Enterprise Rent-A-Car

Prices; good. vehicle selection; good. service; excellent
as Connie C. mentioned, a very friendly (and efficient) staff.
I highly recommend this office.

This location has very friendly staff and work with a lot of the body shops in the area so they can pick you up quickly. They tell you to give them an hour heads up notice but I called on the spot and within 5 minutes, Rashad was there to pick me up. Granted it was a block away but it was quick! He was extremely nice and helpful even while I was going a little crazy with my work calls/​emails. He would be in the middle of a sentence and I would have to cut him off to pick up the call (urgent!) and he was very understanding.
The reason I’m giving this place a 4 instead of a 5 is because the selection of cars wasn’t as vast as I was hoping since I did call ahead of time for availability. I got stuck with an SUV because the alternative was something very compact and ugly. I loved the car but the mileage sucked.
When I dropped the car off today, everyone was trying to help & was also very friendly. I highly recommend this location for their wonderful customer service but would definitely get there early or on a Thursday to pick up a car of your choice.

Rented a suburban for big bear thank you guys for such a great experience and great price

This is just a well run company. After 25 years renting from Enterprise I just know I am working with the best. I rented a car for 3 days recently to drive to Santa Clara. 20 bucks per day to drive over 700 miles? How do they make any profit? One piece of advice. I encourage you, ok I am telling you, nicely. get the insurance regardless of whether you have your own car insurance or not. 13 bucks per day for full comprehensive insurance. That means coverage that pays for damages to your vehicle resulting from a covered loss other than a collision, such as fire, theft, vandalism or contact with persons, animals, birds or falling objects That will cover you if you are at fault in an accident and someone gets hurt and wants to sue you. That 13 bucks per day will be money well spent. I used to decline the coverage because I had car insurance but if anything happens its a pain dealing with your insurance co. I once scraped the side bumper as I wasn’t used to not being able to see the front of the car when I was parking (I drive an SUV) so I misjudged and scraped the bumper. I had coverage so all good when I took it back. That is what I like. No judgement by anyone at enterprise either.
One other piece of advice. compare prices on their web site with prices on
And ALWAYS, Make sure you are getting unlimited miles. Always

Very good customer service. Kevin provided VIP treatment. Nice selection of cars too.

This is a great location but like every good place there has to be at least one incompetent person and at this place his name is Luke. Such a helpful person, when I called him to tell him I needed help because I may have locked the keys inside the car instead of immediately assisting me he wanted to tell me how he usually keeps his keys on him and that’s what he thinks people should do even if they have a push to start car. uhm did I ask for your advice? I thought I called you for a solution not for life advice.

You would hope when you make a reservation that is what has been done, a car is reserved for you and only you on the date and time that you’ve asked for. Yet when I arrive at enterprise there was no car for me and I was told I could shuttle myself to another enterprise to pick up the car there.
Now that would not have been so bad a five minute drive wasn’t going to kill me but when I arrived at the other enterprise on Lankershim I was walked over to a White Hyundai Elantra that was filled with someone’s putrid smoke.
I told them I could not take that car as I have a grave sensitivity to cigarette smoke. At that point I was told well that’s the only other car we have so you might want to go back to the original enterprise. The only car? It wasn’t the only car on the lot it was the only compact car on the lot and the manager there was unwilling to upgrade me for free at that moment which seemed like a kick in the teeth since I had already gone through an hour of waiting for my reserved car.
At this point instead of her giving in right away we had a little back-​and-​forth which I guess exasperated her, this manager, she conceded to giving me a full-​size car and I was on my way with a Chrysler 200.
The two most important things to get from this is have reserved cars there for your customers and if someone returns a car with putrid cigarette smoke in it, get it ionized and cleaned up before you offer it to the next customer.

Convenient location, decent hours, very polite staff. Their fleet is small, but they network with the other Enterprise lots in the valley, so they’ll work to get you the car you need, when you need it. It was only a few bucks, but I ended up with a car one class higher than I requested with a rate lower than I was quoted.

Dave and Dan helped me out and were excellent — the facility was clean and other employees were all pleasurable — they went over above and beyond with the customer service — AND ALL ON A BUSY LABOR WEEKEND FRIDAY BEGINNING!
Thank You And Will Always Rent From This Enterprise Only

Everyone was professional, intelligent, knowledgeable and dutiful. Any concerns of mine seemed to be thought through ahead of time, because whenever I brought one to the fore of discussion, it was dealt with efficiently and cleanly and to my satisfaction. Kevin is the gentleman I dealt with by and large, with the supporting cast and crew as friendly as one could hope for. It felt like Kevin was willing to do somersaults to keep me happy, and even though it never came to that, just having that feeling pre-​empted any pickyness or undue aggravation on my own part. The car was great, everything straighforward, as I said… a «clean» business transaction – and if you’re in the mainstream of today’s business world… then you KNOW how much a compliment that word is attached to any transaction. Will deal with them again.

I came here because my car was in the shop due to a crash. The person who rammed into my car had her insurance take care of everything. Everything was fine, at the beginning.
First they told me I had to give them a temporary hold of $ 300. Which is fine, I know how this goes. I had forgotten about recent expenses so the card bounced. I told them not to worry, I could just go to the ATM and deposit the money. They had me waiting for 1 HOUR, before they decided to drive me to the ATM (there wasn’t any Bank of America within walking distance)
I still was fine with that, I am a patient person so I didn’t get very upset. We finally came back from the ATM, I paid the deposit, and was ready to receive my rental.
The guy (Don’t know his name, blue eyes, blonde hair) went over all the details before giving me the keys to the car (He seem rather rushed) We took a look at all the previous damages of the car (again, kind of rushed)
This is were I really started not to only lose my trust in Enterprise, but also to get pissed. The guy went over the insurance terms really fast, almost like he didn’t want me to fully grasp what the terms were. He told me I HAD to get insurance. I’m an international student with great economic struggle so I agreed to the lowest one ($ 27/​day)
After I left, I got home and saw that the insurance wasn’t actually required. Not only that, but there was a cheaper one that went by 16.99/day. So I called and asked if I could cancel it since I’m a fairly good driver, and haven’t even crashed my own car, ever. Not on my fault at least. They told me, yes I could, just stop by.
Later that day, I drove over and told them I wanted to cancel. On the way to the car, this girl who works there, I don’t remember the name, was already trying to convince me not cancel the insurance, that I needed it, never knew what could happen, bla bla bla. So as soon as we get to the car, she points at some paint scratch under the car’s passenger door, and claimed that I did it.
Funny thing is, my car was parked the whole day, I literally only drove it from the rental place to my home, and back when I went to cancel insurance. There is no way I wouldn’t have noticed when such paint scratch happened. Considering also, since I wasn’t used to the car, I took extreme care when driving. 100% sure I would have noticed such a damage taking place.
Then I asked her if they had before pictures of the car. She said they didn’t but they «know their cars, and had just gotten that one, so they would’ve known that scratch took place before.»
The scratch was pink/​white-​ish. I retraced my way home to see if there was any spot with such color that could’ve caused the scratch. There wasn’t any. All the driveways I drive over daily are yellow and neighbors’ car are green and white. There was no doubt in my mind that scratch was there before (curiously, the only prior damage to the car, which is located in the front bumper, is of the same color as the scratch found under the car, that supposedly was my fault) The girl then said, I did that damage and I was «lucky» I was covered for that day, and highly recommended me that I keep the insurance.
So, feeling scammed and pretty much blackmailed, I left, agreeing to the 16.99/day insurance. But I will just wait to get my car back, tomorrow hopefully. Paid them their scammy insurance fee, and NEVER EVER work with this people again. Whether I am traveling or something else, I will never be going back to Enterprise.
UPDATE:
Wow, after reading most reviews here I can definitely tell this people are basically running a scam business. It’s ridiculous that after so many people complaining about the same issue (insurance rip-​off) they still do it!
It’s so incredibly coincidental that one of the reviewers claims he also was accused of causing damage to the car, and said damage he said to be located under the passenger’s car. (same thing I was accused of)
If you are attempting to rent from this place and they give you the Black Dodge Dart, or any car for that matter. CHECK UNDER THE PASSENGER DOOR. And be very throughout with the inspection. They will try to squeeze every dollar they can out of you.

Ok where do i start?
Me and a few of my friends wanted a reliable safe car to drive to Las Vegas for the weekend. We decided that we should rent a car from enterprise. We went in and asked for a Corolla or similar car, now I have driven a Corolla and know exactly how the car feels. We were told by the Manager Shareen that there is no Corolla but we had the option of a Forte or a Nissan Sentra. We decided to go with the Sentra because it was more roomy. We specifically stated that we would be taking a long trip to Las Vegas and we need a car that can easily get us there. We were told the Sentra would be great.
We told them we need it for 4 days and that the drop off would be at 9am, we agreed. Now heres when things started to get interesting. We were misled into thinking that if we dont get their full insurance package that was $ 40 a day we would be really screwed if anything was to happen. i had been told that I could use my own car insurance which is full coverage from Farmers, but this manager misled us by telling us that chances are my insurance would not provide me with the proper coverage if anything did happen. Since it was a long trip I decided that this lady would probably not lie and might as well safe than sorry.
On the way to Las vegas we realized that this car has a difficulty going passed 40mph which is way to slow for the freeway and due to the minimal power we almost got into multiple wrecks just attempting to do a lane change. Even with proper room you need a good 10 seconds of full throttle acceleration to safely make a lane change. The car required me to be pushing the accelerator all the way down to make safe freeway speeds, and guess what this did for the fuel. We filled up 4 times on the way to Las Vegas. My 6cylinder BMW is more than easily capable of getting to Las vegas on a single tank of gas.
While we were in Vegas we met a guy who actually worked at enterprise and he was kind enough to tell us that the whole you need insurance thing is just something they do to make more money, and if she misled you they are in the wrong. Well I specifically asked Shareen if i truly need it and she told me that I should definitely get the insurance. She should have told me you would be just fine even without this insurance which cost more than the car itself.
When we got back were asked if we were satisfied and we told them no and gave them all our reasons. She started to get defensive stating that I should have researched on the car I was getting as if I knew what I was getting when I got there, we were told we would get a Corolla. Then she told us that we were given our options for insurance and we chose too accept the insurance, which is true but she ignored the fact that she misled us to believing that we do not in fact NEED the insurance.
Basically I will not be renting from enterprise anymore, because apparently judging by other reviews on this page this is a common occurrence and I do not appreciate getting ripped off. Managers should have manners and keep their snobby comments to themselves. Treat your customers with respect and get respect back if you cant give your customers respect then you are not fit to be a manager.
Rent from somewhere else Unilocal readers.

I was sent here from the Jeep Dealer while my car (Jeep Grand Cherokee) was in the shop for a computer thing that had to be fixed. This happened in mid– April.
I expected to be given a car that was similar to mine, at least in size. Nope, that costs extra (Jeep let me down there), so I opted for whatever I could get for no additional cost.
The rep tried hard to get me to buy extra insurance. We both knew I didn’t need it. That rubbed me the wrong way, the whole sales pitch on extended insurance. But it’s part of his job, I guess. It wasn’t a big deal.
Unfortunately, the rep put me in a car that was in awful condition. The interior had mysterious stains and obvious dog chew marks. I wish I had taken a picture. But that wasn’t the worst thing. What got me was that the air conditioner spewed cigarette tinged air. The car smelled like it was lived in by a chain smoker.
I drove halfway back home before I had to turn around and go back. My wife is pregnant; I wasn’t going to expose her to this car.
I rent cars quite a bit, usually through Costco’s website. I’ve rented from Enterprise a few times too (not this location). Never before had I been given a car in such bad shape, not even close.
Unfortunately, Jeep uses this rental place exclusively, so if I ever have to have work done, I’ll have to come here. Because of this, (and the lousy traffic in the area) I am seriously considering taking my car to another Jeep service center (and swallowing the $ 100 deductible that kicks in if I don’t take the Jeep to the place I bought it for repairs).
I gave them back a star in the ratings for the way they handled my grievance. They upgraded me to a Jeep Compass that was clean. The manager asked about my experience when I returned the car the next day (after the repairs at Jeep were done), and he heard me out and offered me some future incentives to come back. So they did some things right.
Tip for anyone dropped off here:
–Look in the car, sit in the car, and turn on the air before you drive off. Especially if they put you in a black (Dodge?) sedan.
And one final annoyance: They don’t seem to fill the gas tanks on their cars, so they’ll rent you a car with a quarter tank, or half a tank, and expect you to bring it back with that amount of gas in it.
The trade off they use is this: they’ll mark the car as having a quarter tank less than it actually has, so you won’t have to put any gas if you don’t drive much. This actually worked out for me, but I can see a situation where I’d need the car for a few days and I’d end up having to try and figure out how to put the right amount of gas in the tank. This is another thing that has never happened to me at any other rental places, including other Enterprise locations.

I needed a rental when I was hit by a car; this Enterprise was in walking distance from the body shop I left my car with so I decided to use their service.
Their were three customer service representatives at the counter when I walked in. All busy with customers. When I saw one was free, I walked up to the counter hoping to hear a statement that offered assistance. Instead I received a cold welcome. Chelsea grabbed her beverage, took a drink, stared at me, and then looked down at her computer screen. She treated me as if I was invisible until I said excuse me I have a reservation. She responded with «oh, let me find you in our system,» no apology.
My insurance covered $ 25 a day. Because a car that matched my coverage amount was unavailable, I was offered a car with a discounted rate of $ 40. I asked for a car covered by my plan and they retrieved one for me. Only they said they would rent it to me for $ 26 not $ 25. I was then offered rental insurance for $ 10 when it’s normally quoted at $ 10.99. Obviously, a sales tactic. I agreed to it because I had just been in a car accident and wanted the extra piece of mind.
When I returned the rental, I was billed for the rental insurance at the regular rate. I spoke to the manager who said I would receive a credit. I did not receive the credit.
These Enterprise employees try to rush you into signing your rental agreement before you’ve had an opportunity to review it and nickel and dime you. All so they can take a couple extra dollars out of your pocket.
If I could give them a one quarter of a star rating, I would because my experience was just plain unpleasant. I’m going to Hertz or Budget the next time I need a rental and so should you,

I was sent to this location from the Center BMW Service Department. They gave me an extremely dirty, smelly, old Toyota Tercel with mystery spots all over the back seat’s upholstery, and a sticky steering wheel and handlebars. I had to involve the Center BMW manager to switch my rental car to a minimally acceptable vehicle.
Their employees drive better cars than the choices they give to their clients. They seemed to think it’s acceptable to give a customer the dirtiest car in the fleet in such unacceptable condition. Or, are these vehicles reserved specifically for the Center BMW’s referral? They do charge the same premium rates for such car as they do for any other car in their fleet.
The front desk staff seemed to be clueless. I asked for a better car but they insisted they could only give me the dirty old Tercel. I had to get the BMW service center manager involved to get the car changed, which should have been done right at the counter without wasting an hour of my time.
I would not give this location my business voluntarily. I only used them because I was sent there by BMW. I don’t recommend this location because of the poor quality of their inventory and their inferior customer service.

Feeling abused by the rental insurance. They didn’t bother to tell me that my AMEX card already had insurance. And that my vehicle insurance had me amply covered. Beware these scammers.

Love using Enterprise! You don’t get the professionalism at Hertz or Avis like you do with Enterprise. Everyone is always well dress and all about customer service. Dave and Devon are awesome! They have great weekend specials too!

Let me start of by saying that no matter what mixed reviews may be written for this business, nothing can excuse a menacing verbal threat to a customer.
This started off just like an average car rental experience. You go in your get your rental and you pay for a loaner then return it. That’s exactly what happened in this experience when using enterprise however things took a turn for the worse over a week after the car was returned to the location.
An additional charge of $ 115.73 was made to the account without permission. Note that the store failed to notify the card holder when the charge was made. When asked the excuse was «We tried to get a hold of you but no answer». You’re telling that a reputable company can make a call but can’t leave a message — highly doubtful.
Here is the icing on the cake. When complaining the Manger for quite some time and receiving nothing but passive aggressive remarks, he finally became frustrated and said in a threatening tone. «If you really have a problem with it then come and sees me in person.» This individual needs a refresher course in manners and taught that it’s not what you say but how you say it.
Quite honestly one of the most horrific customer service experiences on Unilocal.You don’t threaten customers! I urge any potentially customers to look elsewhere and not support this aggressive behavior.

By far my favorite Enterprise location — not simply because they are the closest to Valley Motor Center, but because they were incredibly prompt in processing my return — taking into account the fact that they had quite a few customers to tend to. Everything went seamlessly and they even drove me over to Valley Motor Center to pickup my car. I was in/​out within 5 – 10 minutes.
*Honorable Mention*
— The gal from Montana! who drove me was such a sweetie-​pie. Definitely made me smile given the rough-​n-​tumble morning I was having. Thank you!

Great service from Melissa.
Good clean branch. Operations could be a little faster if more employees were hustling instead of flirting with MT’s.