Humane Society of the North Bay

Here is my firsthand customer experience with this place:
I went there to look for a specific dog I was going to adopt on 12÷5÷15 but they did not have any idea where that dog was. This particular dog was surrendered to them on 11÷28÷15 by my family member who unfortunately was not able to care for it anymore. She chose this place after reading Humane Society of North Bay Mission Statement because she wanted this beautiful dog to get a second chance in finding new family and not knowing I was willing to adopt it from her. Never in a million years would she have thought her dog would be dead in a week after being surrounded to this «humane society» shelter.
When I started looking for this dog I encountered many obstacles. First of all no one would ever return my calls, no one knew what happened to the dog and how and where it disappeared in a matter of one week. I was asked to only talk to Marian but she was the most unreliable and unresponsive person I have ever met. I finally, after few weeks and millions of calls and two visits to this place, learned that our dog was taken «by mistake» to a kill shelter and killed there.
Why would anyone kill a perfectly healthy and friendly dog after just couple of days? Not giving him any opportunity to get adopted… not only by me, but anyone…
Humane Society should take a closer look at how this shelter is being operated. It is very wrong to mislead people into thinking that animals are safe in this place and that they are being given an opportunity for a second chance… none of that is true… This shelter is misrepresenting Humane Society, hurting their reputation and everything they stand for. Please do not support this place by adopting, surrendering or volunteering here.

Can be smelly at times but I really enjoy visiting the animals and volunteering to take care of these beautiful beings. Most of the people who work and come here are real friendly and caring. Sometimes, though, the attention-​giving work can be a bit neglected due to all the other work that needs to be done which is why I really recommend volunteering.
For those adopting, they give great deals for adopting these pets. The animals are all neutered and microchipped along with having a great price tag and attitude. I’ll post prices on my next visit.

I have two cats that were abandoned by some family members that I can no longer take care of, I have called The Humane Society of the North Bay four times since going there in May to find out that they could not take them, each call I had made, I left my number and was told I would get a call back to put the two cats on the «WAITING» list, and I have never heard back.

I went today and the people were so nice and helpful. I adopted a dog and he is just wonderful. I am so happy

I have adopted two dogs from here and a cat. I absolutely love this shelter and how dedicated everyone is to caring for the animals !(:

You can volunteer here and help walk dogs and play with the cats! They all need some love before they get to their new home, the staff is warm and helpful and encourage you to embrace your animal lovers side.

I was very disappointed with the way I was treated over the phone.
I have two cats I can longer care for, and my sister works for a shelter in the South Bay. She recommended the humane society. Unfortunately, when I called the first time, there was no answer. I checked the website to make sure they were open, and sure enough, they were.
The shelter is already a little difficult to find, but the gate was closed, so I drove past it. When I did find it, I called again to ask why the gate was closed. I was then told,(while this person clearly had food in their mouth) that they weren’t open on Tuesdays. I let her know that the answering machine said they were open Tuesday. She fumbled around with an excuse about someone needing to fix that and stated once more, in a condescending tone, that they weren’t open.
I retorted with telling her not to give me attitude if they don’t have their information right. I probably shouldn’t have gotten so upset, but with the lack of care, lack of correct information, and complete lack of tact, I felt like I was at a loss.
I will never attempt to use this shelter. If you can’t show people compassion, how the heck can I even trust you with an animal?

People who post one star reviews about non-​profit animals shelters should be (fill in terrible fate here)
Thank Goodness for animal shelters! These people do the best they can with limited operating funds. If someone doesn’t stop what they are doing in order to worship you, life will go on. Animal shelters are about animals, not your fragile egos.

I visited the shelter today in the hopes of volunteering. We live in Marin County where our shelter is like a 5 star pet resort, with an amazing 600 volunteers they do not need more help. My friend adopted her lovely dog here 2 years ago and she has been haunted by the condition of the shelter ever since. After reading the reviews I wanted to post that the Shelter has a NEW staff and NEW board of directors. Sue, who has run the shelter for the past few months, is going to breath new life into this animal heaven. Yes the Shelter is run down and they are in need of volunteers and donations. If you have time to write about how sad the shelter is then please consider taking that time and volunteering at the Human Society. It takes a village!
While we where there I fell in love several times over! The Shelter is bursting with loving companions waiting for their forever home. There is a blind Kitten that amazed me with his playfulness and love of life. There was a Mommy Dog giving birth to a litter of the cutest little puppies. Everyone we meet was working very hard to care for these animals. I am really looking forward to volunteering here. I can’t wait to see the positive changes implemented that Sue has planned.

I don’t suggest getting a cat here, I adopted a cat here about 2 months ago. I’ve never had an indoor cat before so I didn’t know anything about what to expect when having one. I noticed after I took her home that she had a tiny lump in her stomach but wasn’t sure what it was. I called the humane society asking when she had been neutered but they were not helpful at all and couldn’t find my papers. I took her to the vet concerned it was an infection and turns out I was right. She had an abscess and also had worms. I spend almost $ 300 to help bring her back to health

My rating is on the animals not the shelter. I’ve been to this location a couple of times now, as well as read their reviews a few times. In saying this I want people to PLEASE remember it’s about the animals. I will agree I was pretty mortified at the condition of the shelter and the only politeness that you find is the visitors/​volunteers/​and animals. I could go into how I had received bad service from the director/​person in charge but I’d rather talk about the wonderful animals there. They deserve our help as well! The only way change can come about is by making it happen. The animals do not deserve to be forgotten because the paid staff there should be 1. retrained or 2. let go/​replaced. They have little enough funding for the majority of it to be wasted on the present staff there, but since it is everyone that cares about the community and the animals should figure out a way to improve the situation there not ban or avoid the situation. There’s to many people that is willing to be negative and complain instead of helping and fighting for improvements. I SAY WE SHOULD STAND UP FOR WHAT IS RIGHT Let me know if you agree!!!

I’m not trying to post a successful adoption story here, even though taking Lobo home was a success, but I wanted to praise the staff who were really helpful in bringing us together!
The staff were really friendly and helped us take out the cats we were most interested in. The one I really wanted didn’t look like he had info on his kennel but he actually did, it was on a different one. A bit confusing but it didn’t stop me from taking him home with me. Had to fill out the background check and application per the rules, nothing new there… quick, easy, painless. The woman helping me seemed to genuinely want to know if I was capable of taking care of him, not just feeding him and giving him a place to sleep.
Fast forward. Took him home (with all his paperwork and a few extra helpful resources). They really gave me all the info I needed on him. I called today asking about his behavior, his favorite food, etc and they did remember it all, a good sign that they really did take care of him for us until we came to find him. They told me the food he ate, his litter, and they even remembered his favorite type of toy when I asked… it’s time to go shopping for this little guy. Lol.
My cat is about 2 years old and he’s wonderful, kennel card says he’s been there since last year but there are no signs of any kind of neglect or bad behavior from being kenneled. He’s a good cat, I can tell he was treated well and taken care of in the shelter. I appreciate that they respect their animals so that there are no surprises when they get a home. There are also so many great pets there, and they’ve been in there a while too. I recommend this place to others for sure, it’s a great place to find a companion.

When I give a 1 star, it usually means a harsh review is coming…
Outside of the humane society, it is dirty, run down, and looked like a tornado went right through it, and add in hurricane katrina. There were beat up cars in the parking lot, and what looked like laundry hanging on the side of the building.
As I walked in, there were 3 girls sitting at a table in the front (2 young caucasian girls and an african american girl), all of them on their cellphones , looking at Facebook and laughing and talking. They glanced at me but ignored me. Since it was my first time there, I was hoping someone would come up and talk to me about their services and show me around, etc. I stood there for a good 7 minutes. As soon as a lady got off the phone, I immediately approached her about cats. she was very kind (had very short hair and was attentive and friendly). The cat area is basically an open room full of cages of cats and rabbits .
As soon as I left, the same three girls were still at the table in the front laughing and on their cell phones.
I am appalled at that kind of behavior! When you are working, it usually means no personal phone calls or personal internet/​cell phone usage. You are hired to do a job and I am distraught at the fact that I no one helped me. I was interested in saving an animal’s life with the intention of bringing it home that day but with the awful staff, I’ve decided to go elsewhere.

we went here for low cost spay for our dog.
They charged us $ 90 and referred us to broadway vet and gave us a voucher and told us if our dog is pregnant we may be charge for additional 45 – 90 $.
Went to broadway and surprised we still had to pay 130 $ for all the meds. our dog wasnt pregnant. We told them about the $ 90 we paid at the humane society and they were like telling us that we got tricked because if we go straight to them we couldve paid only 130 $ with all the meds!
they tricked people!!!
broadway vet hospital said they have spay/​neuter packages
We end up paying double!
and like literally gave them $ 90 for nothing!!!
DONT GET YOUR PETS SPAY/​NEUTER HERE BECAUSE THEY DONT EVEN DO ANYTHING!
THEY JUST GIVE A PIECE OF PAPER/​VOUCHER THAT NOBODY HONORS!

I have had nothing but positive thoughts for the Benicia-​Vallejo Humane Society. they are a wonderful group of people. I have donated food and crates in the past. i recently dropped off a puppy i found on the street. they staff are all really good people.

I love humane society of north bay!!! I got my puppy herculez from here. They were all very kind and helpful. Everyday we waited for approval to come pick him up was painful and they made us feel good because they checked in with us and let us know the status of adoption.
Herculez’s new name is unimog. He is the sweetest dog ever, and extremely receptive to his training and he is gentle with our daughter and also with every dog/​puppy he has met. Thank you BV humane. You gave our family a wonderful addition. :)

I have always had excellent service at this location. I forgot to license my dog and they helped me out. I have turned in opossums and feral cats that attack and harass my animals. It was very easy. Harbor Freight has traps.
If needing to put down a pet, best to drive to Fairfield Animal Shelter. $ 50 for licensed pets.

My review is more for the thrift store next to the Humane Society than the actual shelter FYI.
We had just moved to the area and were looking for a bookshelf, paintings, and fireplace tools. I noticed a sign on the street that said Thrift Store Open and we decided to check it out.
The staff was very friendly and two people started looking for the things we requested and they did find two of the things that we wanted. The place is loaded with furniture, knick knacks, and the trailer/​inside store is loaded with paintings, books, clothing, etc. I had fun looking and will be back for sure. I love supporting the animals while re-​using things that people don’t want/​need anymore. It’s a win-​win situation for all!

HORRIBLE!!!
I called them the day prior as there is a stray cat downstiairs from my apartment and I wanted to know what to do, after they directed me to get the cat in a cage I did. took him in the next day, and because he was in a carrier not a cage, they wouldnt accept him. When I went back in to get the cage to transfer him myself they wouldnt help because it was 10 minnutes after the hour and they were then closed. Im glad now that I know though bc I didnt know they give them to animal control. Anyway they were not informative at all and had no patience explaining anything to me. I will never go here again or patronize their thrift shop.

This place suprised me. I had always seen the beat up sign from sonoma blvd but never actually saw it. Then one day I had some beat up blankets and towels to donate so I thought I would drive in and see if I could bring it there.
It’s like a portable trailer? but sure enough there were cats in big cages waiting to be adopted and just around back I could see a woman working with a dog.
God bless them! Keep up the good work but update your signage so people can find you!
Check it out…