Lane Bryant

Proud cardholder. Huge fitting rooms… wow. Monica went above and beyond to assist me with my purchase. I think there needs to be a better way to find out which other locations carry an item. It’s absolutely crazy to have the sales associate call around rather than type a few keys into the computer to check the inventory of nearby locations. I felt so sorry for being such a bother, but she didn’t seem to mind and I appreciated her professionalism. Kudos!

The Manager saved this review because otherwise I would have had nothing nice to say. Why must the cashier be so nasty? She clearly looked annoyed to be working this evening. After leaving the store I realized I was overcharged for a bra. Went back to have it corrected and I got the same cashier with the ‘tude. I’ve seen mannequins with more personality…
She explained the bra was marked incorrectly but would speak to the Manager to see what she would do. They gave me the bra for the sale price but didn’t take the additional 40% off. The signs all over the store say everything is 40% off. Everything. She even had the nerve to take back my $ 25 reward dollars because my purchases were no longer all on one receipt even though the total for all my purchases came to $ 50 and the return and re-​purchase was THEIR mistake. Asked if she could either attach all the receipts or just re-​ring everything and she said no. By then I was too annoyed to argue with her or go back to the friendly and helpful manager. I’ve since been back and haven’t seen her so I hope they either let her go or sent her to a customer service class…