Hampton Inn and Suites

Great hotel in many ways. The trick is to get a reservation. Perhaps the difficulty is that there seem to be tour groups who use the hotel. It is therefore difficult to get a standard room, even with two weeks notice. Upgraded rooms were available, the last time i tried. I have attempted to make reservations twice but was only offered upgraded rooms. The hotel is not worth the effort to make reservations. In the future i will just stick with my backup hotel and not bother trying to get into Hampton Inn. Too, bad. The rooms are nice and the staff is excellent.

What a wonderful hotel this is. Great staff, clean rooms, delicious food, interesting décor, convenient parking, perfect location to California attractions. 5 stars… Can’t wait to come back.

Worst place I have ever stayed. The elevators don’t work and walls are not insulated at all. The staff is not nice. Don’t waste your money here at this place.

We stayed here to be close to Universal studios. About 18 mins away. Traveling with a family of 5 and all teens. Front desk was great. There is a Chinese/​sushi restaurant in walking distances. As well as a Target store. Indoor pool was perfect for the kiddos and our 2 bed suite was very roomy and comfortable for everyone. Clean and comfy beds. My only complaint was breakfast. The eggs, bacon and French toast was terrible. I throw my whole plate away. Eggs tasted like plastic. We stayed for two night and beach is about 25 mins away. Right off the 101.

After sleeping in the bed for a couple of hours, I began to itch. I had welts all over my back! BEDBUGS!!!
I reported it and requested a refund. They offered me a free night, instead.
REALLY??? Why would I want to spend ANOTHER night being eaten up by BEDBUGS!!!

This hotel was pretty nice and so close to the freeway. I really liked the way the room was set up. It was very large with two beds, a television, a desk, a breakfast counter with fridge and microwave and the bathroom with tall countertops (which I love… Even though I’m short). I hate when you have to bend over so far to wash your face at the sink. But even with all that it did not feel crowded at all, and I loved having the extra counter space, that was really nice.
Everything about the room was very clean, and the bathroom was very clean as well. You need a room card to function the elevator, so that was a cool safety and security feature… That made us feel very comfortable.
The breakfast was great! Eggs, biscuits, gravy, sausage, fruit, cereal, waffles, yogurt, pastries… Ect.
The parking lot was super tiny. We had to park in like a little overflow parking lot right next the hotel, but it was right on the road. It looked like it used to belong to a different business, but is now owned by the hotel… It wasn’t too bad, but there were a bunch if cats running around. Lol!
We would stay here again when coming down to dance ;)

My fiancé travels a lot for work and says this is his favorite hotel in all of America. Convenient and free parking, friendly staff, great breakfast, quiet and quaint, and conveniently located by the freeway. They always have cookies and water by the front desk for the guests. I like the lobby area a lot. Just an all around awesome hotel without all the bells and whistles of the big hotels. I personally prefer a smaller and quieter hotel.

Wasn’t a fan. Front desk staff is rude. The service is horrible and slow. There wasn’t a microwave or fridge. The pool closed really early. And it was annoying having to use a key card in every corner of the hotel. We needed towels for the kids out of the pool wanting to shower and was told housekeeping was on break and I had to wait 45 minutes. Just ridiculous considering they are a Hilton affiliate.

Great hotel with good food, good service and of course great rooms. Not one single complaint from me. Like Arnold always says, I will be back!

Conveniently located so I can go out and then in the morning make it to LAX easily. Staff is nice rooms are clean and comfortable. I love the security elevators so nobody can just pop in on you. I’ll stay here again.

Clean, nice stay.
We had two rooms. The rooms were clean. Not far from Universal studio. Breakfast was good. Indoor swimming pool is small, but was great for kids to swim. We enjoyed our stay and would recommend this hotel if you plan to visit Hollywood area.

I have to say this Hampton inn. Is awesome. Check in was smooth and fast. They treated you with fresh cold water or iced tea. The staff is perfection! Really they are super nice and helpful! Rooms are nice roomy and clean. Beds are comfy. The housekeepers are also very pleasant and helpful. I also have to say the breakfast in the morning is very testy and filling. My family really enjoyed this hotel! I will book here again no doubt about it!

This hotel has a great staff!! i have been here for 10 days and have 2 more weeks to go. The staff is very accommodating and friendly. They go above and beyond to make sure your stay is pleasant. Always fresh cookies made at the lobby when I come back from a long day At work !! Keep it up guys !!!

Very nice hotel with great amenities. Pool is located indoors. Fitness center has a treadmill, bike, elliptical, and free weights. They are updated and modern equipment. Breakfast buffet is standard but I like how much fruit they offer. The rooms are standard with comfortable beds and pillows. My only complaint is the shower curtains & drain. The curtain was dirty and the drain was slow.

I really liked the hotel. They have an amazing all you can eat breakfast in the morning and the staff is very nice! Lots of free parking, the rooms are very clean, the bathrooms are very clean… And the beds are so soft clean and the most comfortable beds I’ve ever slept in staying at a hotel. The women that come to clean the room for you are so nice and everyone is happy to help you. I stayed here two nights with a friend and her 3 kids and they hardly bothered us, despite the kids were crying almost the whole stay!!! Yikes. I felt very comfortable and would defiantly stay here again!

My family and I stayed here for three weeks due to plumming issues at our house. I have to say that I truly did not expect such professional, accommodating, warm, pleasant and hospitable staff!!! Wow the staff here will go out of their way to make your stay pleasant and memorable. The manager Jesus Martinez is so polite, professional and accommodating. I also have to say a BIG THANK YOU To Tess Enriquez my God she is an angel in human body. I highly recommend this location to everyone.

For being part of the Hilton family, was no where near what I expect from a hotel chain like that. Disgusted is all I really feel like saying. Not only was my room an hour late upon check in, which is beyond unacceptable for a hotel at that level, but no parking, breakfast closes EARLY, before the time it claims, got locked out of my own room, way over priced, noisy air conditioners. Have nothing at all good to say about this particular location. Will not be back and doubting Hilton brand hotels altogether.

There’s no fridge or microwave, a first for me at a Hampton Inn in a LONG time (probably stay at one once a month somewhere). The bathroom fan and air conditioning is loud as heck. The walls creak, and the carpet’s seen better days. The straight back chair in the room for «lounging» is uncomfortable; an ottoman would be a nice addition like other locations. The towels are terrible.
It was nice of the front desk to let me choose a snack & bottled beverage for being a diamond member, in addition to earning points. Per Hilton Honors policy, you’re supposed to choose between the two, not earn both.
This is not the worst Hampton Inn I’ve been to, but it’s not the best either. They happened to have an evening reception (see photo) last night, and it was better than the reception at the Tomball, TX location. The food was tasty, and they showed a movie, the Corpse Bride. Apparently there’s an evening reception twice a month.
During the reception, one of the staff members asked, «Where’s your company?» I gave a quizzical look. She asked, «Are you alone?» I didn’t even answer. 1) It’s none of your business. 2) NEVER ask a female that question in public in front of people for safety reasons! How rude!

Free parking, breakfast, internet. Noisy air con. Better than average breakfast.
Harder than usual to get on internet from smartphone with an authentication interface not designed for mobile devices. Slower internet than usual, measured as .90Mb down, .46Mb up.
No smoking hotel, but room spelled noticeably of smoke.
Costco with gas close. Convenient to I405 though there can be aggressive traffic from the freeway to the hotel. Get in the rightmost lane of the left turn lanes from Burbank to Sepulveda in preparation for a quick right turn into the hotel lot.
Friendly staff.

Most times, my stays at Hampton Inn properties have been high quality; and when there was a problem, their 100% Satisfaction Guarantee has been offered with a full refund.
This time has been an exception. I was instructed to park my trailer in their «new» over-​flow lot, where the next day, it was moved by men employed by the hotel (without consulting me). When I inquired, I was promised an investigation and explanation; I got neither until the day I checked out.
Now I’m led to believe that a «small» discount is supposed to make the moving of my vehicle and lack of responsible explanation (until after check out) is acceptable.
I will question whether I voluntarily stay in a Hampton property, much less recommend them. I’m certain that I will NOT recommend that Hampton Inn & Suites (Sherman Oaks, CA) as long as the current management remains!
Blessings.
Jeff Steinberg