Valencia Body Shop

I’ve been a customer at Valencia Body Shop since 2008 and I’m very satisfied with their service. Miguel and the rest of the staff are great. They provide excellent service from the moment you enter the door. The front desk is always ready to greet and get the paper work started. The estimate is very accurate and I their cost much lower than the competition in the SCV area. I also love their drop off/​pick up service if you don’t have a ride when dropping off or picking up the vehicle.

Would give less if possible. While the actual repair was OK, they could not meet a time estimate to save their lives, the job became simpler, but the time to finish kept creeping out.
Their office was disorganized, they lost their original estimate and our appointment. The service manager kept extending the time estimate, the days before we planned to pick the car up. This became very disruptive to our household routine, we would have lived with the dent rather than have this experience.

My vehicle was involved in a minor traffic accident, and my insurance company had this shop as one of the body shops that they work with. With no preference of my own, I chose them because they are convenient for me.
I just picked up my vehicle. They did a great job on the repairs and polished the entire vehicle so it looks better than when I dropped it off.
Delivered in two weeks and exactly on time
Workmanship seems excellent.
«Tina» was my service writer and she was great. The shop is very organized, and she communicated with me be email to keep me informed as to how things were going.
I hope you’re never in an accident, even a minor one, but if you need a body shop I would highly recommend this one.

Thank you Tina, you are as good as it gets, my Tundra was repaired 3 day early, totally detailed inside and out, repaired to look as if brand new, totally exceeded my expectations. Thank you Centre Point Collision for being unorganized, rude, unprofessional which sent me to Valencia Body Shop. A+
Fred L.

Valencia Body Shop is the BEST OF THE BEST!!! I’ve had my car in their shop a couple of times and each time their service has been outstanding! Their front staff is professional, courteous and extremely helpful. The work done by their auto shop is without a doubt the best that be found, I highly recommend Valencia Body Shop for any repairs that you may need! They even delivered my car earlier than expected at a lower price than originally quoted and my car was sparkling clean! Thank you to everyone at Valencia Body Shop for making my life a little easier!

This company overvalued our vehicle by almost double to ensure that State Farm would approve the repair work that was valued more than the blue book value. When challenged about the shady evaluation they staff became rude and told us to «take it or leave it.» We will be filing a complaint with the BAR and with State Farm.
Avoid this place like the plague!

Would give them zero stars if possible. Went to get my car fixed. Everything went well, double checked my car and paid the amount they said I owed. 5 MONTHS later I get a phone call saying I owe them and threatening me that I need to pay. Everyone that I talked to, except one person, blamed it on everyone including myself and never took responsibility for their actions. Car was fixed properly but because of horrible customer service I won’t be coming back.
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Used Valencia Body Shop to repair my rear bumper. Nice people working there, especially Tina. The reason I’m not giving them 5 stars is because they at first promised to fix my car much faster, then delayed it twice, but then called me a day early to say it was ready :) They did a great job!

I received my car back in better condition then when it was rear ended! Valencia Body Shop did a wonderful job fixing my rear bumper and having my car completed in one week.

I had, past tense, been a customer for 13 years. Not anymore, the last two people I unfortunately got stuck with were the worse, I’ve had better service at Walmart (they are famous for bad customer service).
The workmanship is actually very good the issue is the front office. A year ago I asked them to repair 2 items, only one was done because the person taking the order forgot to write it down.
This last time, I got Tina she has the attitude that the customer works for her, no sense of urgency, didn’t return calls and didn’t follow up. She also insisted I call the insurance company, she said they would not work with her. (Funny because the shop that I went to after, said they would directly communicate with the Ins co).
Is Tina lazy or has her negative attitude ruined her relationship with the ins co?
If you don’t like your job, get another one. Tina’s behavior is a reflection of how she feels about her work.
I didn’t have Valencia body shop do the work because the lack of follow up, and no sense of urgency.
If you want no return calls, no follow up and a sense of urgency like the DMV. Valencia Body shop is for you.
Regards
Oscar Rodriguez

This company is a scam. After agreeing to the initial quoted price to fix my broken side view mirror, the price was raised twice without my consent. I called to speak to a manager to find out what was going on with the price and my frustration and i was told (with attitude) that they can take the fixed part off my car and give me my car back without a mirror. I am just beyond embarrassed that i chose this company to work on my car.

Followup,
I reported this business to the Bureau of Automotive Repair for not honoring their warranty. They paid them a visit and cited them with a violation. The Bureau of Automotive Repair is the one that monitors repair shops and deals with their licensing through the state of California. Hopefully they won’t screw over the next customer like they did me.

I came in to get my bumper replaces after a rather horrible finder bender. Jeff was a pleasure and assured me my car would be finished by the next day.
As promised my car was done on time he even washed it and put air freshener inside for me.
If your looking for fast friendly service this is the place to go.

Last year my Lexus hybrid was in an accident. As an authorized service center, I took my car to the Valencia Body Shop. Aside from taking a little longer than expected, the repairs were done wonderfully. My car was running great ever since…
Until this last Friday when my car broke down on the freeway. The electrical system was blinking and flickering and I was unable to get my car out of park. Fortunately, I was able to call AAA and get the car towed to a local Lexus dealer to see what the problem was.
The dealer explained that there were issues with the electrical system and that it would take about 4 labor hours just to understand the extend of the problems in addition to a $ 387 charge to replace the electrical system’s battery.
Given that the electrical system was a major component worked on by the Valencia Body Shop, I called them to get their opinion.
The service manager, Jeffrey, was absolutely outstanding! He communicated with the service manager at the dealer and wanted to inspect the vehicle for himself. So he sent a tow truck almost 70 miles to pick up my car, got me a rental car, covered all the fees with the dealer, and repaired my car with no questions asked.
It was an absolutely spectacular service experience! I would recommend the Valencia Body Shop to anyone needing repairs.

My insurance personnel recommended these guys to me and I called to book an appointment. I was asked to walk in anytime. I walked in and out in a matter of 15 minutes. Very efficient and professional.

second time having to come here for bs freeway issues (thanks caltrans)
anyway, both times we have had great service and great work done on our car
good timing, always informiing us of updates, insurance, etc

Took our Toyota van in for repairs after our daughter damaged the car. We were referred to them by the Auto Club. From the beginning, the people at the Body Shop were extremely nice and accommodating. It took a little time to get it done, but it was well worth the wait. The car looks like a brand new car now!
To top it off, Valencia Body Shop sent us a thank you note for our business.
Who does that anymore?
Well done, Valencia Body Shop.

My parents went in to have their hood replaced after a hit n run. The repair was ok but they were very difficult to deal with. On top of the repairs taking longer then they stated, hey lost the garage door opener and the car key. They offered to replace the car key but bought the cheapest one available and did not fully replace they key that they lost. The key they lost had a remote in the key and I would expect them to replace it with the same exact type.
I would not recommend this body shop to any friends.

Valencia Body Shop did some repair work on my wife’s Toyota Sienna about 2 years ago. Big time front end damage. The repair work was excellent, and they made some changes at no cost to get it back to original specifications.
Last week, I took the car to Frontier Toyota because it was leaking some fluids in the front. Dane and the guys at Frontier diagnosed it as a bad radiator. The quote to replace was going to be over $ 800. I then called Jeff at Valencia Body Shop to see if it was covered item under warranty. He was pretty sure it was, and went and picked up the van for me at Frontier and took it back to his shop.
Sure enough, the radiator manufacturer covered the item and replaced it, and Jeff was checking to see if they would cover the labor costs, too. Well, he is still waiting to hear from them, but he gave me back the car free of charge. That is what I call excellent service and taking care of your customers.
I will be sure to take all my future body damage back to Jeff and Valencia Body Shop.

I was referred to this body shop by Allstate insurance, after I was rear-​ended on the I5. At first things seemed great. 3 days complimentary car hire, polite seemingly efficient service. However, once they had my car, it was a different story. All it needed was a new bumper, but then began the catalog of excuses and delays, ‘the new bumper took a long time to get’ then it was the ‘oh it’s the wrong part’ ‘they sent us the wrong bracket’. And the best one… On the morning of delivery when they were already 2 hours late from their promised delivery time (making me late for work), they called me to tell me they scratched the bumper while cleaning it and then took a full day to ‘polish out the scratch’!! overall, what started as a 3 day job, took 9 FULL DAYS to complete, with no offer of car hire, no price discount for the delays… Shameful.
Awful, poor follow up, condescending and patronizing service. Would never recommend, nor use them again. Steer well clear. There are plenty of other better places to take your vehicle.
Update. Les than a year later, the repair failed, huge flakes of paint falling off the bumper (probably caused by them rushing the job first time around). Luckily Allstate have a lifetime guarantee on their repairs, unsurprisingly, this place refused to take any responsibility for their poor workmanship and refused to correct their work, trying to make out it was my fault. I Was seen by ‘Jeff’. who was less than interested, and was rude and offhand. Contacted Allstar, put in a complaint, moved the job to Cailber body shop in Valencia, great service, great work. Everything this shoddy operation isn’t. Find somewhere better to take your repairs. This place is awful. Stay clear.