… Comes back as declined. I figure it was my bank and a security hold., fixable. But no. I looked online and Tilly’s had debited $ 502 from my account (pending) the first charge had hit my account and held the funds. As there was less than $ 400 left in the account the re-​charge didn’t go through.
Then he tells me he can’t complete the sale, and give me my merchandise, because on his end the original charge shows as it was cancelled when their computer glitched.
So he calls corporate. They say I must now wait until the pending charge is cleared by my bank (this is a Friday afternoon, facing the weekend without this happening). But according to Tilly’s that’s not their problem it’s «unfortunately» my banks issue.
WHAT THE BLEEP!!!
I asked why the point of sale store TILLYS issuing a charge to my account of over $ 500 and not being able to recall it just as quickly was not their fault. The corporate rep got extremely snarky and basically blew me off saying it was between me and the bank not them, nor could they give me the clothes without finalizing the sale by printing a receipt.
So now my kids are crying, I am holding up the line and super embarrassed as to onlookers it must look like I couldn’t afford the clothes, and I am out the clothes and my $ 500!!!
Absolutely disgusted!!! So we had to leave, my kids are going mental, and I don’t even have any assurance the charge will eventually drop off. No recourse at all! For all I know it could still be there next week and we’re still out the clothes!
I am more disgusted at their unwillingness to work with us… Even the on site store clerk suggested they take an old fashioned imprint of my card and run it through once the original charge had cleared. I had ID, live in the town, shopped there before, and they had my card info. But corporate refused and offered no other compromise. So right now they literally have my money and my merchandise and my kids are hysterical.
Overall the worst shopping experience of my life. Utterly and totally appalled. Never again.
Stay away!!!

Bad customer service. No one was around to help me get a shirt down, so I used the stick myself and instead of being polite and helping me, a guy came up and very rudely said «Next time I’ll do it ok. Don’t do it yourself.» To which I replied… «If someone was here to help me then I wouldn’t have.» He left and put the stick away somewhere else as if punishing me for something I didn’t give a single shit about. I dropped everything I was going to purchase and left. Thanks for being a total condescending dick! Asshole.

This will be a short review… I have grown out of my days of wearing tillys clothing, i use to love there stuff but not anymore. This is not the reason why I gave them a one star though.
The reason from the one star, it my husband and I walked in there. we walked by 3 employees and not one of them said hello, how are you, may i help you find anything. I dont think I have ever had more than one employee irgnore their customers and yes they all saw us, and looked right at us.

VERY VERY disappointed with Tilly’s in Valencia as well as their corporate office and thought I would use the power of social media to share.
Tristan, my 6^th grader, was assigned a project today. To make math more fun and exciting, he was told to find out how many Vans shoes, on average a month, are sold at Tilly’s, SCV. We called Tilly’s in Valencia and they touted some rule about corporate not allowing them to divulge that information and to call corporate. We called corporate in Irvine, CA and they told us to contact the local store as they don’t have access to that info. I asked if they would give permission to the local store to give my son an average number and Victoria in Store Operations tried to make something happen, but told me that because they are a publicly traded company, they can’t give that info out. REALLY??? If you are publicly traded, then why hide this information… and from a 6^th grader no less. I’m sure I could look it up. He didn’t even need their exact numbers for the year. He needed an average… was it not a difficult question. Was it more like 10 pairs or 2000 pairs? Sheesh… way to be a part of Awesome Town and help out our kids. I will be buying VANS from anywhere other than Tilly’s from now on.
Please share this with your friends. I know TILLY’s is very popular with our kids, but maybe a few sales losses this year will be karma enough. Thank you soooo much. Now, wanna guess how many different styles they have??? Valencia told me 40.

Tilly’s is a pretty cool shop. The prices are little high for my taste, but if you catch them on a sale day you will find a great deal. They have a great selection of swimsuits, so if you’re in need of one, this is a pretty good place to check. Parking is easy to find here too.

Always plenty of service around to help out and a great selection for my daughter and oldest son. Seems to be a regular stop over the years for back to school stuff.
Sign up for the email/​mail list, frequently will you get discount coupons so it’s worth the so called junk mail.
Just a little disappointed because they stopped carrying shoes for my younger boys and it was nice to get them all shoes in one place.
Overall good quality clothing and apparel, just have to wait for sales and use the discounts to your advantage, otherwise I would consider it a bit over priced.

Tilly’s is my go-​to place for new clothes. They have really good sales and there is something for just about any age range (senior citizens and babies have to shop somewhere else). Check their clearance rack, because sometimes those go on sale too. With 50% off of clearance items, I got my son bitchen Levi’s for $ 10 and a Fox Racing shirt for $ 7.50.

Good store for shoes, hats, beenies, but not jeans or shirts. Not the jeans bc i just dont like them, and they dont have any of the brands i like. no Obey, no Diamond Supply Co., and no Crooks! all they have is volcom, Vans, and just brands kids my age dont really go for anymore! and the service are USUALLY nice and helpful.

I am impressed by the service and overall professionalism of this establishment. Typically, skate shops and surf centers aren’t the places you go when you’re expecting prompt service and knowledgeable staff. However, this place is a diamond in the rough. They not only have great service but they offer an incredible selection of items that are tough to find elsewhere.
They have a ridiculous selection of summer t-​shirts and tanks, board shorts and v-​necks, super impressive options.
Keep up the good work.

It’s my go to place when I’m looking for something casual, beach-​y to wear and they have a wide range of brands to choose from. The prices are good and there are always coupons coming in the mail.
There is always someone there to greet you and they are always there to assist you when you need help. However, on the phone, they (by that I mean one person) aren’t as polite. I call up around 9:30 to check what time they open.
Employee: Thank for calling Tilly’s. This is «Willy». (Not the real name but it rhymes with it.)
Me: Hi! I just wanted to see what time you open today.
«Willy»: Ten o’clock.
Me: Tha…
«Willy»: (click)
Well then.

I’m not a skater or a surfer. Nor do I play one on TV. But I do likes me a good pair of Vans every once in a while.
This store caters to a younger crowd focusing mainly on the clothing lines Volcom and Roxy and the like. I do however, tend to find some pretty cute things in there whenever I go.
The store is always clean and well organized. The prices are reasonable and the sales staff is always around to offer help.
They also sell shoes, bags, jewelry and accessories.