Certainteed

We had Certain Teed shingles put on our roof by one of their «certified» roofing companies. As soon as the first rainfall, we started to have leaks in our ceiling. we had no leaks with our old roof but living in Florida we decided to replace our roof since it was getting old. In all we had 9 separate leaks in totally different areas of our 2000 square foot house. Each time the roofer repaired it they had a different reason for the problem. Certain Teed just sent us a claim form after phone calls and emails. After a great deal of work, had to send shingles, photos, emails, building permits. etc. We sent the large package off to them. After all the grief and aggravation and let’s face it there was something wrong with the shingles and the application, Certain Teed sent us a lovely form letter stating there was no problem BUT what really got me was that they didn’t even have the courtesy to sign it, just left the signature line blank. We had to jump through hoops to send them all this crap and they could not even send us a rejection letter they took two seconds to sign. DO Not USE Certain Teed shingles. THEY LEAK as no one cares.

Warning, do not purchase products from this company! I have Shingles that were installed a little over 8 years ago on my roof. They are completely falling apart. despite 40 homes in my neighborhood with the same roof falling apart they will not cover our roof under warranty because they say its 1 year out of warranty. They were suppose to be 30 year shingles! The shingles are literally washing down my gutters. Instead of replacing the roof like they should they offered me a slap in the face with $ 350 towards the purchase of a new roof. The customer service is horrible, sometimes not responding for weeks on end. Do your research online and you will see massive recalls and class action lawsuits against this company for a reason. I will be telling everyone I know about the lack of help and poor product from this company. Also have hired a lawyer in an attempt to get my roof taken care of. I doubt Certainteed will even read this review as they could care less about customer service.

This is a behemoth of a company and couldn’t care less about customers or customer service. We’ve tried to contact them on two separate occasions over the past year about products for a ceiling project and a siding project.
We first tried to call their customer service number to get assistance with their absolutely worthless website. Their unruly and disorganized website is nothing more than a picture book of what they sell. If you try to glean information from their website, you will get no where. It just shows a basic picture and what its basic application is. If you are looking for detailed product information or specs, you will not find it anywhere on their website. We called their customer service number and posed our questions about the products we were interested in and the CS rep herself was worthless — not able to answer anything. She suggested that we speak with the sales rep that services our area. So she gets ready to transfer us and I ask for the sales rep’s direct number in case we get disconnected, so we can just dial it ourselves, she refused to give it to us and says that she can’t. Already we knew there was something hokey about this company. Anyway, we get transferred to the same sales rep on both occasions, leave a message and never ever hear from him about their ceiling or siding products — and these projects were a good 6 months apart from each other. We called the corporate number explaining that we never heard back from the sales rep and all they could do was put us into his voicemail again to leave another message. We never heard back from him after leaving the subsequent voicemails either.
Stay clear of this company and their products — which clutter the aisles at both Home Depot and Lowes!

My only experience, as of this writing, with CertainTeed is that the shingles that were originally on my house (built in 1996) were from them.
When I noticed a lot of granules at the bottom of my down spouts last fall (2005), I happened to examine the roof and saw a LOT of curling and decaying shingles. I contacted the Realtor who sold us the house, the (retired) builder, the local lumber yard, and friends and family to find out what shingles I had and what I could do about it. My insurance man said that unless I could tie the shingle’s condition to a hail storm or something, they really couldn’t do anything. I found out that the shingles were CertainTeed and proceed to search their web site for warranty information. This wasn’t the easiest link to find on their web site.
So, after getting the Certificate of Occupancy from the city and packaging up 2 sample shingles to ship to CertainTeed for them to test, I waited about 2 weeks and got the letter that they would give about $ 500 towards the replacement shingles. Installation was not covered. I am also keeping an eye on the Class Action Lawsuit that is pending as well before I sign any papers from CertainTeed.