Smile Design Dentistry of Lithia

HORRIBLE since they have changed to Smile Design. Very unorganized and extremely poor customer service. They will try to up sell you on ridiculous things that you don’t even need and ignore requests from your insurance company if they owe you money from overcharging you in the first place. My insurance company has sent them 3 requests for reimbursement of only $ 100.00, and each time they told them they would send me a check by a certain date and never do. Then when I call their office about it, they are overwhelmingly RUDE and say they will get back to me, which of course doesn’t happen. I have waited patiently for more than 2 years, and it seems they would rather pay $ 100.00 for this review than write a check that the insurance company said they owed and they agreed! Unprofessional, unorganized and uneducated on customer service. STAY AWAY!!!

I was absolutely terrified of visiting the dentist but the staff at Smile Design has truly changed my views about going to the dentist. I will start with Dr. K. She is knowledgeable, patient and understanding. Things I look for in a provider since at my age, I visit often. She gave me options for the treatment she felt would be ideal for my situation. For a person that had neglected her teeth for years, this was music to my ears. To hear that I had options definitely gave me hope.
The young lady that went over the finances with me also was very thorough in going over my treatment with me and explained all my financial options.
Since my first visit I have been back twice. Once for treatment with the doctor and then with the hygienist. Both visits I was very pleased as well. The assistant was very gentle and seemed genuinely concerned that I was comfortable during my visit. She even asked what type of music I like to hear and played it over the speakers. That made my visit much more enjoyable. I highly recommend Dr. K and her staff.

I strongly recommend avoiding this place after being a patient for 2+ years. Their operating model is to bill insurance the max for your cleaning while then trying to sell $ 150 antibiotic mouthwashes, additional monthly visits, root canals and even surgical techniques when not needed (as later validated by a periodontist and dentist I consulted with) as evidenced by my experience.
This place rebranded as Smile Designs slightly over a year ago but has the same model of placing profit ahead of science and their clients interests. I’ve recently switched dentists but do need to warn others of what to expect. I believe that consumers deserve scientific honestly from a medical provider in place of a profit maximizing experience and hereby submit my review.

I had an awesome experience with Dr. K and her entire staff. They were professional and kept open lines of communication on everything from billing to the procedures themselves. The work they did for me was top notch. I would highly recommend Dr. K to anyone looking for a good dentist that will do a wonderful job and make you feel welcome.

Since this office changed brands and become Smile Design, they have become like those chains that nickel and dime you for everything. Very disappointed and will not be going back!

I like Dr. Sabet and her hygienists but every time I am here they are running behind! One time I waited for an hour and finally just rescheduled. Wish they were proactive and when running behind picked up the phone to call and let you know instead of wasting time in their waiting area.
This office has changed ownership and it’s terrible! Not a single employee from Dr. sabet is here. I had a filing fall out and the assistant who met with me before the dentist was totally clueless! The dentist is kind of bitchy. They had a temp hygienist who was pretty good but she was only there for the day. This is all very disappointing as I have been a patient there for more than 5 years.