Jack in the Box

The worker that took our order was super rude. All I can say is, if you don’t like your job then find something else to do. You got attitude cause you had a rough day at work or something? Tough, if you no can handle then take your stink attitude & horrible customer service else where.

Typical fast food fare. Not bad on its own. Ordered quickly and tasted fine.
Their restroom though? It was horrifying. And when I was trying to flag down someone to tell them, they all casually ignored me; even when my food was ready. That… no.
Thankfully I didn’t eat there, otherwise this could’ve dropped to a one. Guys… get your stuff together, please.

This Jack In The Box used to be a good stop; sure, the neighborhood isn’t awesome, but having lived in Vallejo all my life, I know that it’s never as bad as it looks to people passing through.
This location has really declined. I always use the drive thru, because I have to get away from my business and back quickly, and don’t have time to stop in. Their drive thru service currently sucks! I used to get in line and get out with my food, 100% correct, in just a few minutes. However, the wait times are getting longer every time I go (and I even avoid the busy lunch rush), and this is now the second time in less than 10 days that I’ve gotten a screwed up order.
Today, they were having PA system issues. This caused them to have trouble understanding orders. When I got to the window, it took almost 4 minutes for someone to come get my money. They did not repeat my order back to me, and the amount they charged seemed a bit high. Turns out, when I asked to have my drink upsized from small to medium, they thought I was ordering a second drink. Honest mistake, given the PA system issues, but when I said «hey, i didn’t order a second drink, I wanted a medium instead of a small» the employee, whom very likely was either a supervisor or manager based on the shirt, proceeded to tell me that i ordered a second drink. I said «No… I asked to get a medium instead of a small. I don’t want two drinks.» So he gave me one drink. And then my food. And then walked away. Having already sat there in the 97 degree day for too long as it was, I was in no mood to wait for him again to refund the extra $ 2 for the second drink I never wanted.
And then, finally getting to my food, discovered my breakfast sandwich wasn’t very hot, and the bread was barely toasted. Disappointing all the way around, and now I’m officially done with this location. I’ll drive to another location (out of my way)\ to get better service.
I hope whatever issues they are having at the moment get resolved. There is a serious lack of customer service here at the moment, and a sense that they can’t handle things when they start to get busy, or unforeseen issues arise. I’ll spend my money elsewhere for a while, and then try again here in a few months.

Drive through had 2 different Pan handlers ask me for Money… I felt Trapped in Line and couldnt get away from Them.
the guys that were mid aged Non White… didnt bother the black lady with kids in front of me. or the single Asian gal behind me…
but because i was White it seems i was easy Target? not sure…
across the street i was asked for Money from same at Popeyes Drive through.
bottom line… Vallejo CA is a Shit Hole.
if in Any Drive Through restraunt in Vallejo… have Peppar Spray Handy and be aware…

Jack in the box has breakfast ALL day y’all, yes they do. I love that about them. That little egg sandwich has a nice little fried egg and the bun is so nice and fresh… mucho goooodo. Their shakes are pretty good too, nice and thick not too sweet, lots of whipped cream and CHERRY ON TOP!!!
The tacos are HOT and if you take the time to call in the survey on your receipt you will get two free tacos I think that’s a great deal.
The sandwiches are fantastic and service is great. Give them another try if you’ve been away and see let me know if you agree.

the lady who helped me name brandy was very efficient.
she made sure everything was correct on the screen and in my bag before leaving!
drive-​thru! thank you brandy!

you got some rude hungry people in line trying to cut you before you can reach the drive through mic at this location. The employee’s hear are nice but assertive. you can not blame them when you have homeless/​crazy people hanging out around here.
when you dine in, after you fill up your drink they turn off the soda machine. (assuming only because of the people surrounding the locations will come in & help themselves).