Legacy Tow

A truly horrible towing service.
The gentleman was 3 hours late and spoke little to no English… While I understand the need to indicate nori oboe scratches on a car prior to towing, in order to limit liability, the driver seemed to make indiscriminate markings all on his work order. I felt fraudulently so.
Further more Legacy tow do not provide receipts for your car… They simply waltz off with your vehicle.

I got a flat in Topanga Canyon near PCH today during a storm and I was having trouble finding assistance. I was lucky I found Legacy because this other spot was charging $ 350+ and had an estimated wait of three hours, it ended up costing me less than half that and the truck showed up in thirty minutes. I was taken 20 miles all the way back home to the Valley. The driver, a fellow Valley native named Harry, was simply awesome. I highly recommend this service. He was quick, professional and accommodating. Thank you again, Harry!
Note: Their new name is M and R Towing.

Hello everybody,
If you were disappointed and want a real help and professional guys, please read my real story: I’m newly came to the US and have no old friends or family here, I was an appointment at 9:45 am with a dealership 10 miles away and my car didn’t start at all (Hybrid car!) and it was parked in an underground parking lot of my building. I set an appointment with one company called «Fast Auto Towing» they arrived early at 8:15 and the driver was nice but when he saw my car parked underground, he couldn’t help me although tried to jump start, but it didn’t work, so he left and told me he’ll send another guy with compact towing car to help me but nobody showed up! I called them but they told me I have to find 5 people to help me push the car outside from underground! I find this company and Harut (The man!) came with the same size truck and called to other great man Mike (The Man!) came and both of them professionally moved out my car with some long cables and the job is done!
Special thanks to HARUT and MIKE, 100% recommend them to all people who are looking to get their job done perfectly!

Arrived earlier than the quoted time and was met with a very pleasant gentleman who took my car down to the dealership for repairs. As a solo female I was nervous about being picked up by some random perv, but Legacy Tow made me feel comfortable and secure. I truly appreciate it!

These guys were amazing. Specifically Harry. I had the worst experience in the world with a company called Plu tow. They literally laughed at me and drove off leaving me in the side of the road because they wouldn’t take me to the dealership I wanted. So I waited three hours for nothing. This guy called me to let me know he was on the and coming as fast as he could. Offered me water and checked out the part of the car I knew was messed up. He knew what he was doing and was a human in the way he treated me, which wasn’t the case previously. He went above and beyond and should be considered a complete and amazing asset to this company bc now I want to tell everyone I can to use these guys. When people are in need, a little compassion goes a long way. Words cannot express how incredibly grateful I am for his outstanding service. I’ve never been so relieved to have someone like him come to me before after what I had dealt with. From now on, I’ll only call them and skip wasting my time. Thank you, Harry.

Horrible, slow, rude, fraudulent service. AVOID.
Covered tow through ford roadside service, the truck was over two hours later than ETA. Husband called for status and the owner informed him that he driver was «smoking pot», wth. I mean toke up, tow guy, but be on time!
THEN when he arrived he straight up refused to tow our truck and would only jump start it. This was not our agreement with ford, so I called the assistance line again only to find that the tow company listed our claim status to be a tow… so they would probably be billing as such when all the rude guy did was give a jump… annoying. We had to drive the broken vehicle to the dealer ourselves…

Great service

Awesome service, arrived ahead of schedule and saved us a long distance AAA tow because Legacy was referred by Hyundai Roadside service. Driver very professional, used a flat bed truck and was complimented by the Hyundai dealer in Thousand Oaks after unloading our car.

The absolute WORST tow experience I’ve ever had in my 28 years of existence. Guy calls me 15 minutes after he’s supposed to be here to tell me he’s running late and will be here in 15. 30 minutes later he arrives. Doesn’t apologize for being late. Proceeds to jump my car. Comes back to my door to tell me I left a light on when I know I didn’t leave anything on and then argues with me telling me it’s my fault that my car died then gets in the car and leaves. I will NEVER recommend this place for a friend and I plan to complain to Honda for even sending them my way. Worst Service on the planet!

Seriously, a damn nightmare!!! Used this company through AT&T roadside assistance. The lady quoted me an hour, it was 4:40am. So I’m expecting a truck to show up before 6am. Nope. Sat there for almost 3 hours.
Called the company, the man showed no empathy and when I explained my situation he told me I was delaying the process. No help whatsoever. Fuck this place! You’d be better off with AAA. One of the worst place I’ve ever had to deal with.

Great, prompt towing service. After a terrible experience with Plu Tow, Legacy Tow came within 45 minutes of my insurance contacting them (on a holiday!) and were incredibly friendly when I called to confirm my location. I would highly recommend them!