Lucille Roberts – Valley Stream

Susan and the staff in Valley Stream are so friendly, supportive and encouraging I look foward to my workout

The ladies that work at the front desk are very welcoming let me point that out. As for two older ladies who conducts personal trainer sessions, they are beyond rude and have no idea how to speak to customers. This is the 10^th account, where there have just been so unprofessional in the way they advice customer that they need a to use the back space to conduct there training classes. We all pay a membership to use this facility. I don’t understand why they have to speak to people so rude.

I visited this Lucille Roberts location for the first time and realized immediately that all lucille locations are not all created equally.
This was my first time visiting a Lucille Roberts outside the five boroughs of NYC. This location was one of the smallest that I have ever seen. Because of the small space the available equipment is definitely limited. I did not like the locker room area at all. The entrance to this area had no door on one side — only a curtain that no one closes. The side that has a door reveals too much of the room of the door is open unfortunately. Therefore, while changing you could unknowingly flash the entire gym and parking lot! The classes are very military style and not much fun at all.
The staff that I encountered was just ok in my opinion because they weren’t always helpful.

Ive been a member here probably 3 – 4 times in the last 6 years… I just recently signed up again and saw they redid everything. Its great! I just wish they would get a squat machine ! And would bring back the old ab crunch machine! They have enough room for it!
Have to go back and take a star away, considering most of their new machines feel big and uncomfortable for women under 5’4. Only gym where u pay 25 a month for limited machines. $ 40 every couple of months for maintenances. Aka rip off. They dont even have wifi!!!
How hot does it have to be before they turn the ac on, is what id like to know!

Been coming here since my highschool days! The gym has undergone some recent changes by renovating the class floors, adding new equipment and fun classes. Being a lover of all things dance, the Dance it off class with Shawn (sp?) is amazing! Sometimes the zumba or other dance classes are geared towards beginners and don’t provide as much intensity. However her classes are so angry driven, perfect for experienced dancers and fun for beginners. I refuse to miss a class and probably get the best workouts from her. It’s a hiphop-​pop-​african driven fusion that keeps it constantly fun to endure. Definitely recommend taking her class and coming here for it!

Never coming back here again with their hidden fees, I cancelled my membership 6 months ago and they still charged me for my membership ! Horrible service and gym

This gym is the closest one to my house that’s why I chose it. My schedule is very flexible however i cant work out when i want, this gym is extremely over crowded. You have to wait on machines and sign in for them. Its way too small. It seems like the whole town of valley stream attends this gym… It would be great if it were larger and had more machines.

They take away your RIGHT to CHOOSE with all their hidden fees!!! Not the trainers but the Lucille Roberts company itself. I don’t know how you’ve survived this long as a bandit.
Don’t believe me? Google this Lucille Roberts and read the thousands of reviews about the same things I experienced with this company. Don’t be quick to commit! Here!!!
AFTER 15 DAYS
THE END!
29/​April/​2015

The employees and the members are such high energy happy people so the atmosphere is great in here, only thing gets a little crowded sometimes. Classes are great though, Take all of Theresa’s classes!

Love this place… Audrey & Emerald are the best Zumba instructors they make the class so fun and you really bust a sweat… This is the first Gym I’ve been to where it always makes me want to come back. The classes are fun and the trainers are always so helpful. The environment is always clean and the desk staff are always friendly they greet you when you come in and wish you well when your on ur way. The Gym has gone thru some renovations in the last few months they added several new machines to give you more variety. The gym is a good size I just think it could be bigger and for it to be a gym for women I wish they had a Stair-​master machine women need that!

Love it here. When you go in you’ll probably see susie (think thats her name), she’s soo nice. Always happy and cheery. Seems like everyone loves her. It is a bit tight for machines during peak hours but you can always eventually find something.
Def try to take a cindy class she will kick your ass. Christine and Theresa are both great. I love the dance it off classes.
They’ve just got these new machines they keep raving about. going to try it out.
FREE PARKING! this is huge.

I love this gym, the location and staff! However, they need stronger personal trainers and class instructors. I used to attend this gym at least 4 times a week and when most of their best instructors left it shattered my drive to go there. My membership is still effective but I do not attended because I don’t feel some of the instructors are suited for the classes they teach. Let Zumba instructors teach Zumba and not toning classes because it turns into Zumba class eventually.
Please for 2015 hire one or two new powerful instructors so I can return and fall in love with Valley Stream again.

I used to workout at this gym everyday when I had a flexible work schedule and mainly took fitness classes and noticed a change in my body. However when I changed jobs I couldn’t attend the classes and this is where everything went down hill.
CONS-​This gym has way too many members for the size during the peak hours. You have to sign up for treadmills and ellipticals. The best time to workout during the weekday is 12 – 3 and good luck finding a treadmill before or after that.
Too many Zumba classes and not enough class options (3 Zumba classes on Saturdays is a bit much). When there’s a class in the main room your forced to use small work out sections and old workout equipment.
Gym hours don’t offer enough flexible options for those who work early and get off late especially on weekends (close at 1pm?!).
PROS–
The monthly fees are affordable ($ 11 month and no contract)
Large parking lot always found a spot
Friendly staff and trainers
Clean facility

Took a yoga class and the teacher was very accommodating for starters, she also went around the room at various points. The room was incredibly dirty however, they need to clean it more often, especially since they have so many people coming in for different classes. Also the whole machine room is incredibly small. There are about 10 ellipticals, 10 treadmills and 10 cycles, I’ve been coming around 2 pm so have been able to grab a cardio machine, the other day i came in around 8 and the place was packed, there were absolutely no machines available and there was no room anywhere to even stand. They need to expand the area and add more machines. Thinking of cancelling soon.

I grew accustomed to my Rockville Centre Lucille Roberts, so when I returned back after a month long stint, I was disappointed my Zumba classes were moved to a later time. It would be very convenient, if I didn’t have a summer TV schedule to go by. I need to be home by 8:00 in order to watch my shows (seems I am the only one in the universe that doesn’t have a DVR.)
Anyway, since I have the gold card membership, I am able to go to any Lucille Roberts I am near. I find this really cool because I just found out there are two near my work. I will be utilizing those if need be.
Anyway, two weeks ago, I was itching to get back into the swing of things and went to workout at Valley Stream. I was surprised because I found a parking spot very easily. Since the lot is shared with a huge King Kullen, and other popular stores, this surprised me.
I walked in and was greeted by a very friendly, smiling staff. I noticed upon first glance, the floor plan of this gym out-​shined RVC. The exercise equipment isn’t on top of each other but rather, in long rows. This makes it easy to walk around. There are also many more machines. The strength training equipment is the usual circuit style.
The exercise studio where the classes take place, seemed enormous compared to what I was used to. When I took the class, people weren’t fighting for equipment, or on top of each other. You could actually do the full exercise without the fear of kicking someone in the teeth. The locker banks are right in the exercise studio which I like because I can keep an eye on my belongings while I am working out.
The restrooms aren’t cramped located off the studio, so if you need to make a b-​line to the potty, you aren’t knocking over your fellow exercisers. Cool little waiting area too.
One thing that bugged me was late «students.» I always thought Lucille’s held a
«tardy free policy» — no stragglers. Here, ladies are coming into the class 15 minutes late, and of course go to the back of the room where I happen to be.
I love the two classes I have taken so far. I haven’t taken advantage of the equipment but hope to soon.
I did encounter an atrocious driver this evening trying to get out of the parking lot. Many curses were uttered, LOUDLY, but it did not sour my gym experience. I will be back tomorrow!

The staff is very friendly and the gym clean. It is the smallest Lucille Roberts I have ever been to and the most overcrowded during peak hours. The classes are way too large which shouldn’t matter, but it is nice to be able to see the instructor without squinting. The changing area is horribly cramped. Overall, it is too small for my taste and I try to go during the non peak hours of 11 – 4. You get what you pay for: small, overcrowded and no frills.

Been a member of various gyms most of my life but always wound up quitting for various reasons such as filthy, rudeness, cancelled classes and for the most part hated the «meat market» muscle head attitude. I joined Lucille’s 3 years ago and can finally work out in a clean, friendly environment. (not to mention very affordable) I love the classes and it’s nice to get a smile when I check in and out (even signed up my daughters who love it… same ones I couldn’t get to even take a walk!) This gym should never see a bad review!

Here are my reasons for 3 stars
Positives
1) The staff was friendly
2) There are no rogue teenagers wandering around and taking up machines.
Negatives
1) The hours are just not for me. I’m a grad student with a busy day. A gym that closes at 9 on the weekdays and 2 on the weekends is NOT for me.
2) I recently cancelled my membership. Though I only clicked the submit button once, I was charged twice.
3) When trying to call customer service, I would rarely get anyone. It was like Christmas when someone actually answered.
4)The weights only go up to 12 pounds. That’s just not enough for me. It’s offensive to hear a gym say that they have low weights to «cater to women’s needs.» It sounds like women are very weak fragile things.
On to a new gym, I suppose.