Sprint Store

This place sucks balls enough said.
I’d prefer to drive to Manhattan or deeper in Longisland to Roosevelt field rather than come here, they truly truly truly suck here.

Came to the AT&T store in the Green Acres Mall it was the worst experience I ever had came in on a Friday night around 8 o’clock and they kept me there open to closing just for a screensaver for my phone if you need something for your phone and it has to do with AT&T store don’t come to the Green Acres store you will be sorry

Very confusing system. Worked with the supervisor who didn’t explain anything. Took my current phone and passed it off to at least several other associates without explanation. In fear that they were erasing the phone I became irritated and yelled (not my finest moment) but did finally get answers to what was happening. Manik was still not explaining things well but I calmed down. He understood after that I just needed to be informed with the situation and worked with me to keep me in the loop. Was fairly mocking and judgmental (I had a fussy toddler with me) so no one was happy in the situation). Turned a took for the worst again when he opened the phone skipped the entire intro just to show me my phone number as if I didn’t have an iPhone in my hand?! Took the joy of having a new phone right out of it! Taking the 15 extra minute drive to Garden City from now on.

These people are thieves! My in-​laws who are not technologically savvy came here to get 2 new iPhones (upgrading from flip phones). I told them to get iphone 5’s since they were free to upgrade to. I also said to buy some cheap cases and that was all that they needed.
When my in-​laws went in they said that they wanted iPhone 5’s and the most basic cheap cases.
The sales manager up sold them 2 iphone 6’s (more $). He sold them a Bluetooth headset ($ 100). They were told that they needed it. He made them get a tablet that they didn’t want. The tablet wound up costing $ 23 a month! And my favorite part, 2 lifeproof cases for $ 80 each. The store had a ton of $ 30 cases on hand. All of these items were rolled into the monthy payment, my in-​laws didn’t get an itemized breakdown on the price of anything until they got the sales receipt. All that they had to pay out of pocket was some of the tax– $ 30.
The manager really saw my in-​laws coming and up sold them on everything, making a ton of commission for himself. Taking advantage of old people. Shame on you! SHAME!!!

This VS Location rocks!!!
They actually want to help you.. and do!!!
My phone broke… I went to store & we realized my phone was damaged & wouldn’t charge. The REP has a wonderful solution… bring her all my extra batteries& go shopping for an hour & she would quick charge all my batteriesc while i shopped. This got me thru the weekend until my new phone arrived!
The rep also GAVE me her tool to open my Otter Box.
I was treated like a friend.
I’ve never been treated this way at the Merchants Concourse (Garden City/​westbury NY) Sprint.!!

LET ME START BY SAYING THIS … THIS IS A HORRIBLE STORE! THEY DON’T CARE ABOUT ANYONE WHO IS COMING IN AT ALL.
Yesterday I called this sprint store to see if they had the galaxy note edge in stock. It is a limited phone and sprint was the ONLY company that didn’t have a release date, just speculations on when it would possibly arrive. Anywho, the guy on the phone said yes we do have a few in stock. I asked if I could reserve it and he mentioned that nobody was busting through the door to get them. Cool! I drive all the way there and I ask the lady at the podium if i can upgrade my phone with the note edge. She says «oh I’m not sure if we have anymore, let me check». Instantly I’m annoyed because just spoke with someone. She looks around for approximately 10 min and sends us (hubbs and i) to the counter.
When we get to the freaking counter the guy is confused — we can’t upgrade. EXCUSE ME?! Sprint sent me a email that i can. Once that was figured out he says «what phone would you like to upgrade with?». We say the note edge of course and now he goes to look for it for another 10 min! He comes back and says we don’t have any. I mention that the lady in the front said you have 2 of them. He talks to the supervisor and then says they were pre ordered. The only way you can buy them is if you purchase this $ 150 speaker for each phone. WHAT?! THAT’S AN EXTRA $ 300 PLUS WHATEVER WE PUT DOWN ON THE PHONE! FIRST HOW ARE YOU SELLING SOMEONE’S PRE ORDERED PHONE — YOU CANT DO THAT. THEN NOW I HAVE TO BUY THIS OBNOXIOUS SPEAKER TO GO WITH IT! OH HECK NAW! THEY DID THIS SO THEY CAN UP SALE AND MAKE MORE MONEY. SMH. I AM REPORTING THIS STORE TO SPRINT AND I WOULD NOT RECOMMEND GOING THERE FOR ANYTHING! GO TO THE ROOSEVELT FIELD STORE!
IF I COULD GIVE THEM 0 STARS I WOULD!
STAY AWAY

So it was friday after work, and was I in desperate need of a phone. The night before, my friend Shannon helped me purchase the iphone 5s online.
Excited we rushed to the green acres mall, where I was greeted by the Lovely Erica. She quickly processed my paper work and offered ever deal and promotion they had for the day. Lol
After, hearing about the new iphone 6, I opted to change and get the latest phone. After she rang it up it was not in the budget. My very limited budget .
Anyway, she had to cancel the transaction for the 6 and redo tne transaction for the 5… Oooops i totally forgot to mention that im probably one of the most indecisive customers ever!!!
By this time, my friend Shannon left me high and dry while i sat there thinking about what else i could get. With all the new changes her fellow friend, and colleague, Yoneli, came over as they restarted the transaction so I wouldn’t be charged twice!
Thank God, bc who was trying to pay another $ 120.00 … Not me!!! Finally, wrapping up. The computer crashes an hour and half in!!!
Boy frustration was at an all time high!!! But she didnt give up or change her pleasant demeanor.
Calling for assistance, Luis helped me get a better deal including an ipad mini!!! We hopped on a new computer while three reps, Erica, Felicia, and Luis stood by doing their best absolutely best redoing the process! Before you knew it, i had my new iphone 5s and receipt for mini ipad.
So grateful to the Sprint team at Green Acres Mall for being extremely patient, kind, and friendly. Thanks for your help and making my experience positive and memorable.
Oh and to my friend Shannon for staying in the mall… Love you!

I really, really, really dislike going to Sprint… especially this location. You stand at this podium thing, and then you wait around to be seen by a staff that doesn’t seem to mind that you’re waiting. I have shown up, second in line, and still had to wait for service. (When I was there, the staff was going through this routine of «checking in» on their computers. Shouldn’t this be done BEFORE customers enter the store?)
Also, watch and listen carefully. Not everyone is equally knowledgable on staff. Get the wrong associate, and your wait is even longer. I was ushered over to one staff member who knew less than I did. At one point, I’d had enough, and requested a different associate. They knew, and didn’t hesitate to fill my request for someone else.
Help me. I’m locked into a 2 year contract with a HOTSPOT thingy that isn’t all that hot. Sometimes I can access the net, and sometimes I can’t.

If I can give this location 0 stars, I will. I’m currently on the line filing a complaint against this store. When the sales associate Yennifer informed me that she would waive my activation fees for not explaining properly the buy back policy, leaving me dissatisfied, I thought ok this sprint is awesome. She told me to call her back in 14 days to make sure it goes through. After the 14 days were up and I was obligated to my contract, I was told that they couldn’t waive the fee. (WTF??) Now who the hell gave the manager his position? The manager is so unprofessional that he didn’t even come out to try and fix the problem.
I’ve been back and forth here with my husband and we live in Brooklyn. Not only are you wasting our gas, they are also wasting our time and taking our money. I was given so many sales pitch at once by Yennifer that I didn’t have time to look into things. I started by going to purchase an iPhone 4S for my daughter and add her to my fiancé line, and of course to meet a «Sales quota» Yennifer comes over with many «Special offers». To make this Long story short she informed me, that if I switch over my unlocked iPhone 5 for AT&T and bring my number over I will receive 100 $ off and a newer iPhone 5 by sprint. What she didn’t tell me is that they will get rid of my phone in LESS than 24 hours without me having a way to retrieve it. Now I have a crappy sprint iPhone 5 that will not unlock and I’m stuck in my fiancés contract along with my daughter. She promised to waive the activation fee which never happened. I couldn’t be more infuriated. I’m a first time customer and also a blogger on Wordpress. I feel so sorry for this store because I am going all the way to the extreme over this. Our bill should not be close to $ 500. This is outrageous! Although the government has shut down, I am going beyond measures to make sure I am HEARD!!!

This Sprint is ok… sometimes I come here to pay a bill… or check out some new phones…

This is my least favorite Sprint location and I’ve been to a LOT of Sprint locations.
They don’t do anything they should. The smaller stores try a lot harder to help the customer. This one pretty much tells me to call insurance or call customer service every time I come in here. Like really. what is the point of being the «important» store if you don’t do anything for the customers here?!
I hate coming here. You walk up and they have you standing on this silly line at this stupid podium like the President of Sprint is coming to give some speech. Then you explain to the clown at the podium what the issue is and THEN they take your name and have you sitting for at least half hour. It’s such a pointless system. If you’re not going to help me at the podium, you might as well eliminate that whole thing and let us just walk in and wait on line to be helped. DUH!
Anyways, they are some gems in here. Not that this kid helped me and mother all that much but he was a smooth character and I love encountering entertaining workers when I come in to annoying stores. He didn’t help much but he did provide some comedic relief. That was appreciated.
My two suggestions is that they get rid of that podium AND be honest with the customer. If you can’t help us just tell us that at the podium. Don’t have me wait 40 minutes and THEN tell me to call sprint. That’s just silly.
**They also have a lack of communication with the sprint customer service folks. They send us to the store. The stores tells us to call. A lot of BS if you ask me. but no body asked me.