TD Bank

This actually is about The Rockville Centre one but could not find them on Unilocal.My home branch in Manhattan is great. If my home branch was like this I would close my account.90% of the Rockville Centre staff is inadequate to handle simple transactions and inquiries. Not all but most.

By far the slowest service unless your using the ATM everything else takes 30 minutes or longer super annoying

Their coin machine never works every time I go there is something wrong with it for whatever reason

Absolute worst bank I have ever been to. I had an account with TD for a bit and closed it because of the constant difficulty.
— My biggest issue was that workers aren’t properly trained. I’ve been given wrong information about TD’s policies and my own account several times and always had to call their 800-​number to have it straightened out.
— With untrained workers comes HORRIBLE customer service. They are extremely rude and tend to dilly dally. There is no sense of urgency.
— And of course ALWAYS a long line whether you’re waiting to speak to a banker, the teller, or the ATM
— Penny arcade is either out of order or too full to operate properly
— There is also no regard for rules or driving etiquette in the parking lot which creates yet another disaster. I used to park on the street (metered parking) just to avoid it.
Overall there is a serious lack of professionalism here.
Honestly, there is really nothing I did like about TD or this branch. As a public service announcement, go somewhere else or switch to a different bank!

Why is the «penny arcade» machine @this branch almost NEVER in working order?!? It’s either that, or the employees don’t pay attention to how FULL the machine is getting ’till it’s too late, causing a huge backup.

Horrible customer service, slow as hell and just plain rude. I am not sure how corporate has not stepped in yet but they should.
Oh and the atm never works after business hours. If your about to get hit with an overdraft fee… OH WELL!
When you call the 1800 number the branch denies that their atm was not working

Always slow service and the people are a little Ghetto. Some have tattoos and piercings. It’s not very professional looking. At least ask them to cover it up or take it out when you are at work. This location should have a good image, but it doesnt. Maybe it needs to be looked at by the Corporate area of management. With the exception of some employees, they should reevaluate this location.

This is the worst location of the TD banks! Avoid it! I usually go 2 towns over to Rockville Centre just to avoid going to this one, but today I had no choice.
Again, they didn’t disappoint. Nasty workers no parking and it took me 40 minutes to cash a check. That’s all I was doing! Stay away!

They do not even deserve the one star I’m forced to give. This isn’t a bank. It’s a prison for money. The tellers (correction officers) suck and have nasty attitudes. The wait is disgusting and I’m a pretty patient person. My debit card had been deactivated without my knowledge for an incredibly stupid reason. I went and waited for an hour to get a new card and when I went to use it immediately after it being issued it didn’t even work! I about faced back to the representative and he told me that I had to come back the following day because whatever department was closed. I am beyond livid. No one ever has answers for anything and it seems like they’re all winging it. Take your money and run!

If I could I wouldn’t even give this td bank any stars. This is the worst td bank I have ever been too. It has the most terrible customer service and the ATM is always broken ! The people that work in the drive thru are so rude too ! Drive a little longer to another td bank but it will be worth it ;)!

This place has the worst customer service and they always have a line! The service is always slow! There is 3 tellers not serving customers and there is a line! I just understand why people come to work only not to work !!
This bank annoys me and others standing online complaining!!! Three tellers standing behind the counter doing God knows what! They have to better in providing the most convenient help possible!!!

Ok everyone… all together now …” dammit, the ATM isn’t working AGAIN!
I can’t even count the times I needed to use the ATM especially when the bank is closed and the ATM is not working. They only have one ATM, so if there is a line you just have to wait. Even when the bank is open, the ATM could still be out of order and they don’t bother putting a out of order sign on it.
They just recently put in a new ATM, which is great, now we have one new ATM that is constantly out of order.
When using the bank tellers, they are professional and friendly… but I can’t get over the ATM problem

I opened a checking account at the newly fresh and crisp Commerce Bank (TD) in 2007-​ish, when the bank started. I did very little banking, mostly took advantage of the «Penny Arcade» because I just moved into my own apartment. TD (then Commerce,) had a free machine you could bring your loose change to, and get the cash back. AWESOME! Coinstar, eat your service fee! I used this account as my own «savings account» for extras like, birthday and Christmas cash…
Since early 2008, I have moved three times. My TD checkbook was stowed away neatly in a box and I kind of forgot I even had it! Now that I have a more established home, I decided to dig through those boxes, and I came across my dusty old Commerce checkbook! (hmm are these puppies now worth something?! I kid. I kid.)
I ventured to the local TD Bank in Valley Stream this evening to see the forgotten jackpot that has been stewing for the last few years.
I entered the bank and was already waiting on a line. Ah, place hasn’t changed. Even smelled the same. Like old, dollar bills. Brought me back…
I stood on line to speak to one of the bankers? Is that their title? Pardon me if I am mistaken. I waited a good 25 minutes just to be seated. I did take full advantage of the free pens and lollipops in my waiting time.
When I was finally seated, the poor banker was being blinded by the setting sun. Who set this place up! I was squinting too because the sun was glaring in my eyes as well. Did they do this on purpose? Distractions in a bank are never cool. Anyway, my banker, Nicole was extremely helpful, courteous and helped me with exactly what I was there for, through her sun strained eyes. I really was happy with her service and disposition. I left the bank with a brand new ATM card printed on the spot, and an excited feeling in my belly, of what balance I’d come across!
The ATM is right outside in a little atrium, outside the bank. As I fumbled with my new card, I stepped up and inserted the still warm card, into its allotted slot. Well at least TRIED to. Go figure, ATM is broken.
Really?! I just want to check my balance!
I hop in the car and decide to go around the side and drive though the ATM. After I got past all the funky one-​ways, went around the block, I pulled up, just to wait on line. AGAIN.
Overall, my entire banking experience took a little over an hour, and the surprise money in my checking account, only amounted to $ 197.15.
The basis on my low review reflects basically what I have encountered through the TD/​Commerce years:
Be prepared to wait. Whether it be the teller, the ATM, the banker, or even a simple ATM drive-​through. Most of the times the Penny Arcade is full, or there are ten people ahead of you.
Free lolli’s and pens rock.

4 stars for offering a penny arcade.
2 stars for having an inexperienced financial staff.