Hydrex Pest Control

Terrible company. Had a case of bed bugs and paid for my whole apartment to be sprayed but they only sprayed two of the bedrooms and all of the bed bugs spread to the rest of the house. Very unprofessional and they do not inspect well at all.

We’ve used Hydrex for the past few years to keep the spiders from getting out of control in our yard during the summer. They have been professional every time and even helped us identify which specific types of spiders were in our yard. Connie, who answers the phone, is warm, friendly and even though we only call during the summer, remembers us every time and is super helpful. I’m so glad this company was recommended to us especially since another company we initially contacted years ago was almost twice the price. We will only use Hydrex going forward.

Don’t know why all the bad reviews, I have used Hydrex for several years & had only good service & knowledgeable exterminators. I had one guy come for black widow spiders, another guy for termites and a team of two other guys for rodents. All were polite, efficient & hard-​working. All took care of the pests & came back to re-​spray or check traps, as promised. I have had no problems scheduling them to come or dealing with the front office. I also appreciate their not aggressively trying to sell me on their maintenance plans. Usually they mention it and when I say I’m not interested, they don’t bring it up again. I have recommended them to several friends & would recommend them to you! :-)

Great company they have friendly staff over the phone and the workers that came for the service were good

We were recommended by a friend who uses Hydrex and were pleased we called them. They were fabulous in getting out to our ant emergency. I spoke with Connie and she got us scheduled the next day. The tech was efficient and did a great job, we learned some things about ants, including that baby powder is not the silver bullet, Hydrex is! And learned that ants can be a sign that we have termites, which we did not… very, very thankfully. We found Hydrex to be honest and nice to work with.

NEVER US THIS UNLICENSED COMPANY!
Albert came with a spray apparatus and when he realized that nothing was taken out from the cupboards since no one notified me to do so, he promptly left and returned with a tube of roach gel. I asked if he could at least spray behind the fridge and stove, he told me to move them… even though I’m disabled, and never offered to help me move them. He never sprayed. Instead, he went around dabbing the gel WITH HIS BARE HANDS (I even offered him gloves… he refused) in corners and crevaces which took all of 3 minutes.
I asked for a follow up to spray and I insisted he bring his LICENSE, since the main office refused to fax it or even tell me over the phone. He cancelled the follow up claiming I was «trouble».

After 20 years of having my house serviced by Hydrex every month Inside and outdoor i just found the bill stuck in the main door. The technician did not even bother to ring the bell, talk to the staff and have the inside treated.
I called for explanation and they said we’ll call you back. Never to hear. So I persisted and was told that we had to leave the house for few hours. We have a good size house on 3 floors. The basement is always been serviced and doors are then closed. The rooms that are serviced in the rest of the house are always closed after.
So I cancelled their services. The receptionist is the rudest person you can come across.

Professional, honest, straight-​talking, no-​nonsense approach to pest control and at a fair price.
Millie is the first person I talked to on the phone. She showed concern in my issues and offered me an amazing deal, after calling around and pricing different pest control services in the surrounding areas nobody could top the deal she offered me. Highly recommended.

They were in such a hurry to finish and leave, they had no regard for my property. They trampled/​destroyed several of my plants around my house, and covered over $ 40 dollars worth of pet food that was propped next to the OUTSIDE of the house, so I had to throw it all away once they uncovered it. The workers also laughed when they saw that I was upset. The day they were scheduled to remove the tent, they arrived several hours earlier than scheduled in the morning and were gone before I could even get there to ask some important questions. During that time they stole a large extension cord that was still plugged into the outside of the house, that I used to connect power to a RV. When I called the company to ask about the extension cord and other questions, they said they’d call me back, and hours later when they did finally call back, we lost connection and after that I couldn’t get through. I’d say it’s better to find another company with better service!

(Please note that my low rating only applies to Hydrex’s treatment of FLEAS… they might be brilliant at killing other pests.)
THE SHORT REVIEW:
After two sprayings of chemicals so toxic, they made me sick, we still had a flea infestation. We finally called Fleabusters, who solved the problem.
THE LONG REVIEW:
A raccoon broke into our apartment building’s crawlspace and infested the building with fleas (even though we’re all super clean, have hardwood floors and no pets).
We tried everything: 3 flea bombs, Insect Growth Regulator spray, sticky flea traps, vacuuming with a flea collar in the bag. Nothing worked, so our landlord hired Hydrex Pest Control because their quote was lower than other pest companies and they offered a 30-​day guarantee.
The guy came out and (I guess) sprayed our apartments and the one crawlspace we showed him. We came back the next day and the fleas were still there. After a few days, they were as bad as ever AND we had poisonous floors. So the guy came back and sprayed inside again. Same deal… floors we couldn’t touch and tons of fleas. He told us he might have to come back several more times.
I called Hydrex (admittedly not on my greatest form) and the lady said, «Ma’am, we’re a control solution… not a cure.» In other words, they could cut down the number of fleas but they couldn’t get rid of them. Um, thanks, but I can pretty much do that myself.
Our landlord was awesome and agreed to pay for Fleabusters to come out. Unlike poisons, which stop working after a while (the fleas build a resistance), Fleabusters uses a patented powder that kills fleas by drying them up. It’s non-​toxic and you can actually watch the guy do the job.
First, Joel (FANTASTIC guy) gave me a mini-​lesson on fleas and the Fleabusters process. Then he hunted all over our building for crawlspaces. He found four, including one we didn’t even know was open. He pumped tons of powder into them, which billowed out of connected holes in the walls & floors and flushed out a bunch of gasping roaches, who quickly died. Bonus!
Next, he spent two hours spreading the powder into our baseboards, the wells of our furniture and into the cracks in our hardwood floors. He warned us that it could take a couple of weeks to start working, but we’ve only seen two live fleas since he powdered. The best part: Fleabusters offers a one-​year guarantee. That covers next year’s flea season, too!
I know I sound like I’m trying to sell something, but my goal is to stop you from making the same mistake we did. If we’d skipped Hydrex (and this applies to Orkin, Dewey and all the others) and gone straight for Fleabusters, we would’ve saved $ 300, fixed our problem 2 – 3 weeks earlier and saved days of coughing and washing clothes, dishes and sticky, toxic floors.
Btw, if money is an issue, I understand that Fleabusters sells its powder online. You can’t really pump it into crawlspaces like they did, but you can DIY in your house. Good luck!