Design Your Wall

I signed up just to post this review because once again, Design Your Wall has been terrific — and I saw bad reviews attributed to them. I figured for every disgruntled customer (and I do not for a moment challenge the complaints) there are probably dozens, scores, or more HAPPY ONES who don’t bother to write a good review. Believe me, I have better things to do with my time but I thought this company deserved a break. I love the unusual choices of paper Design Your Wall offers and I am very pleased with the turnaround time. My only complaint would be that there is supposed to be a «how much do I need» option for each paper to aid the client in estimated needed square footage given the repeat size. That option was not there when I ordered months ago (maybe a year) and it was not there, still, in August. But otherwise, I could not be more pleased with my choices and the very reasonable production time.

I am updating DYW a star as customer service promptly got a hold of me, apologized and is sending a sample — that is solid service! I will update again when I see the paper and let you all know about the quality. They have so many gorgeous designs, I think the trick may be reaching someone directly.

I really wanted to like this place, I was excited to purchase from them and so some remodeling around my house. I called two times to ask for a stock check and both times I was placed on hold for a long time and the person who helped me was extremely rude! The customer service at this place is awful!

Beware of this place. They have horrible customer service. I ordered a static cling window film that just didn’t work. I’ve used similar products before with good results, but this stuff just bubbled up like crazy and looked terrible. For $ 80, it was total junk. When asked about returns, I was denied because the product had been opened. They do allow returns of defective products, and as far as I’m concerned, this is totally unusable garbage. But after that initial phone call, they ignored all emails.

This is a very very bad site. Their customer service is rude if you can get a hold of them. They don’t keep you informed about your order status and when you ask after 6 weeks have passed, they are extremely rude. I ordered 10 samples for different projects about 6 weeks ago. 3 arrived in about 4 weeks and still waiting on the others with no indication as to when that will be. I sent 2 emails which were ignored before calling and sealing with a rude person on the phone who has no knowledge of what’s going on. You’re on online store maybe answer email? Avoid them, it’s not worth the hassle.

I normally don’t do any reviews but other people should know how lousy this place is. Bad customer service they won’t notify you if your order is out of stock they just want to get your money and will never send the item. Please be careful not order from this website. Their prices is affordable but the time you seat there and wait are totally not worth it. Oh should I mention that their one big LIARS! They kept telling me its been ship out but all along they’re just lying and they cant even provide a tracking number!

I was very happy to find the site … they have a great selection. Unfortunately their customer service is very unfriendly and not helpful at all. I had a question about the number of rolls I need to order as the online calculator was not functioning. The lady from the customer service seemed to be bothered by my question and was unfriendly. The second time I had to call was due to problems of ordering the wallpaper. The same lady was on the phone, again unfriendly and not helpful, asking me to write a mail to her college (as she didn’t seem to have time to help me out). Until today (a week later) I got no answer. Poor customer service, I will never buy again !

I am in love! I recently bought a wallpaper by Olivia Mew to put on my bedside wall.
. Such a transformation of the room I couldn’t be happier! Prices are very affordable and the quality is totally worth the price. Ordering was easy, I definitely will be shopping here again for all my home beautifying needs :)

I am really disappointed in the way this company handled my order. I bought a very expensive wall paper and they sent me little scraps and pieces instead of full yardage. I called to try to get resolution after the fact and they were not at all concerned about the problems they’d caused me. The product they sold me is not well made and looks terrible on the wall. I would recommend finding a different supplier.

Ordered some wallpaper for my office and I’m so happy with how it turned out. Highly recommend this place. :-)

Great selection of wallpapers at very competitive prices. They always seem to have a 10−15% off coupon available as well. We’ve already placed 2 orders with them and have been very pleased with the results. Customer service is top notch. Recommended.

Very, very sadly, I give a one star for
(while wishing I could give a minus star however).
I ordered VERY EXPENSIVE wallpaper in May 2011, «Vintage Faces» (see here:
). Note, I had ordered a swatch sample which my daughter fell in love with. It is very expensive wallpaper, but what the heck, I love my daughter so … I ordered a roll.
Firstly, it came untrimmed, which is very hard for an amateur wall paper person to trim precisely so that the faces/​pattern will line up without some sort of error being visible. This was my fault for not seeing on the site that it comes untrimmed, so I could not return the order they stated, during my first complaint to this company. Secondly, the 2^nd roll I had to order (because one roll is so skimpy it won’t cover one small bedroom wall) came with the pattern printed on it in a horizontal fashion versus the vertical in which all wallpapers are pasted on the wall. No refund was offered, no discount, no great attempt to keep a customer satisfied, at my 2^nd contact with this company regarding the error they committed. I was the one who requested a «rush delivery» at this point, since now my project was being delayed yet again. Thirdly, the wallpaper came without paste on the back! BIG surprise to me once I finally starting cutting the 2 rolls and tried to paste them to the walls! And it is NOT stated anywhere on their site that there is no glue/​paste on their wallpaper!
When I emailed the company about this final disappointment, of not having glue on the paper, they wrote back «You should have known since you ordered twice». When I responded via email, that the 2^nd roll was only ordered because the 1^st couldn’t cover the wall, there was no follow up!
This company has proven THREE TIMES that they have NO customer satisfaction concern at all! All of this, for a price of about triple (or more) the cost of other wallpaper elsewhere!
Stay away from this wallpaper company. They will gladly gouge you in their pricing, yet offer no kindly customer satisfaction for any errors … whether on your part or theirs!