Sears Auto Center

Horrible service. Waited in line for twenty five minutes to speak to service representative. One person in front of me. Purchased two new Michelin tires. Cashier included unnecessary items on invoice, without explanation, in an effort to increase bill. Was told approximate one hour wait. Arrived 3:45 pm. Car was still in parking lot at 6:00 pm. Was told by employee at approximately 6:15 pm, after waiting for 2 ½ hours, that I could obtain more prompt service if I agreed to include unnecessary item on bill. Spoke to female customer who was having one tire replaced. She was waiting from 3:00 pm. Spoke to another customer, waiting from 1:30 pm for a belt change. At 6:30 pm I decided to cancel my purchase and left the store. Store lost approximately $ 470 in business, without emotion, or concern. No employee or manager made an effort to keep customers advised of delays, or, apologize for delay. Customers appear to be invisible to staff. I decided to purchase tires at Costco in Westbury. Excellent service at Costco, and, less expensive than Sears. I would terminate staff at this tire center, including manager. Stay away.

Terrible customer service and service overall. Purchased tires here then 5 days later one popped. I drove my car to the auto center expecting to receive a new tire no problem since I had been there only 5 days ago. Instead I was told I had to pay $ 93 for a new tire. I wasn’t offered a discount of any sort and the manager was not accommodating. I would never come back here & advise anyone looking for tires to go else where. Ended up going to Pepboys got a new tire and way better service.

Terrible service. 2 hours and counting for the techs to patch my tire. Slow front desk and poor attitude from supervisor. With 3 cars in front of me when I dropped off my car at 9:30 I still don’t understand why it takes almost 3 hours to check a car tire and patch the tire. The technician called me around 11:00 and said he’s patching the tire it’s almost 12 and I’m still waiting. Terrible service. Sears auto center use to be my go to tire shop but I would have had way better service anywhere else.

I made a 9am appointment for a simple oil change, and 2 hours later my car hasn’t been taken care of. It will take them another hour to get it done, so in total they’ll take 3 hours for a job that usually takes 20 minutes at any mech shop. I asked what was the point of making an appointment and the manager told me there was none with a condescending tone. Besides of being an overpriced place to get anything done takes way too long. The only reason I came here was because I got a $ 15 coupon, but surely this will be my last. You’ve been warned, avoid this place like the plague!!!

THE WORST PLACE EVER!!! The only good thing that they are good for is their batteries, other than that NEVER COME TO GET REPAIRS HERE! We bought the car the first time to get a new battery. We got a new battery and then they said they will flush the radiator and put new fluid. So after that was done, just a week in and the car starts to overheat. So we bought the car back a 2^nd time to justify the problem. They discovered the radiator had a leak and they were going to change it. We spent literally the whole day here from 8am-5:30pm just to get this fixed. Then we go home and 3 days later, the car is STILL OVERHEATING!!! So once again we bought the car back a 3RD TIME and spent once again the whole day, 8am-5:30pm for them to discover that the tubing was not on correctly. That was just last week, we are here AGAIN for what? The FOURTH TIME! with the radiator STILL OVERHEATING!!! So as we (my mother and I) are waiting to get in, the associate, GUY is opening the door and I’m holding the door for him to unlatch the other door and he has an nasty attitude. It doesn’t end there, we are now waiting first in line and he’s picking and choosing individuals within that line and we eventually got upset. We ask if we will be next and he gives us a nasty reply. This associate, GUY has no customer service skills nor any communication skills. We finally get helped by Allan and we are explaining what is wrong with the car in an upset tone because this is ridiculous and he’s saying he can’t help us if we can’t calm down and we will have to wait for management to come to deal with us. He, as well has no customer service skills. So now we are sitting, playing the waiting game for which may be all day. IF YOU WANT GOOD CUSTOMER SERVICE AND PEOPLE, WHO WILL TAKE CARE OF YOUR CAR PROPERLY AND GET IT RIGHT THE FIRST TIME, I WARN YOU DO NOT BRING YOUR CAR HERE!!! SAVE YOURSELF THE TRIP AND GO SOMEWHERE ELSE.

WARNING! Do not take your car to this sears at the Greenacres mall. They do horrible work. I took my car to get brake pads replaced and had to go back because the next morning I had the break fluid spill on my driveway. I went back they told me that it had to do with my break hose and the caliber. A couple of days later my breaks started to act up again so I took my car to the dealer ship. They told me that, where did I go to get my break fix everything that was done made the issue worse. I had after market parts put in and more damage was done to the car. I called sears and spoke to the manger there he was not understanding at all and didn’t care of the severe nice of the situation. I could’ve got in a accident with my family over that weekend. I caution you not to get anything taking care of their!
They will damage your car even worse!

the return policy is the worst exchanging policy is the worst management is horrible I advise stay away when you deal with people like that you don’t feel bad when they go out of business

Everytime I go to Sears Auto in Valleystream theres a problem with the service. The tire pressure in my vhicle is always too high, and I always have to wait for hours just to get my tires checked, the manager always plays dumb when I comeback asking why my tire pressure is soo high. Another incident was false imformation I wanted to know why the tire pressure light came on the day after I got my car serviced. The manager told me my sensors were bad, which was false he just couldnt find the reset button in my car. One time I waited for 4 hours only to find out that my car was just sitting thier and was never even looked at soo I just left with no service done on my vehicle.

It should not take 4 hours to change a tire. Compound that with poor communication and explanations, and this is probably the worse auto center experience in my short life. I arrived way to early in the morning for such a long wait to be expected.
No apologies or excuses were offered (not that they would have been accepted), and they have lost a customer because of it.

Service for tires was pretty good. Nothing was impressive or unimpressive so just 3 stars for this place.