Maxi Serve Water Damage Restoration

Had an appointment set up for them to come give me a quote for some water damage repair, and even scheduled it with the owner. No one ever showed up, and I never got any kind of notice that they would not be here.

We had a pipe in the ceiling that leaked. Roman and his team did a very good job removing all the wet drywall and floor while keeping the rest of the house clean. I will definitely use them again next time there is any type of water damage in my house.

if i could give no stars i would. the last reviewer (Collen H) seems to have a very different interpretation than the rest of the HOA Board as well as other home owners who witnessed the «quality» of their work and lack of professionalism. After doing much of the scope of work needed due to the emergency flood (which caused damage to 3 units and corresponding hallways), we decided not to continue employing their services. One of the many issues we encountered was that we were paying them to properly dispose of materials, but instead, they used our dumpster and denied doing so, claiming it was from another unit. However, markings on the disposed materials clearly indicated it came from the unit on which they were working AND the owner of the unit identified the materials disposed of as theirs. Another owner saw workers tossing extra materials into open walls and another owner (who was affected by the flood and needed work done in their unit) was not impressed with them on any level.
Upon notifying them we would no longer be continuing with them, they sent a revised invoice, noting in an email that they have the «right» to add a certain amount of profit (the email came from a female, so it may be the owner to whom Micki Z refers, but i am not sure). Ok. not sure why that needs to even be noted since every company is in business for a profit. Low and behold, on the revised invoice, they double charged for overhead and profit; clearly they were trying to get something past us, however, we called them on it and, as of now, Roman has agreed to reduce that double charge (though i do not put anything past a company who intentionally tries to cheat you, so he may go back on that after reading this). However, he is currently refusing to give us the discount for our deductible as he originally said he was going to do, saying he agreed to not charge deductible when he had the full job, but since the job was reduced, he no longer will be held to the «no deductible» agreement. Despite doing the majority of the job, they have decided it is more important to squeeze as much money out of us that they can. Nice. Hope sticking their heels in the sand is worth all the bad word of mouth they now have from multiple people affected from this one job.
I am not sure if the positive reviews on here were «bought» with discounted work, but what i do know is that i don’t care how «responsive» they are, if they try to cheat the HOA out of money, they are NOT professional and i would NEVER recommend them, let alone use them again.

I first contacted Maxi Serve when there was an emergency flood in our condo building. When the owner, Roman arrived at my unit, he was prompt, knowledgeable and fast — all while managing our entire condo building and another unit. Not only is Maxi Serve a water damage restoration company, Roman, the owner is a full blown contractor skilled in flooring, cabinetry… all sorts of restoration. He was very fair in pricing and always went the extra mile, even helping to pick out new vanities, flooring, tile, tub and toilet. I now have gorgeous new Pergo floors and a beautiful bathroom, all thanks to Roman. On top of that he is highly responsive. I don’t think I ever called him when he didn’t pick up the phone.
I highly recommend Maxi Serve for all kinds of contracting. Thank you so much to all of you!!! This wouldn’t have been possible without you!

Thank you Maxi Serve and it’s professional, knowledgeable and great team.
They also do construction and repairs which was a life saver once all water damage was mitigated in one of my buildings. It’s great to know that you don’t need to search left and right to get your property repaired after they perform mitigation services.
Since last year used them 3 more times.
Highly recommend them.
Thank you Maxi Serve – you went above and beyond.

As many of you know dealing with water and mold damage is stressful and emotional. Roman and his team came to the rescue in more ways than one. Not only did he come out within an hour of calling – but when I requested to start the work right way to tent up the mold area – his crew came over at night to start the job to keep my tenants safe. The crew was also top notch and kept the area clean. Roman went above and beyond what he needed to do. With every step he took, he called, explained and walked me through the process. He always had my back – providing me with detailed reports. He treated and respected me like a person – in this day and age, that is invaluable. Roman and Maxi Serve deserves more then 5 five stars, but that’s all that Unilocal allows. I hope I don’t have to use Roman again – but if I ever have water and mold damage… Roman will be the FIRST person I call. Thank you Maxi – you went above and beyond.

We had a collapsed sewer pipe. The crew came at 1am and worked for hours, documented everything which allowed us to get full coverage for all the damage from our insurance company. They were professional, prompt, always communicated the steps, facilitated special tests and abatement & removal. I was impressed and felt supported during an I regency situation by Roman and his team.
We highly recommend the company and are thankful we found them during our mini home crisis!

I will have to give the guys a 2 thumbs up the crew was great and pleasant to have doing the work these guys stayed till the unfortunate water damage was totally cleaned up although things were damaged they moved and carefully did their work without causing more damage that was great. They took care of all the aspects of the procedure thanks guys

Excellent service! We called them when our water heater burse in our basement on a Friday afternoon and they were there well into the wee hours of Saturday morning. They were polite, helpful and thorough. I would definitely recommend their services.

I’m not a frequent « Unilocaler,» but when somebody does a really excellent job, I feel I should report it.
I’m a builder, and we had some water damage to our hardwood floors due to a plumber’s mishap. There was no mold, but we did have some flooring and drywall damage from water wicking upwards, and it needed to be remedied immediately.
We initially had a company come out that was quite economical. They only problem was they did a substandard and incomplete job; there was still moisture and you simply can’t have it. Moisture left to its own is never good, and can become a very serious problem. So I called Maxi Serve on a contractor-​referral, and Roman came out.
I realized immediately he had newer diagnostic equipment, he was quick to show me exactly where moisture was registering. I liked his attitude and openness, and his speed and directness. He was very honest about fees and timing; which were both quite reasonable. (Not quite as cheap as the earlier company, but I definitely had more confidence in Roman.)
His crew showed up they very next morning and they were superb. They walled off the entire area with zippered, plastic sheeting – unlike the first company I used – and they had an amazing «octopus-​like» contraption that attached heating and suction «arms» to everywhere there was moisture. They were young, nice guys who spoke perfect English; and frankly, when you’re talking about moisture, you need to be able to communicate clearly and understand everything.
In exactly the time Roman projected, the area was dried. He took the same diagnostic meter out and went over each spot of flooring. All dry. Roman recommended I remove drywall up to 36″ high – something the other company ignored – and now everything above the cut-​mark was totally dry.
Since he left, there have been no signs of moisture, no smells, nothing. The floor and walls remain bone-​dry.
As a builder, I know there places to save money, and places to not. Moisture remediation is definitely not one of them; it’s far too serious. I made an error in using a cheaper company first; I would have saved money had I called Roman first, and believe me, that irks me.
It’s always better to do the job right from the start, even if it’s a few bucks more, otherwise you’ll be paying a bundle to do it twice. I hope you learn from my mistake. I hope my post saves fellow Unilocalers time, trouble and cost. I can’t recommend Roman and Maxi more highly.

I had a major sewage spill under my house after a sewer line break — the plumber couldn’t even give me an estimate or fix it until the sewage was cleaned up. After reading all the good Unilocal reviews for Maxi Serve, I gave them a call. They had a crew out to my house within an hour and they didn’t stop working until it was done (well after dark). Needless to say, this was a dirty, smelly, very slim crawlspace, and these guys worked diligently under terrible conditions to clean it up. They put air freshener fans throughout my house and a huge hepa filter to clean the air, and ran fans under the house to dry everything out for 5 days. They dealt w/​my insurance company directly. Everyone was professional to deal with… the workers all put on booties when they came inside the house. I highly recommend Roman and his crew for any restoration /​cleanup. I’m happy I found them!!!

This company was recommended to me from a plumber I didn’t know
I called them out to my apt house because the city of glendale suggested I do so even though I didn’t own the place because the property mangmt co didn’t respond to my requests for help to clean up a growing cesspool under the place for a month. So I had to live w sewage smells for weeks.
The crew came out right away and were very nice and competent, assessed the situation but then finally the management co came by and said their crew would take over
I had expected a report from Maxi Serve of their findings anyway but never heard from them
When I was finally able to speak with their front office the female «owner» gave me the rudest time on the phone and refused to give me an estimate or report, was repetitive, argumentative and talked over me, even though I needed a report because I needed it to get out of the lease after living in such a disgusting situation for so long.
This «owner» has absolutely no people skills wasn’t interested in accommodating me and though had great crewmen I would highly recommend against using them as I don’t trust anyone who was so callus, cold, aggressive and dismissive. There are plenty of other companies out there who know what humility is. This isn’t one of them.

Very professional and reliable. They took care of a flooding issue in our basement and even recommended a few plumbing companies since we had to ultimately have repiping work done.

We had discovered serious mold under our house when we had a plumber come out for some repairs we needed. Through referral I called Maxi Serve and they came out pretty quick, I would say maybe no more than 45 mins from the time I got off the phone.
What I like about this company and the main reason for my review, it’s not just about the excellent work that they did to have the mold removed but overall customer service. The crew that showed up for me came in with shoe covers (I wish more companies thought of that courtesy), they were very informative and efficient and it didn’t end there, even the owner Roman showed up several times to make sure everything was up to par. Great Job Maxi Serve! Thanks again, will definitely recommend if ever needed.

Never thought I would come out of a disaster happy… but I did. We had a pipe leaking behind our bathroom and noticed water coming out from under our tub. I was refereed to Maxi Serve by a friend and called them out, Roman came the same day. He explained to me how instead of removing the tub from the getgo he would open up drywall behind my tub, from my closet to be able to see where the water was coming in from. He had our walls tested for Lead and asbestos, which I was very glad they did.
The same day the test results came back negative they started the demolition process. They found the source of the leak along with allot of nasty mold. At that point they had to remove the tub and tiles to properly clean all the mold. (I was kind of happy cause my bathroom was in desperate need of Renovation.)
They did testing after the mold was cleaned and we were clear.
Then they started Re-​building my bathroom. It looks beautiful. They installed new tiles, rain shower head, Mosiac tiles, new vanity, the works. Andre helped me design my new bathroom and theyre crew worked great.
The thing I appreciated the most was there cleanliness, they always cleaned up after themselves and the whole crew was very professional.

Thank you Roman for taking care of our client!
The water damage mitigation was done professionally and in a timely manner.
Your crow came well equipped and took care of business fast and efficiently.
The insurance adjuster was very pleased with your work and the settlement for the restoration part become easier.

Maxi serve made my very unpleasant situation a little easier. I came to a house full of water everywhere. Almost all my furniture was wet along with allot of my other personals.
I called Maxi Serve and Roman showed up within the hour. Within 20 min he had his crew over, removing the water, packing my belongings, dry cleaning my clothes, removing wet drywall and flooring, drying walls, pretty much taking care of everything.
They found mold and properly removed it.
After they finished drying and removing the mold. They put the whole thing back together like it never happened.
All together they made a difficult time for me allot easier.

Don’t really think about leaving a review for a service company, but I felt the need to express my satisfaction. My parents had what seemed to be a small leak that turned into a much much bigger problem. The plumbing company came and took care of it (repiping yikes!!!) but for the damage that was left behind from the water, maxi serve came out and cleaned it all out. It was pretty gross and it took a few days to clean and dry everything up but they got it done! I did like that they explain everything in detail and I also liked that they updated us daily. Crew was polite as well. I can see myself recommending to family and friends if ever needed.

I had a busted pipe in my basement and some major mold and damage. My plumber recommended I give these guys a call and I can say I’m very pleased. Steve was polite and respectful and informative as to what needed to be done. Roman who is the owner stopped by several times to check everything and to keep us posted on the cleaning and drying process. I like and trust my plumber and I really like this company. I would recommend them, that’s for sure.

I am very grateful to Roman and his Maxi Serve team. Within hours of our main line sewer backing up Maxi Serve was at my door. Roman walked me through the process and immediately began working to make my home safe. Romans professionalism, expertise and sincerity have raised the bar for this industry.
Maxi Serve’s team is professional and take great pride in the finished product.
Roman is also handling my remodel and he listens and understands what the client needs while paying special attention to even the smallest detail.
I would, without hesitation, refer Maxi Serve to everyone and for any of my future remodel needs I will only call Maxi Serve.