Bail Hotline Bail Bonds

This review is for the main El Monte office. I have never dealt with so much unprofessionalism in my life they are treating me like a criminal and I am only a co signor on the account the initial process was a slow as can be but my husband was released so I made nothing of it case is dismissed and now the payment harassment begins, I had one declined payment and now I am demanded to make a payment in person I live 91 miles away! As if nobody had a bank issue it was a deposit delay out of my control! So I call to talk to a manager and Sonia a «manager» behaved like a child yelling at me very defensive protecting her employee without even hearing my issue. I am disgusted & embarrassed and do not recommend using this office as they lack customer service and professionalism.

The service was average, the guy helping me was on his own personal cell phone while giving me information. After I paid he failed to tell me I’d have to wait 6 hrs before my friend would be released. Not only did he fail to give me that info he also didn’t post the bail until 6pm when I paid and processed at noon. When I went for my friend the officer at the window asked me what bail company I used and what time I went. I told him and his response was, «file a complaint because this company is notorious for posting bails multiple hrs later and people end up waiting for them all the time.» He then said he’d talk to them when they came but I’d have to wait another 4 hrs. I got there at 2pm and my friend wasn’t released until 12:30am. I wish I would of never used them.

never thought i would need to bail anyone out if jail. but im so glad and lucky i walked into bail hotline. my agent michael martinez was so great in making me feel better about the whole situation i was in. he was fast and very helpfully. got my husband put of van nuys pd in no time. thanks michael and bail holine for everything.