Barbara’s Pet Grooming

I will not take my dog there ever again. First, when I called to make the appointment they asked if he was matted, the questioned surprised me so I hesitated and said «no», the clerk rudely asked, are you sure? Then the phone was disconnected. She called back saying a cat caused the hang up. I wondered, how could that happen? Are cats running around freely? They quoted me a price over the phone based on weight and type of dog and went up $ 10. after I got there. I had my dog picked up by someone else so I paid in advance. They seemed baffled that I wanted to use a credit card. When they called to say he was ready, I asked how he did because he had never been there before, and I was told they couldn’t trim his face or belly because he was biting or playing; they weren’t’ sure. They said he didn’t like the dryer either, so I asked if they shampooed him and they said yes. I got a picture of him, he looks like he did when I dropped him off and I was told that he didn’t smell like he had been shampooed. Aside from that, they called at 2:30 saying they close at 3pm. Would have been nice to know in advance. The groomers don’t seem to have much experience and certainly could use a customer service course!

My Mom and her Maltese moved in with us 3 years ago and we didn’t know where to get him groomed. After seeing Barbara’s sign on the way to taking kids to school we called and scheduled an appt.
When we dropped him off everyone was very friendly. Our dog was very relaxed around them which made us feel good. They called when he was ready and he looked great.
Over the past years we’ve always had great experiences at Barbara’s. They have a really convenient setup. The enclosure where the groomed dogs play before pickup is a great idea. Our dog loves going there.

Barbara’s Pet Grooming is very professional. I have been a customer for two years. They do an excellent job at grooming my King Charles Cavalier. I highly recommend this place.

This place is horrible. I should have suspected when the did not request vaccination records when I brought my pups there. I asked them to cut my small dogs hair. Instead they shaved her so close that she had sores by her legs and 2 on her belly. They also keep all the dogs together. When I came to pick up my dogs my 7 lb chihuahua was petrified of the big dogs and was shaking.
But this takes the cake. My dogs who had just been vet checked the prior week (clean bill of health) came home infested with fleas. I called the service, not to complain but to inform them. I was treated rudely on the phone and they told me there was absolutely no way that my dogs got fleas from them.
I don’t know how they can be so sure since there were 10 dogs running around in the common area. Plus since they never asked for vaccination record there could have been worse harm than just fleas. My weekend consisted of treating the dogs, the house and a whole lot of laundry. 2 weeks later I am still finding an occasional flea on the. Consider yourself warned.