Copart Salvage Auto Auctions

This place is like a DMV-​lite. Awful customer service, employees are yelling across the office at each other about their drunken escapades the night before complete with wonderful expletives; 70% of the employees are overweight, 20% morbidly obese, and the other 10% hiding out in the back; 90% of the customers and employees are speaking a language other than English; ridiculous wait times — my car was brought here by my insurance company after it was totaled and all I needed to do was get some valuables out of my car. For some reason this process took almost an hour. When I walked in to explain I just needed to get some things out of my car, a lady behind the counter told me it would take 30 minutes. Seemed ridiculous, but I guess this is just how they run things. After 50 minutes of waiting, I think this is a joke they’re playing on me so I speak to a different lady and they have me sign something so I can access my car. Basically it took them nearly 1 hour to have me sign a sheet that was already prepared.
I guess, in a way, it was my fault. I should have been more adamant about just getting my stuff and not waiting more than 30 minutes for these buffoons to help me. If I knew how incompetent these people were, I would have just done that. Or maybe just payed someone to deal with this place. Judging from my personal experience, 1.5 stars is being extremely generous.

BEWARE! DONT buy cars from this location they don’t care about the buyer they care more about their profits on fees (THEY DONT DESCRIBE CARS PROPERLY as they do on other copart locations) … i recently purchased a truck (listed as front end– partial repair– and runs and drives) so i went and bid (won) on that car and found out that it had mechanical problems once i got it (a Blown motor) and furthermore it had frame damage (this 2 important this were not disclosed to the buyer). so i contacted Luis R, the manager at Van Nuys Copart and he said he could not help me with the excuse that all the cars are sold as-​is where is and that i was at blame because i did not do an inspections (That it was the buyers fault because someone at his facility is not doing their job). i asked him that why they never found that this truck had mechanical problems as they did on Copart vallejo because now i am relisting this same vehicle and copart vallejo with a potential loss of at least 3000 dollars and he never gave and explanation claiming that it was the buyers fault. i feel defrauded by this copart location they never tried to did not help even though they have the power to reverse the sale as mention on this clause on the the terms and conditions.
and bad luck for me this time :(because i never searched for reviews prior to purchasing cars at this location as other Unilocal user pointed out and I agree that when Copart sells a vehicle that is partially repaired «it should be required by law to disclose material facts. It is FRAUD to conceal any prior damage from the prospective bidder» to bad i did not read this review on time :(but hopefully prospective buyers will read this review on time when buying cars from this location listed as partially repaired.
this is part of the terms and conditions clause.
B. Sale Cancellation. Copart may, in its sole and absolute discretion and with or without notice, postpone or cancel a sale or withdraw a vehicle from a sale. Copart will have no liability or obligation to Members as a result of any vehicle withdrawal or sale cancellation or postponement. Further, Copart reserves the right to cancel or reverse a sale transaction in the event of fraud, material misrepresentation, or patent defect in the Vehicle Description or bidding information, as determined by Copart in its sole discretion. In the event a sale is cancelled after the Member has remitted payment, Copart will credit the amount of the payment to the Member’s account (or to the Member’s credit or debit card used to remit payment, if applicable).
for some reason this truck has been sold 4 times and counting on copart a good business for them and a bad business for costumers since everytime this vehicle has been sold they put diff description.

The WORST COPART LOCATION.
They steal parts (computers, amps modules) from expensive cars.
Every other car is a half stripped. I can’t believe that they are not sued for Fraud.
4 out 4 vehicles we bought from that location were missing parts such as amps, Navi antenna, Modules, Transmission computer tiptronic computer even speakers, for many many thousand dollars and vehicles were on «pure sale» by Insurance company, and never had this problem with any other location.
way to go Copart.

I recently tried to use Copart in my attempt to donate a car. What a customer service joke. They did not show up at all in the 4 hour time window. Then, after it was over, told me that they would «come by later «(WTF? is later…) and said they couldnt come because of weather. It was sprinkling outside. My donation went to someone else because this company didn’t want to get their cheap shoes wet apparently. Giant waste of my time and energy.

Called them because i had a miscalled to verify pick up. Danielle? Was extremely rude. I didn’t have my reference number so i told her they wanted to verify the time and day of pick up and she literally says, «Thank you,» then hung up… wow. i called right back and had a guy answered the phone who was alot nicer. FYI Danielle-​you work in customer service, your job is to help me as a customer NOT blow me off and hang up!

Would rate lower if i could. Tow truck driver was 3 ½ hours late, wrote the check incorrectly which the banks will not cash. Staff was unwilling to help and said it would take 3 days to issue new check, btw i was told i would be give cash and not a check. Was promised callbacks by the staff multiple times with no result. Stay away from this business at all costs. I feel robbed… literally in the sense that they have my property and i do not have the money

If i could give 0 stars i would. I dare you to try and cancel your membership! They make you jump thru hoops go to your bank, get a proof of decline of refund!!! i have been fighting with them for 8 months now and they are idiots!!!

DO NOT TRUST THEM!!!
I went in on Saturday to pick up my belongings in my car. When I got there I realized that some of my belongings were missing. I called them and my insurance but they said nothing can be done about it. BEWARE They will steal your things!!!

Beware this place sells rigged vehicles. I recently purchased a 2014 Honda Accord with re sealed blown airbags the frame was also pulled to make the car look less damaged than it actually was. Tried to call the manager Rick several times but never heard from back. When Copart sells a vehicle that is partially repaired it is required by law to disclose material facts. It is FRAUD to conceal any prior damage from the prospective bidder.

Crappy service, expect you to know everything about the place before you get there. Expect to be treated rudely or ignored by yard staff. Not cool. Take some lessons from your Bay Area counter parts.

This place has the worst customer service. I spoke to a girl name Cynthia that started yelling at me for something that copart messed up on.
The auction lost a key to a vehicle that we have purchased.
Cynthia made every possible excuse not to reimburse us for the key.
Finally she said I’m not important enough for her to talk to And hung up on me.
This girl does not know how to speak to customers obviously another uneducated Chicana they got lucky.
Word of advice put down the fattening pastries and work with your customers. Maybe if you got off your fat ass once in a while you would have better reviews.

Horribly slow customer service here. I can’t believe these people evolved from sloths to human look a likes.

Hate this place. Every time I come here my day is ruined. People are so rude. The move very slow, even if there are 20 people in line. I wanted to complain to corporate office but could not fing their phone number anywhere. If you have a choice, go to LA Copart. They ere a little better.

My encounter with Copart had nothing to do with bidding or junking my car (willingly) nonetheless I figure I should give them a review based on the fact I had a good experience customer service– wise. Unfortunately, the encounter was thrusted upon me after being hit by another vehicle in an intersection (yay for LA drivers) and my insurance sent my car there to get checked out by the adjusters.
I went there twice. The first time to get the remote control for my complex. The second, to pick up my things. Sadly, I found certain items missing. Since, it was at a tow yard before it was transported to Copart it could have happened at either (my money is on the tow yard), but when I inquired about the missing items the manager was helpful and offered to check the car himself. He explained that when the cars come in they don’t throw anything out. Instead, they put belongings into a manila envelope and only when the owner turns over the car do they shred/​throw out any personal info/​things left behind for security/​safety reasons. Honestly, I wouldn’t have given the missing items much thought except I had fraudulent activity take place not to long before that so I was a bit paranoid about the whereabouts regarding a picture ID and car related paperwork that may have had information on it.
Overall, even though my experience with Copart came from a crappy event I had no issues with them. Both times I went everything went smooth. I didn’t have to wait very long to access my vehicle and the staff was friendly.

This place is horrible! !! I was going to junk my Mercedes with them, and they were trying to tell me that the DMV said I owed $ 893 for past registration. LMAO! I had all the paperwork from the DMV showing I didn’t owe anything. The dumb girl miskeyed! I took my car elsewhere, I don’t do business with ignorant people.

The other reviews from people unhappy about their copart purchase obviously should NOT have been bidding on cars at an auction! This is NOT a retail type establishment and anyone who talks about it being a «scam» or «false advertising» has NOT done their homework on what copart (or any auto auction) is and how it works. I’m planning to bid on some cars there but I’ve done my research (including reading these reviews) so I fully understand that the cars may have major issues — or more than major issues — and will bid accordingly. You can certainly hire someone to inspect the cars before bidding. And you can view the cars yourself the day before the auction. Or, you can just bid as if they have big problems and be happy if you find out they don’t. What on earth were these other reviewers thinking?

worst auto auction i have bought a car in 8 years. the car i purchased was missing a vin # on the doormeaning it was a stolen door. they dont even try to help. you hey what you buy. i dont know how a company this big can be doing scams like this. i will never buy from here again unless i spend 2 hours checking the car…

This is a scary place. I can’t believe they haven’t been taken to court for fraudulent advertising. It is one thing to buy a car that is completely wrecked — as many of their cars are. I suppose there are people in the world who like to buy wrecked cars and fix them up. I’m not one of them. I was looking for a car to drive. I drove from the Copart lot to a mechanic that was recommended by a friend. He took one look at the car and told me I’d have to walk home. The listing at Copart stated that there was no car repair necessary. Apparently they can say anything in their ads and get away with it. There was so much needed to get the car in working order that the mechanic suggested that I donate it for the tax deduction.