Lowe’s Home Improvement

My husband just bought a grill and pretty much had no idea which route to go. Phil gave us excellent customer service! He literally broke down the entire section and told him why he’d need any of the grills. My husband is super indecisive and Phil ended up leaving him to think about it and my husband decided on one on his own (lol we went home with the one I wanted! Happy wife, happy life ;)) once we purchased the grill Osbaldo was the one who helped us put the grill in the car. Thank you! It didn’t fit assembled so we had to get one in a box, which he still helped fit in the car for us.
…We bought a refrigerator a few months back and the service sucked. There’s wasn’t anyone in sight and the manager told us he was the only one on the floor at that time so we waited forever. So today’s service changed my mind and we walked away happy customers. Thank you!

Yes, the store is bright and nicely laid out. However, where are the employees? Every time I go there and need a sales associate, I need to run all over the store to find one available. Two nights ago my wife and I went to buy a shower stall, waited around for 30 minutes before someone could help us. Then we were told they didn’t have the shower pan in stock by Fairfield did. So we hightailed it to Fairfield. Turns out they didn’t have it either, so we went to Vacaville. Tonight the same thing happened and to top it off, they tell us the shower walls we needed to order will no longer be carried and restocked. This was after we were told to go to Fairfield to buy the base because the Vallejo store didn’t have it in stock. What the F%$%*K? I’m taking all my business to Home Depot for the rest of our remodel. Sorry Lowe’s. We tried to give you a chance but you failed.

Ariceli was wonderful in customer service. We had an issue with a patio table and she helped us for a long time till the issue was resolved.

Good prices on their chicken manure top soil. Employees are usually nice and helpful.

First thing I noticed about this Lowes is the beautiful view of the hill right across from it.
This lowes is clean, neat, and organized. Employees were nice and helpful. They also didn’t follow me around and kept asking if I need assistance.
I was more focused in the garden center. It was a lot bigger than some of the other lowes I have been to. It had a wide variety of plants and gardening materials.
Overall, my experience is was great!

Nice, clean store. Checkout was fast and easy. Located right off freeway so it is very convenient.

It is a shame America has come to this. Big box stores with no knowledgeable employees. Only reason I go here instead of homeless depot is Lowes is less crowded. They both carry the same Chinese made junk. Nothing there is made to last. They have a better selection of appliances than best buy. I have never seen more than one cashier working a register and one watching over the self serve registers. 2 self serve registers equals 6 people on unemployment!

I remodel mt home and as at any big box store some people know what they are talking about and many more don’t over all most people working there are helpful when you find one I shop at there Vacaville store

Ordered a 10×10′ pergola $ 588 full price over a month ago and received a phone call last week saying it still hasn’t arrived and the item is on back order but should be available in two weeks:. After two weeks, no phone call. I went to the store in person and asked someone in customer service what the status of the Item was. Still had not arrived and if I wanted to know more information to come back in the morning.
Apparently, if anyone wants service in any department they should come back in the morning when someone knowledgeable is available. After waiting for service for new window blinds, there was no one around to ask for a custom size. I was willing to buy today but I guess they didn’t need my patronage. Oh well. Too bad.
If no one is available after 5pm M-​F why even keep the store open after 6?

I came here because I had a coupon. Service is poor. I waited over 30 minutes after someone said they’d be back to help me. I normally don’t need help at stores like this, but the item I needed was a large box on a top shelf. When I found a second person to help after the first had disappeared, she said «you don’t need help buying those products.» Here I am, nearly an hour later standing here waiting next to some lady who’s talking to herself… Don’t come here if you need help. Also, the outdoor section is very sparse on plants, so I’d probably not recommend buying those here either.

Well, I’m sorry to say that after years of being a diehard Lowe’s fan, this relationship is over (and we spend LOTS there every year). Bought a $ 300 TroyBilt lawnmower. Second time we used it, it started sputtering. Used it a couple more times thinking this was surely a fluke… I mean, it’s a TROYBILT with a HONDA motor! But after the 4^th use, decided there was something seriously wrong. The problem is the Sta-​Bil that Lowe’s AND Troybilt insisted we add to the fuel.
Long story short, they would not return the mower or even exchange the mower since we were 2 weeks past the 30-​day return policy (it’s dry here in Texas, we’re only mowing every couple of weeks in June and July, so it took us several weeks to realize this problem was here to stay). In fact, they told us we would need to pay an additional $ 88.00 for the repair of the carburetor. Nope. I don’t think so.
We’re not new to the world of lawnmowers. Between my husband and I, over 60 years of experience with lawnmowers. Never used Sta-​Bil before, but following the instructions of the manufacturer AND the Lowe’s salesperson cost us big time. Never again. We were treated like criminals for refusing to pay for the repair on this new mower. We’re honest, hardworking people. Not looking for a handout or a freebie. Just to be treated fairly and with respect. Didn’t get that.
Lesson: If you ever buy an appliance or other outdoor equipment or make any large purchase from Lowe’s, trust your gut and return it to the store the SECOND you suspect something isn’t right, or you’ll end up eating it. We will be taking our business elsewhere.

These guys would not cut my journals in half! I’m a teacher in the district and they wouldn’t even try! Come on Lowes, think about the children!

Went to Lowes today to look at some patio furniture and buy some knee pads for when I kneel on asphalt for my photography. I sat in furniture for about 30 – 45 minutes while my mom looked. Neither one of us were asked if we needed help with anything or if we wanted to purchase anything. After that I was walking to the front of the store and asked an employee walking past where the knee pads where and was told hardware (could’ve been friendly and less why are you bothering me) so I walked over and didn’t see anything so left. Two sales y’all missed out on.

We recently bought an older home in Vallejo which needed significant renovation. We went to Lowes for appliances carpeting fixtures etc. Everyone was extremely pleasant and easy to work with and they were also able to help us navigate some potential hiccups that could’ve impacted our move-​in date. A few callouts to some special folks: Susan, One of the managers who helped us quite a bit; Irma and the staff in the custom order desk; the staff in flooring who were extremely helpful with communicating with the manufacturer; and the guys in appliances. Kudos to the staff in the Vallejo store!!!

I’m an active home improvement guy and own rental property so unfortunately I’m at big box home improvement stores very often. I probably shop these stores close to 70 times per year.
I like how clean and well organized this Lowes store is, but as usual it all comes down to the customer service. If you know exactly what you need, then it’s a great store, but if you have a question or need a bit of advice, GOOD LUCK.
The store never has enough attendants in it, especially any that seem to know very much about home improvement. Many of them greet you as though you are a burden and they would rather be doing something else. Some even practice avoidance by either ducking down an isle when they see a customer coming or they don’t acknowledge you as you politely wait for them to finish a phone call or attend another customer.
While I’m on the topic of waiting, I think we as customers can be better. We need to learn how to wait our turn. Far too often I see a second customer but in and interrupt a store attendant when they are in the middle of helping another customer. You might think your question is «quick» but it usually is not and it’s rude to both the first customer and to the attendant.
I honestly hope the Lowes company reads public comments and tries to implement corrective actions.
So, if you know what you want or really don’t need much advice then the prices here are pretty good. If you need a little advice and direction, then definitely avoid the busy hours of the store. Try early mornings. It’s usually easier to get an attendant to help you.
If you really need advice then go to a smaller store like Ace Hardware, Foster Lumber, Or Yards Bird. You will pay a little more but will save time and may save much more cost by avoiding a mistake in the first place. I once «saved» $ 50 by replacing a door, later to find out that door was not to code for the location I installed it. So I had to trash the first door and replace it, not to mention a waisted Sunday of my time.
Another piece of advice, if you have a relatively complicated project, consider hiring a good handyman. Someone with experience and good references can end up saving you loads of time and frustration.
Hope this review helps someone. Good luck.

My husband called just now to inquire about a sliding screen door. When he called the lady who answered the phone was quite short with him. He politely asked, «May I please speak to someone about a sliding screen door?» He didn’t even get a, «Yah just a sec, just a moment, or please hold» from the gal, just an instant click and hold music. Freaking rude.
He waited on hold for about 10 min with no one answering except for the gal in customer service who he kept getting re routed to, due to do one answering. (She was quite unpleasant as well each time she had to answer. No courtesy, and zero politeness.)
We had to ask for the manager due to the fact every employee refused to answer our call for 10 min. (not counting the ruse customer service girl)
I work a phone job doing customer service for a living, and I have little understanding or patience for someone who can’t act polite to someone being nothing but pleasant to them over the phone. Saying «Please Hold» is part of your customer service job when speaking on the phone. Maybe the employes need some retraining at this store.
I don’t care if you work retail and hate your job, your making a paycheck. Unlike a lot of people now a days. Act polite to the customers who ensure you still have a job. We can just as easily go to the Concord Lowes.

Don’t bother shopping here if you need help of any kind. Their customer service is terrible, the employees know nothing about their product, nor where anything is. Need PVC? I had 2 employees point me in the wrong direction, and then another tell me they didn’t have the diameter I needed, or so he thought. I found what I needed on my own after searching for quite a while. Even calling is a nightmare. Ask a question and get a brusque answer, not even bothering to be semi-​polite. The employee on the phone actually said, «Oh well» when they didn’t have another product I wanted in stock. (I bet they have it, but I’ll have to search on my own for it)
Just avoid this store if at all possible. Home depot is a lot better if you go during the week.

Horrible customer service! I will not spend another dollar here! I will go to the Home Depot or even the Fairfiled Lowes!
I was in desperate need of fridge and washing machine because both of my broke in the same week, so I went to Lowes. The purchasing part was easy. The idea of delivery even easier. The actual execution horrible!
Vallejo Lowes promised next day delivery, so I took the day off from work because we need a fridge ASAP. Lowes calls me the day of the delivery, and says we can’t deliver the fridge because there is damage to it, but the person who check it on it the day before said everything was fine, so I was kinda glad we didn’t get a damaged fridge, but I was hoping to get the washer at least because our laundry was backing up. The delivery person said so we want to deliver everything together on Monday, 3 days later.
I then asked if they could possibly get the fridge from another store because online the inventory stated other stores had the fridge in stock. The delivery person said he would ask his manager and call me back. One hour later no call. So I follow up and ask the status and another person said the person who helped me went to lunch and she would check on it and give me a call back. I asked when she would call me back and the service reps states within the hour. Again, 1 hour passes by no call. I call back and ask what’s going on. The lady states she will talk to her manager. I get a call back from the manager and since 2 hours has passed the delivery truck is out and there is nothing they can do about delivering any of my appliances. This is horrible customer service on so many levels. I understand being busy, but making no effort to correct your wrong is unacceptable. I returned everything and in principle went to Lowes in Fairfield.
I got the same items and delivered as promised. Fairfield Lowes even went out of their way to make sure of delivery because their third party delivery company could not do it another department manager got a flatbed truck and came out and delivered. That’s customer service!
Never again will I shop at Vallejo Lowes.

Saturday review!
The parking lot was empty, so of course the store itself would be just as empty.
Went here to purchase a door knob with a lock for my work.
We found the doors/​locks section easily VIA their signs above.
They had more than enough cashiers working, no waiting in line, actually I did self check-​out. Went smooth :)

An update review was called for since I had a totally different experience when ordering online. Other than online shopping with Lowe’s, I recommend this place. Just avoid doing an in store pick up.
On two occasions, my items were never ready at the customer service desk. I had to wait for someone to go and grab my items. This is ridiculous as to what is the point of making a pre-​order if it isn’t immediately ready? Isn’t this service made for convenience purposes? Seriously, I can walk the aisles and grab what I need and cut the waiting time by more than half.
The other thing I don’t understand is how the supervisor on duty has assigned an employee who could barely walk to fetch my order. To be honest, I really felt bad for her. She was in no condition to be walking in great distances. I felt so bad that I followed her to save her a trip back to the customer service desk. I’m sorry to say, but management there are clearly neglecting their overall service and their employees overall well being.