Mach 1 Motorsports

Great inventory of Bikes and equipment.
But I’ve been here (twice) looking to buy a motorcycle. No dealers around to help or willing to? The place was empty too… After 10 minutes of standing around I decided to leave. I guess business is that good that they don’t need the extra sale — congrats!
Good customer service is a must. At least for me — it indicates whether the company cares if I’m buying a quality product or not.
Bad service (IMO) is a company trying to get rid of mediocre products — or they simply don’t care to gain you as a client or not. You can decide if that matters. To me it does.

I called to ask about a KTM Super Adventure and was treated with such respect (wow!) that i bought one on the spot. James had such a Great attitude!(Great guy!) What’s up with the attitude you get from some shops (@ACE)? This shop is The place to buy. No games and a wonderful experience. The bike is a cut above the rest. I couldn’t be happier!

Needed a new tire, service was booked two weeks. We were traveling thru, the service guy Pete got us back on the road in an hour. These guys rock.

Don’t believe the negative reviews here…

I shopped around at 3 other shops to install tires, chain, sprockets and have my forks serviced (I bought all the parts elsewhere). Pete in service was great in working with my schedule and had my bike ready as promised! I will have my next engine serviced done by Mach 1 on my 1999 ZRX-​1100. Thanks again!

There isn’t a better place to buy a bike. I recently purchased a bike at CCPS and another at Mach 1 Both experiences were excellent. Mach 1 has better inventory and a much larger parts. You can’t go wrong with either, but I wouldn’t shop anywhere but Mach 1.

nice folks. but after about ²⁄₃ months with scooter at their shop for repairs.(again)
they found my rusty tank caused my Carb problems… Finally (after about $ 1000 in repair cost and 6 months in there shop in 2yrs)
it ran… again…well Not this week when i needed …(when my Car quit) it to due to dead battery… which i Bought from Them this week.
they specialze in Motorcross… anything Else… Good luck.
they are Only Yamaha dealer in town.(and my scooter is one) but said they dont want to see it again… and to buy a 10yr old or newer next time… too hard to find parts.
which I have done on EBAY… Not them.(thanks for the leg work folks)
basically i have More miles on the scooter in the Back of my truck to their Yamaha Shop then on the actuall Road… but not Their Fault. i bought a $ 700 CL scoot that has so far Cost me $ 2400 total…

Went in to check the place out. Nobody acknowledged me, nobody greeted me or asked me if I needed help. I felt like a ghost. So I left and went to Contra Costa Powersports who took care of me and sold me a bike. Until now Contra Costa Powersports knows me by name. Go there instead, they’re friendly!!!

Really bad service. I request for a quote for service and three days later I still don’t get a response or reply. I called several times during work hours and they still would not answer the phone, not even to acknowledge the call and at least say «please can you hold». If they at least would act in a professional manner and treat their customers with respect I would give them a pass… or a better ratings. Mach1 EPIC FAIL on customer service!

Took my bike in for valve inspection, had an appointment for Friday so i brought it in Thursday to cool the valves over night that’s when I was told it wouldn’t be looked at until the following Friday. Since I need it I will see if I can get somewhere else to do the valves because it sounds like they are ticking. It was kind of a bummer because I had someone take time off work to give me a ride.

These guys are nice enough and seem to run a professional shop but… I paid them to install a set of Gold Valve emulators in a NEW set of forks and after the first ride, there was oil dripping everywhere out of the forks. They either ruined the seals, or overfilled the shock oil, or whatever. When I called to tell them, they gave me the «uh, I don’t know man… could have been your fault. blah, blah». What?! They forks were NEW, and I brought it to you to avoid this! Now you give me a song and dance about it. They are a Race Tech shop and should be able to do this with their eyes closed. The shop is an hour away but, if they were down the street I wouldn’t go back there. They should have been embarrassed about the job, welcomed me back, and apologized up and down for the crap job and my inconvenience. No such luck. Typical know-​nothing, big ego shop… frustrating.

James Ainsthorpe, is the man. If the owner Jeff is not around, see James. He is very knowledgeable about dirt and street bikes, or bikes period. He’ll give you a great deal on what youre looking for. If it’s a Honda, Yamaha, Ducati, or KTM he’s got the best deals around. If youre a Jarhead, he’ll hook it up.

We just bought our 8^th dirt bike from Mach1. Jeff, Greg, and Lee are awesome! I would highly recommend this dealership. Their service is always top notch.

After seeing a Star stryker discounted to 8k, I knew it was either a scam or the deal of the century. Before calling, I expected either no quote over the phone or a grossly inflated price. The owner, Jeff, picked up the phone and gave me an impressive out the door quote in under a minute.
I came in after work that day and was warmly greeted and helped. No attempt at an upsale, no jacking around, no nickel and diming, none of the usual motorcycle dealer BS. Very refreshing. He worked with my bank and I rode away happily.
Know that if you come here you will receive the same treatment. If you are a beginner, they will not try and put you on a literbike. If you have experience, they will not treat you like a scrub. Absolute professionalism all around.
Additionally, they will not gouge you in the parts department, especially if you have purchased a bike from them. Every single part I ordered was offered at prices well below even the best online prices. I was absolutely surprised, in a good way.
Anyone within 200 miles would be well served to give these guys their business. I removed one star because at times they appear to be short staffed, undoubtedly due to how many pleased customers they have to help, and also because they are not open on Mondays.
Do not let this discourage you, I am a very demanding consumer (ask Jeff!) and that aside, you absolutely can’t go wrong here! Keep the rubber side down!

Stopped here for quick unexpected repair… These guys are SHARP and FRIENDLY. A definite recommendation for visitors (like us) and locals.
We were in and out in 30mins. .back on our trip thru Napa, Sonoma and San Francisco.
Thank you MACH 1!!!

I purchased my 2014 Honda CB500 °F from Jeff about 3 weeks ago. The process was flawless. He had all paperwork prepared and the bike was ready to go the second I arrived on the lot. Normally I don’t write Unilocal reviews, but Jeff did a couple of things that prompted me to do so…
1) He stayed 1.5 hours after closing so I could pick up my bike afterwork.
2) He gave me great discounts on protective gear.
3) He let me ride the bike of the lot, before my loan check from the USAA came in.
Overall, it’s been a great purchasing experience and now I own an awesome new motorcycle.

I buy most my KTM parts at Mach 1. Lee is a wealth of information and he either has the parts in stock or gets them in a few days. Thanks, guys — you make my journey across 37 a treat.

Mach one is awesome ! That’s why I’ve been buying motorcycles, gear and add on’s for the last 20 years from jeff. Top quality service with top quality products. Don’t listen a guy who rides a scooter ! Haha

My husband and I have brought our bikes here for some work twice now. Greg helped us both times. Our most recent experience started off a bit stressful but Greg worked with us and we got what we needed done in time for our new years dirt bike/​camping trip. He is honest and nice. I would send any of my friends here knowing that they would receive great work without the risk of being ripped off.
Thank you Greg, and thank you Mach 1! You have turned us into loyal customers for life :)

This place is pretty good and the service department is AWSOME they have some good mechanics working there «dan» is the man…
Salesmen Jeff is also good and pleasant to do buissness with although he could use some help, sometimes i go in there and hes too busy to talk to me which isnt his fault…
Prices are REALLY good probably some of the best ive seen around this area especialy if your buying the bike outright with no finacing then i check this place out … Now if your looking for a loan i had better luck other places getting a better rate…
Pretty much the only reason i give 4 stars instead of 5 stars is the parts department i dont really like them they sometimes leave me on hold and forget that im even there and then when i call back they act like «what do you want attitude»…
All in all this is a really good place and ill diff. be back soon,… thanks Mach1!!!