Casa Collision Center

I had a hit and run on my brand new Subaru and brought it in here to get fixed. Really crappy situation but Jimmy and his team were great from the beginning and went above and beyond to get me my car back as fast as they could (as I didn’t have rental on my insurance and was taking the bus until I got my car back). I really appreciate the way Jimmy has kept up the communication and updates on what was being done and when. These guys do great work and really care about their customers. Highly recommend them.

These guys operate with the utmost professional attitude and deliver top notch work. I have been here 3 times during the duration of my 36 month lease and Otto the shop manager has always given me the best service and never been pushy about anything. They don’t gouge you and even make sure the rental car company treated you well, which is just going beyond the call of duty

Thank you Jimmy, Jose and the manager for your great service today. Will definitely refer this company to my family and friends.

Very unprofessional establishment. I read another review after my experience and it was almost an identical situation. Casa Collision is the shop that Kia sherman oaks uses, so i decided that since i was very pleased with the service at Kia i would use their body shop. I brought the car in for a written estimate and left it for a whole week while other work was also being performed. The car was taken to the body shop and an estimate was written. I took the car back to the body shop at a later date confirmed the estimate and signed an order to proceed with the work. They subsequently called Kia and said they had not included fixing a paint scrape on the front bumper (even though the damage was from the same accident and in the same location). They revised the quote by 700.00 for the paint scrape. Not only was it an outrageous additional cost but they waited till after the car was in their possession to jack up the price. They may do good body work (i don’t know) but don’t leave the establishment without having them sign the estimate and agree to all work to be performed.

Great work in record time on my WRX after someone rear-​ended me. Jimmy Koo and his shop-​mates did a great job, highly recommend.

My recent experience was actually at Casa Collision Center in Van Nuys, Ca. It was amazing and I only wish I could get the type of great service I received, everywhere I go. Otto is amazing as always. I mostly go to Otto and Jimmy (when Otto is not available) at the Collision Center and only Jeff (in the service dept.) at Casa de Cadillac because those gentlemen go hard for their clients and are always on their A game. If offering them a promotion has not been a discussion… It should be. They are the definition of great customer service and I will always come back so long as they’re there.

I own a 2012 Kia Forte… the back door got a flush dent on it from a neighbor backing into it… everywhere I went the quote price to get it fixed was between $ 590 and $ 710. But since I purchased the car at the Kia dealership of Sherman Oaks, I thought I would use the body shop they use and recommended. The gentleman at the Kia dealership quoted me at about $ 610, which I thought was reasonable, so I brought it to the body shop they use… they said they could not honor the Kia dealership quote even though Kia called them to confirm the quote for the damage via the phone earlier… The body shop quoted me at $ 2,010.44 to fix a flush door dent … and mind you I came willing to pay in cash… I quickly bee-​lined it out of there and returned to the westside where I got it completed in Santa Monica for the originally quoted $ 590. So it is my experience: if you want $ 1,400 taken right out of your pocket, by all means go here. They will rob you blind. But if you are looking for a reasonably priced place to get body work done, look elsewhere. Grazie !

I was involved in a hit & run. This was a major time of stress for me, not only because being on the receiving end of a hit & run sucks, but also because I drive a lot for my job. I needed my car repaired quickly and brought back to pre-​accident condition!
I took my car to another body shop down the street first for an estimate, but they were unresponsive, so I came here to Casa. Right away, I felt comfortable as Otto, the shop manager, is an INCREDIBLEY nice guy. Throughout the whole process, he was extremely patient, kept me informed, and guided me into what direction I needed to go in next during that whole confusing process.
Casa had my car finished in less than half the time the other body shop estimated! They had my car looking better than before the accident, and even before I could pull out of the place, I was stopped so my windshield and mirrors could get one last cleaning. Amazing!
Take your car here! Ask for Otto!

My car was broken into and the passenger window shattered. Nikki got me in immediately. The glass was still in the car and they cleaned it up for me. Heck they ended up cleaning the entire car! No glass and clean car! They found the glass necessary to fix it but it was going to be a few hours so they had someone drive me home and pick me up. The price was also very good. Highly recommend this place!

This used to be a top notch business. We had taken our families cars to be repaired by them for over 15 years, then Mal decided to sell the business to Casa de Cadillac and service went out the window. They no longer would stand behind repairs that they did under the old name (C&B Auto Body). Just refused, saying that the new business wouldn’t accept responsibility for work done by the same team at the same location.
Don’t even stop by to get an estimate, they aren’t worth doing business with.

I came in to get my car looked at after I got in a fender bender, and I was incredibly impressed with their service! Nikki did a prompt but thorough inspection and explained exactly what she was looking for (which is great for a newer driver like myself). Very impressive customer service. I would definitely recommend Casa to a friend.

A few weeks ago my Subaru XV Crosstrek needed repair at the Casa Collision Center. I was really impressed by the service provided by the team, espcially Mr. Otto. Thank you very much!

I recently brought in my brand new 2014 Subaru Forrester for repairs :(I was rear ended and had moderate damages to my front and rear bumper.
I was recommended by my Subaru dealership to go to Casa Collision Center and ask for Otto.
Otto is wonderful! He made sure I was taken care of and also explained in detail my damages. Casa Collision did a wonderful job in repairing my car. I love it.
Otto was so polite and patient when I would call to get a status of my car.
THANK YOU Otto and the staff at Casa Collosion Center. I highly recommend this place!

like nothing happen!

I have now been a customer with Casa (formally C&B) for the last 12 years. I have had my VW Jetta in multiple times after being hit, and now my new BMW X3 was backed into in a parking garage. Otto and his crew took care of my new car and restored it to perfection. My insurance company actually referred me to a different auto body shop, but I insisted to take it here. Thanks again!!!

After my wife’s SUV got hit, I brought it in for repair, paid for by the other party’s insurance. They took a really long time, and the color was way off, didn’t match the rest of the car, and they left several fasteners off in the interior. My wife picked up the car, but I returned with the vehicle and showed them everything they did wrong. After keeping the car several weeks, they matched the color, but not the gloss, that area of the car is not shiny, much duller than the rest of the car, and I am still finding stuff missing off the car, including the handle for the rear hatch. It is hidden and they just put some windshield goop over the button instead of the rubber handle. They must have lost or broken the handle while doing the job and neglected to replace it. Unbelievable! I have had to do some work on the car myself to replace the parts that they forgot to put back, because I am afraid for my car to be in their shop again for fear that they may do more damage to it. Buyer beware. They have a lack of caring for your car and will leave fasteners and parts off of it that you cannot see.
A long time ago, I brought one of my other cars to them, before they changed the name to Casa, and they did an good job, so I don’t know what’s going on in that shop, now, but I will never use them again.

Wow! Otto is awesome.
I brought my car in this morning because someone recently swerved into my car while driving down Ventura. No dents, just some scratches. Otto came out to look at the car so I could get a quote, and it turned out they were just surface scratches. He had his guy wash, and what looked like wax, the area and the scratches came right out.
Knowing nothing about cars, he could have totally taken me for a ride and told me to get the car detailed. But he saved me time and money by being completely honest (which, most people agree that when it comes to car shops, honesty isn’t usually seen often), and took care of it for me right there on the spot and for free.
I hope I don’t ever need work done to my car, but in the event I do, I’m definitely coming back. Thanks Otto!

John And Linda B.
The Best Service We Ever Encounter With A Collision Shop, And Can’t Say Enough About Guy Mazza, The Whole Shop Was Very Professional And Down To Earth And The Results Made My Cadillac Look New Once Again, It’s What I Expected From Casa De Cadillac And Much More!

I actually went to this place several months ago and was inspired today to write a review because of the poor service I got at a different shop (I would have gone to Casa but I now live in San Fran so its a bit out of the way.)
Anyway with the crappy repair done by the shop up here I realized I took for granted the amazing work that Casa Collision did for me.
It was a fairly simple case of a dented bumper and a destroyed wheel well. They managed to repair the bumper rather than to have to replace it, but I could not tell at all. (They wanted to replace the bumper but the insurance company didn’t go for that even though it was only like a $ 50 difference) The paint job is FLAWLESS and everything was reassembled perfectly to look perfect, pre-​accident condition the way repairs SHOULD BE.
AND with the coupon I had for a free detail I got my car back in pristine condition, hand waxed and everything, vacuumed, it was like driving a brand new car (granted the car was only about 3 months old at this point).
They kept me well informed the entire time and charged a fair price for the work. I wish I still lived there so I could make them my go-​to body shop!

Seriously the best Auto Body Repair Shop I have ever encountered.
I am a 45 year old hairdresser from the Midwest and have lived in LA for 21+ years and I am FUSSY! Otto my service guy took care of me from the minute I arrived until the minute I left. My car was repaired above and beyond expectations.
I received my car in a timely manner even when dealing with an Insurance company.
Unbelievable! I would without a doubt send anyone who asks and in fact have already sent one of my clients.
There is no better repair shop in all of the LA area.
Seriously.