Arrow Tow

I hardly use my Unilocal account for reviews unless I feel really compelled. I am shocked to see they only have one review because I completely disagree. I ended-​up in a terrible situation today and I could not praise them enough! I accidentally locked my key in my trunk at a gas station in Benicia (about 1.5 hours away from where I live). My car has all kinds of great safety features which include: nothing works if you do not unlock it with a key and the back seat does not have a push button to let the seat down to gain access to the trunk, the button is in IN THE TRUNK! So I was up a creek with no paddle if you catch my drift. First of all, the guy who was sent out to the gas station was very kind. He was polite and he got right to work trying to get my car opened-​up. After successfully opening my car, we realized that there was still no getting into the trunk. So, he got the owner on the phone who talked with me, even joked «why did you do that??» and said he could help me if they just towed me to the shop. When we got there, the owner immediately walked out to my car and started to work on it. He was reserved, but some people are just not super out going… and that’s ok. All that mattered to me was that they all did everything that they could to help me. The owner, Keith, ended-​up calling his mechanic friend and having him help. Together, after working at least an hour in hot sun, the trunk was opened and I was able to go home. He did not charge me much compared to what it could have cost me if I had to tow it home or to a dealer or have a new key made. etc… and after things did not go as planned, he stuck to what he originally quoted me and did not add anything more to that. They do not wear fancy uniforms, they don’t have an espresso machine and the owner did not give me a cheesy over the top greeting or baby talk me… they work hard, seem to really care and have knowledge about what they do and were kind to me. That is all that should matter. I would send my friends here because I was alone and they did all that they could to help me and I felt safe and it does not get much better than that.

HORRIBLE TOW COMPANY, BAD DRIVER AND RUDE OWNER!!! I gave them one star because I had to!!! They deserve a negative 5!!! My daughter was involved in a collision and CHP called Arrow tow instead of calling AAA. The driver arrived and was rude and refused to tow the car to the collision place of our choice. He told us that he was not taking the car where we wanted and we had to have the car towed to his tow yard. What kind of company refuses to have your car towed to the place of your choice???
When we went to pick up the car from Arrow Tow yard and have AAA tow it to a collision repair place we discovered the car was parked in a back alley and not in a secure yard. A couple of crack heads were looking at the car and attempted to take parts off the car. We went inside Arrow’s office to advise the owner of what occurred. We asked the owner for the keys to the vehicle and told him that we were taking it. The owner Keith was rude and told us that he did not have the keys and that if the keys were not with our daughter or in the ignition than he did not know where they where (reminder the car is parked in an alley and he said the keys should be in the ignition). My husband told him that car was in his possession and he was responsible for it until we took possession of it. Keith did not respond and ignored him. My husband again told him that he was responsible for the vehicle and also the keys. Keith responded «well what am I supposed to do? I don’t have the keys.» My husband again stated he was responsible and should find the keys. Keith said «I don’t give a Sh*t. My husband told him that he did not appreciate him cursing at him. Keith said «go F#&%K yourself!» We immediately left the business.
When we had the car towed we discovered that our registration stickers had been removed from the license plate. Good thing we got there when we did because God only know what else would have been missing from the car.
What kind of business owner curses at the customers? We were totally shocked. I’ve encountered rude employees and owners before but NEVER experienced a situation where the Owner (not employee but owner) cursed at the customer.
I would not recommend their services to my worst enemy!
CHP among other agencies will be getting a complaint from me about this business and business owner.