Coast Appliance Parts

Came in ³⁄₉ at 1020 am looking for a part. The guy who helped me (youngest guy at counter) was rude, disinterested, and had zero energy. Not helpful at all. I wouldn’t recommend this place but it’s one of a few appliance part places in the valley.

Very rude and very expensive.

Great communication and a pleasure to do business with. Thanks to Ryan and his team issue was handled well and fast.

I called them on the phone, I told them I had a dishwasher sprayer that was falling out of the glass trap, they told me to bring the parts in and they would take a look.
After I drove 15 miles to get there, I found out the guys behind the counter have no idea what was wrong, and are clueless as to what parts you may need, all they do is order parts, they are order clerks, no advice.
My part would cost $ 4.95 on the Internet, they want $ 25 and they would have to order the part. Why use them? They offer zero help and you could find out what you need from the manufactorer and buy it online!

This is the place to call when you can’t find what you’re looking for. They are friendly, knowledgeable and their inventory is accurate! Female friendly, they’re all business. Fair prices.

I find it hardtop believe for a mainstream Frigidaire high end fridge sold in Best Buy and Home Depot that I have to drive to the ghetto of Van Nuys to get a $ 50 replacement filter. Basically major appliance dealers sell the fridge not not the filter… However that makes sense you tell me.
But alas the corporate monster via automated teller led me to gangland Van Nuys to get this part.
Waited like a tool for 15 minutes as 2 employees on the phone were too pompous to even say «I’ll be with you in a second…» — I had also called about an hour before.
Long story short these guys are dealing with landlords and people buying in bulk so like many reviews have stated they don’t give a flying ‘you know what’ about some residential customer wanted a part twice a year.
They take AmEx which was nice but I’ll be looking for somewhere else to order my filters.

First I would like to say Coast Appliance is the greatest!
I waited a whole month for the Gas Company to come out and tell me that I needed a repairman to fix two of my Whirlpool stovetop burners. I was told by the Gas Company that they would do repairs.
I called up Coast and got Gale. Over the phone he told me where the serial number was and once he had that he was able to tell me that he had the two ignitors that I needed for the repair in stock. I went down and got them. Now my stove is working.
Gale was and is very helpful. For the Women out there, Coast does not have a problem selling items to me. They are respectful, helpful and I will continue to buy from them.
Thank you for all your help.

I will go back there again for sure! I am not a professional repair guy, but the guy at the counter sure helped me out so that I was able to get my dryer working again. With Coast’s help, a little time and elbow grease, I was saved from dishing out over $ 1000 at Home Depot or some other appliance store for a new machine. The people at Coast are knowledgeable, and customer oriented. They have earned my business, and I hope they continue to do what they are doing for a long time. I’m glad that I made the visit, because had I just called, I wouldn’t even have known what questions to ask, let alone which parts to ask for.

Excellent Service. The Manager Alex is AWESOME! Very Friendly and a Great Guy! Definitely have earned my Business!

I called, they had the part for the same price I saw online some places. Looked up a video to replace the part and fixed my own fridge. I plan on calling on to see how much the water filter is too cause sears is probably not the best price in town.

Fridge stopped working 2 days before Thanksgiving (eeek!) so we called an appliance repair company to check it out. Turns out we needed to replace a motherboard and the tech quoted $ 530 for the part and $ 140 for labor. So I called this company to see how much the part really costs and low and behold, bought the part myself for $ 232 instead. They didn’t have it in stock but they had it sent over the following day and told me to come after 1p. I did exactly that and then had the appliance company do only the install. Saved myself about $ 300.
Great service from this company

Let’s see how this goes… and I’m totally satisfied. I had them special order a part for my refrigerator after the manufacturer informed me that the only way to get the part I needed was to go through Cost Appliance Parts. They made me pay up front over the phone for them to special order the part. This made a bit uncomfortable because I hadn’t done business with them before. But I went ahead and gave them my card information and two weeks later they called and told me the part was ready. I went by and the part was there waiting for me. Now the handle on my fridge is fixed and I’m enjoying a coldie with smile on my face.

I called to get a quote for a coin washer and they guy I spoke to seemed apprehensive in answering my questions.
They don’t deliver, so that makes this place a questionable place for the common consumer. It seems this place is only set to deal with resellers and not the general public.
If this place intends to serve the general public and consumer, then they need to review their sales etiquette.

A friend told me about this place. I stopped by and they had the part I needed at a fair price. Excellent service will be back.

I am so bummed about having to write this review. I’ve been to this place twice & both times the workers are extremely rude & talk down to their clients. To take the cake, today I had a little washing machine emergency so I went there to get a part since it’s the closest appliance store to my house. I got there & the sign said ‘closed.’ I looked at their hours and it said they close at 1pm. I looked at my watch and it was 12:55pm. So I knocked on the door since there were still people in there helping customers out, and the clerk saw me & made a hand gesture signaling that they are closed. I asked please if they could just take 1 more customer as it’s one little part I needed, and the guy completely ignored me. Wow, if this is the kind of business they are doing I don’t think they will be around for much longer. I have so many friends in the area who I would have recommended to them, but that is definitely never going to happen. If you are thinking about coming here, run the other way!

Went to this place looking for replacement knobs for a 20-​year-​old Thermador gas cooktop. Unfortunately, the guy behind the counter couldn’t have been less interested in helping me beyond telling me that if I didn’t have the model number for the cooktop I was basically S.O.L. He clearly had no interest in looking things up, trying to identify the model, offering alternative options, trying to find a different replacement part that would fit for my model, etc. Just useless. Frankly, he seemed annoyed that I was even bothering him. Dunno, maybe they’re not used to dealing with people off the street. If I do ever find the model number, I’m not going back to coast — I’ll just buy the parts online and save myself the aggravation of having to deal with people who obviously aren’t really concerned with providing good customer service.

Went there to get a Hot Surface Ignitor for stove. From what I can tell, this business prefers to work with «appliance techs» and not the general public. There was a white haired man who assisted me and he was not friendly nor helpful. When I had removed the old Ignitor, I had broken one of the ceramic wire nuts that bind the electrical wires. When we opened the box for the new part, there were no replacement wire nuts. Typically, from what I understand, they come with the ignitor. The salesman comment was «Well, I guess this ONE doesn’t».
Okay … do you have one that you can give me?
His replay was to try and sell me a big bag of 50 for $ 21.00 !!!
I tried to be calm and nice and asked again nicely. He wanted to know whether I wanted to buy the bag or not.
Thanks for nothing friend.
I was able to get two ceramic wire nuts from another appliance store for free … because they always keep some around.
Anyway, I’ll certainly drive further out of my way and to avoid using Coast Appliance Parts in Van Nuys.
They obviously get enough wholesale business and do not seem to enjoy assisting or selling to the retail public. Happy to oblige.

My Maytag washer went out and I needed a part. I spoke to a very excellent person at Coast Appliance parts in El Monte. Unfortunately, they did not have the part.
Got the part and installed it.
My washer works great now