Aqueduct Plumbing & Heating

Our 15+ year water heater broke a day before 4^th of July, and we had two guests. Derek came, assessed the equipment, and gave us three options with detailed price breakdown. It was important for us to get the new water heater installed on the same day. He went to pick the unit up and brought it down to the basement, and picked up the broken one. After the installation, he checked every faucet to get rid of the bubbles and dirty water. He worked until 6:30pm on the even of 4^th of July. We really appreciated it.
BTW, the great thing about his service is that he laid out carpet on the floor not to track any dirt, and he wore the plastic shoe covers for the same reason. Usually plumbers come and do the job without really cleaning things up. But the basement looked much cleaner after the installation.
The price may be on the higher side, but we were happy to pay for the professionalism.

It costs 79.00 for them to come to your place. That includes checking the thermostat and turning on the AC. Once they have to use tools it’s 190 for an assessment. I was informed over the phone it was 79.00 and that would be deducted from any services purchased implying fixing. The technician was a nice guy, but this business is definitely a rip off. Make sure you verify what you’re getting for the initial fee which is nothing. It ended being 85.61 for nothing. They are supposed to accept credit cards, but had no credit card machine and asked me to write down all the cc information. You have got to be kidding me.

Was very nice and seem knowledgeable. You should

Mathew arrived on time and diagnosed the problem quickly. He proposed several options and completed the repair we choose right away. The price was fair and the service was excellent.

Aqueduct has always come through for us. Last winter on a bitterly cold day they restored our hot water (when our previous provider couldn’t commit to an appt). Today, they made a repair to our A/​C zoo stop a leak. The service is prompt, professional and reasonably priced. Karl and Jacob were thorough in diagnosing and repairing our problem. Would not hesitate to recommend Aqueduct to friends and family.

I would never recommend this company to anybody! The estimated price was so high and I had to look for another company. I found who fixed our AC for 10 times less and 10 min work! Big different! I can’t believe how this company takes advantages of innocent people or maybe they think everybody are stupid?! My advice be careful and look around…

Found Aqueduct via Angieslist as a local plumbing and AC installation company. We have been discovering all kinds of surprises in our new home and one happened to be a tub that would not drain. John C. was sent out quickly and conveniently by their amazing coordinator and he got right to work. He was here all day making sure the problem was fixed and didn’t lead to any more issues. Cleaned up, was kind, and courteous throughout the whole process also recommending local contractors and advice for future work to be done (but was not pushy with sales or anything). Will definitely use Aqueduct again if issues arise!

I use Aqueduct for plumbing and air conditioning services. They are thorough, organized, clean and thoughtful about making appropriate (and affordable) recommendations. Their technician spent 2+ hours servicing my old central air conditioner (free on my service plan) and carefully going over my current system and needs to make recommendations on replacing this 27 year old system with a new and efficient one… with understandable explanations and diagrams! I Shared the info with an acquaintance who retired from a lifelong career in this field and he corroborated all the recommendations.

Run do not hide from this company. They try to rob you without a gun. I had a minor AC problem and they tried to tell me that I needed an entire new system for $ 8,000.00. When I pressed the issue they backed off and said I could probably get away with only $ 4,000.00 worth of repairs. When I explaned further why that did not make sense they finally said that it could probably be fixed for about $ 900.00 but with no guarantees. I called in another company and they fixed the problem in 5 mintes with no new parts. It was a simple short in a wire that was not being used anyway. He asked me if anyone was working on the system before him and I wondered why? He said that it looked like the system was sabotaged and all the wiring was put back in the wrong spots and the system could never work the way it was now! I called consumer protection in Putnam County and they informed me that Aqueduct was not even licensed to practice HVAC in Putnam!!! They also charged me over $ 200.00 to diagnose the problem that they created on purpose to try and sell me a new system!!!