Okay food. Poor service. After a long day at Six Flags, my giant family and I headed towards Jack in the Box because we were so dang hungry. The guy who took our order was the manager, a manager with a seriously bad attitude. He seriously looked done for the day and considering he had all these customers(aka my big family) he was definitely not in the mood. He was not accommodating at all. F for service.
Reggie C.
Rating des Ortes: 3 Vallejo, CA
Stopped in for a quick breakfast sandwich. NOOJ??? No excuse for running out of the basic Breakfast juice. Last time to this Jack!
Amy V.
Rating des Ortes: 5 Vallejo, CA
This place is on top of it in the drive through. I only get 30 minute lunch at work and this is the only place I have found that I can go to and get food and still have time to eat it. Even if they have a line it goes fast!
Evelyn-Juan C.
Rating des Ortes: 1 Vallejo, CA
I order curly fries nasty old ones mixed in with a few fresh ones why would they do this clean your old fries off the tray jack in the box
Patrick N.
Rating des Ortes: 1 San Rafael, CA
Super Slow drive thru… Food looks like it came from the garbage and cold. Cashier was handling food and money at the same time. Got our order wrong. Like really wrong. How do I order a number 4 and instead get fries then curly fries? Then I ordered 4 tacos at a dollar for 2… How do you give me 3 tacos and 1 isn’t in the wrapper? This was on 12÷25÷15 around 10−11pm. I can’t even remember because I was waiting in line for 40 mins and only 3 people ahead of me. The cashier was walking around like wtf!?! Do something. Procedure for your job. 1. Take my card 2. Get the food the guy made. 3. Then give me. 4.Omg quit walking around lady at the drive thru cashier.
Nancy E.
Rating des Ortes: 1 Clayton, CA
I rarely write reviews on fast food restaurants, but this one was so poor and had so many issues, I felt compelled to write something on this particular one location. Normally we are fans of the Jack-In-The-Box franchise, but this one we are not. In the women’s restroom, there were papers all over the bathroom floor(i.e. toilet paper, toilet seat covers everywhere). Also there was no hand soap(in a restaurant bathroom?!!). In the men’s restroom, there were also papers all over bathroom floor and no toilet paper! Employees were chit-chatting and slow to greet & take our order. There were no rice bowls available — said they ran out of rice at only 7:00 pm. There were no medium lids or napkins at the drink center. It took too long to get our order(15+ minutes) when there were absolutely no other customers in the entire restaurant. And the Chicken Fajita Pita came to us cold. We will not go back again.
Darrell L.
Rating des Ortes: 1 Auburn, CA
Place is a disaster. Garbage inside and outside. Employee has a pint of vodka and went to her car to drink. Really? I won’t be coming back.
Kiki I.
Rating des Ortes: 4 Vallejo, CA
Come on it Jack in the box. Best place for late night munchies. Or coffee and a sandwich those early mornings. I like this because it’s right off the freeway, so if your like me and in a rush the freeway is right there. I also like the fact that they have options just not burgers. And breakfast has no time limit. We mostly come for the late night sweets or breakfast food. By the way their shakes have improved a lot. Gotten quite fancy with whip cream and a cherry. Now the reason it does not have 5 stars for a fast food restaurant is the homeless walking around by the payment window makes me uneasy especially at night. So keep your doors lock, pay attention and enjoy your food. Sincerely K
Sheila N Matthew W.
Rating des Ortes: 5 Vallejo, CA
Im back for breakfast! Loving the buttery sauce all over my burger. Every bite is super juicy and delicious! Even a foodie likes a great fast burger. The buttery jack is the best burger ever!!!
Adrian C.
Rating des Ortes: 1 Vallejo, CA
Don’t come here after 12 despite the 24hr drive thru sign. They always have some excuse pos system is down, they are rebooting the pos system, power outage, it’s always some bullshit here I stop coming here because of that and even when I was ordering it would always be at least a 20 min wait.
Shantel b.
Rating des Ortes: 1 Vallejo, CA
Way too slow!!! Took more than 20 minutes with just two cars ahead of me at 1:30 in the afternoon!!! No excuse!
BellaLissa B.
Rating des Ortes: 3 San Francisco, CA
I like Jack the box. I like their shakes, I like their taco’s and the fact that they are cheap and I like the fact that they serve breakfast all day! This location is clean and friendly on the inside and the service is fast and reliable.
Tommy I.
Rating des Ortes: 1 Vallejo, CA
Let me start off by saying I love the Jack In The Box franchise, but this particular location is not living up to it’s name. I went there today at 3am and the employee on drive thru must have mistaken me for stupid by telling me we’re having a «power shortage». If that was the case, do you think I would be speaking to you right now thru the speaker box? I didn’t make a big deal because I knew their was another location no further than a mile a way that would love my patronage. Ps. Don’t think it’s going to stop here with a 1 star review on Unilocal.Expect a call to corporate about your lazy staff and disfunctional store.
Mark J.
Rating des Ortes: 1 Vallejo, CA
Just came to buy some nuggets 2 cars was ahead of me it took over 15 minutes just to get my nuggets i vomplained about that to the manager i believe the other worker said her name was«rainea» because she gave ke instant attitude and rushed to the cooking area i turned my car off and asked another employee to ask her to come up front so i can know her name and i wasnt going to leave the drive thru till then i stayed there for about 10 minutes but the manager refused still and stayed in the back of the store i left my vehicle at the window and walked in and she still refused i gave up on it after i saw all the other workers inside working hard worst experience i dont believe she deserves to be a manager she is not manager material SHEALSOHAS A LIPRINGIFTHATSNOTHERREALNAMEFORCORPORATE I KNOWYOIGUYSREADTHESE all this was over her giving me attitude for a extra long wait and just asking her what her nam was because she wasnt wearing a name tag THOUGHTDAYTIMEWORKERSWOULDBEFASTERORDEREDNUGGETSAGAINANDTHEYJUSTWERESLOWSO I CANCELEDTHEORDERANDDROVETOTHEONEONBROADWAYANDTENNESSEEST. ONLYTOOKMEABOUT2MINUTESTOGETMYMEALWONTGOBACKTOTHEONEON «LEWISBROWN» ANYMORE
Raul V.
Rating des Ortes: 1 Sacramento, CA
For this location, I would really like to give it zero stars, but that’s not an option. I originally walked into this branch to use their facilities, but I was greeted at the bathroom door with a «customers only» sign. I obliged to walk up to the counter to place an order, rules are rules. It appeared as if the store was understaffed, I over heard one associate tell what seemed to be a manager, «this is not my regular station. I work in the back, I don’t even know your name.» Then manager, «Ana» continued to help the drive through line whilst I watched from the counter. I stood at the register 7 – 10 minutes before walking out. I will never go back to ANY jack in the box because of the lack of service I was given here. A chain is only as strong as it’s weakest link. And this was some weak ass shit.
Brian H.
Rating des Ortes: 2 Vallejo, CA
Same old jack in the box, they are pretty consistent everywhere. Theres homeless people around all the time which doesn’t bother me cuz I’m a big guy but scares my wife.
Basia M.
Rating des Ortes: 1 New Orleans, LA
This is homeless central. What with the crackhead speaking in gibberish while gesticulating wildly, the ‘seizure sufferer’ selling rosaries and the cardboard-sign-wielding dude calling Seizure out on her story, skip indoors and use the drive-thru. The obviously scared/frustrated employees’ safety is clearly not Jack in the Box’s concern. Girls, you are doing a commendable job and I appreciate you dealing with the kind of situations you shouldn’t have to.
Michael L.
Rating des Ortes: 1 Benicia, CA
With a swift change of staff, this Jack in the Box went from a great four to five star, to a zero star. Unprofessional, rude, Ghetto girls running the place and running their mouths. Order completely wrong, heard manager disrespectful to an employee, place has tanked. Really sad, quick access off of 37 made this my spot. Sorry, will NEVER return! AVOID!!!
James m.
Rating des Ortes: 3 American Canyon, CA
I don’t know what the morning crews issue is, but the waiting time is around 5 – 7 minutes per car. So if you’re behind 2 – 3 cars, expect to wait at least 15 minutes. I bought breakfast here 3 days straight and I experienced the same slow service. I’m beginning to think that the workers do more jerkin in the box rather than working at jack and the box. I was going to give 2 stars but the guy wearing the headset(taking your order) is very nice and courteous. Anyways, I ordered a jr jack and a chicken sandwich that morning. The jr jack was put together so fast and sloppy that there was an abundance of mayo on the outside wrapper. So when I pulled the burger out the bag, I had mayo on my hand.(It looked like Rosie o’ Donnel left her man juice on the burger). It was difficult drive and eat the sloppy jr jack(jerk) without getting it on my clothes(watch out Jessica Simpson). When I got home, I pulled out a chicken sandwich because my dog was hungry. After I unwrapped it, I noticed that the lettuce was thick and white.(I could imagine that the workers don’t put too much thought in making a good sandwich.
Jennifer L.
Rating des Ortes: 3 San Francisco, CA
It’s Jack In the Box. Nothing special. Typical staff, dirty bathrooms, and the food is pretty much always the same. The parking lot was dirty too. Trash cans were over flowing. This was also a tricky one to get into. We drove the wrong way twice before actually finding the entrance to the parking lot.