Airespring

I don’t usually write reviews but this company has no soul. My review is really a negative number but you can’t do that on Unilocal.
Their rates are a lot for poor service. Shop around you can do better service wise and cost wise without attitude or poor quality.
They steal by charging for calls and numbers you do not use or have. People overseas that have no connection to you. Check your bills every time and make sure you get a paper copy and review every charge, cover your A – . They have no way of compensating you either because you have to prove you did not make the call. They rig the system and you don’t know it till you have a problem. Negative company mind set from the top down.
After years of paying my bill with no loss on their part. They sent me an email claiming I was someone else and threatening to cancel that day. I wrote back it was not me and they canceled me anyway.
The reviewer that said the left hand does not know what the right hand was doing is right on the money.
No concept of customer service. Nancy Benoit is the worst. No follow through and notations in the customer file don’t add up.
At this company customer service is taking the money. No other service is considered. I had a rep. be insulting and unprofessional calling me by my first name improperly and with a surly attitude. The personal are all rejects from other companies even at&t has better customer service and it is all foreign.

I can say I have NEVER given a company a poor rating as I, myself, own a company and feel all too often when things happen, we jump to social media instead of trying to understand and work through things. In this case, I feel obligated to let consumers know this company does not have the customers best ineterst in mind. We have been having problems with Airespringe since September of 2014. It is now June 2015 and I have had enough. Airespringe has no intention of servicing their accounts and making sure they are providing reliable service. In fact, we have extremely frustrated customers and staff because telephone service cuts out in the middle of calls, we cannot receive and send faxes and emails consistently or process credit cards and we are a retail environment. Our telephones are continually shutting down as well as our internet service. The only thing I receive from AireSpringe is excuses and threats that if I move my service, they will charge me an early termination fee. Yet, they cannot provide the service in a reliable fashion. In 5 years of being with Centurylink, our service was never down. Since AireSpringe came in the picture, we are down constantly. Buyer BEWARE!!!

I used Airespring for my residential long distance on my SBC landline. The LD service was inexpensive and reliable. Billing was done via email and charged my credit card monthly when charges exceeded $ 1.00. In December 2013 I began receiving a charge for $ 5.00 for paper bills, which I never received and didn’t ask for. In January 2014, I received another month’s charge of $ 5.00 for a paper bill I never received. I called in February to have the $ 10 refunded back to my credit card. Instead I was given an account credit. In May I changed my phone service to Ooma, making Airespring’s LD service redundant. I called Airespring to cancel the account and send me my credit as cash. The next bill showed a «manual debit» but no actual money came my way either as a credit to my credit card account or a check in the mail. The next bill had a $ 0.48 charge for LD service during the last month, and there were $ 0.01 finance charges on the bills the next two months. I called Airesping again in August 2014 to try to get my money. I spoke to Dana outlining the facts. She seemed to understand the problem and promised to work out a solution. However, there was no credit and no check. Airespring continues to be unresponsive, including to my latest email last month (April 22) following up on this matter. As of May 2, 2015, I have received no satisfaction from Airespring.

Quick update. They called after a year and tried to say our service was still active. Luckily we saved their cancellation email confirmations, though had to send them several times, then 4 phones calls.

So far dealing with this company has been a nightmare. It is hard to think that in this modern era telephone service would be scratchy and yet this is exactly the type of service we have received from airespring. We have constantly called them to try to get them to address what the problem is and they have been unable to diagnose the problem! They keep telling us we have to upgrade our office bandwidth to 10 megabytes from where it is currently at (3 megabytes) and then they call us and tell us not to upgrade, that it will be a waste of money. While I appreciate them warning us not to upgrade if it is not necessary, I find it hard to believe that our phones will have worse reception than cellular service in an area without service. These are landlines by the way… Then, worse of all, our service goes out earlier today and we are unable to make telephone calls or use internet. The service was wonky for an hour. Can you imagine any professional place of business having to deal with this. This company has kept us frustrated by not being able to answer our questions in a simple manner that explains what the heck is going on. Very likely that we will be changing service soon.

This company is horrible to deal with! The left hand has no idea what the right hand is doing! And make sure you cancel your account 45 days before you plan on not having service because they will charge until the end of the 45 days, and get a email confirmation of your cancellation!

I am a network consultant and we use Airespring any time they are available. They have great prices but their biggest asset are the people.
Airespring uses real people who know what they are talking about and you can reach by phone. Big Plus.

I used them as my telco for my colocated telephony servers in 2009 and 2010. The capabilities and attention I recieved were second to none. I highly recommend them for all of your VOIP telephone needs.
If I could use them again I would!