Mid-Valley Comprehensive Health Center

This place is horrible, the doctors have not clue what they are doing here, specially Dr Jennifer Hahr, this poor lady should be flipping burgers at MCDonalds, stay away from this crappy place

Okay, while calling to make an appointment they gave me it for two months later (damn!) long story short I ended up going to the hospital like 4 times and I had to call for a post er visit, the lady that answered the phone (forgot her name) was nice and told me if something opened up, she’ll call me. I thought; ya okay, this isn’t going to happen anytime soon… right? well, two days later I got a call back and she told me to come in a few days later, I was happy! Parking can be rough but its definitely not too bad, there will be walking so watch out haha. The man that helped me, I think his name was Steve at the front desk was nice and informative. I waited about 20 minutes then was called in and was seen by a doctor. The doctor was nice and was able to talk to me and help me out with my issue. All in all, this place is not too bad, you get what you pay for. I admit, getting an appointment time is a B — - but what can you do? change your insurance and get a better one if you hate waiting…

Avoid.
If MediCal has given you this place call them right now and try to get moved. Listen to me, you do not want to go here. I have worked in healthcare for most of my life and have also been a patient here for a year.
After losing three jobs to chronic health problems I was denied unemployment and forced by the state to take disability. I decided to take the opportunity to really try to find out what was going on with my health and maybe get a proper diagnosis and treatment.
I’m almost done with my year of disability and they can’t even remember my diagnosis and symptoms enough to fill in the right paperwork. They have treated me not at all.
When I first spoke to them someone said they would refer me to Olive View for more study. Weeks later I called Olive View to follow up and they hadn’t heard from Mid Valley. I, me, had to call back and forth between them to get the referral through. At Mid Valley they had just… forgotten. To refer me. For necessary tests and care for something that was keeping me from working.
Appointments are scheduled months out. You might as well just call and schedule one in case, because maybe you’ll be sick four months from now. I had an appointment scheduled for September. I had it my calendar. I had it in my reminders. I waited MONTHS for this appointment. I went on the day and they didn’t have me. They moved my appointment to Monday! To the same time and date as another appointment I’d already scheduled at Olive View (something they can check from their own computers!) and hadn’t bothered to tell me or ask. I wasted gas driving out there and time and never got to see my doctor. I went to my Olive View appointment instead.
The best way to be seen is to get a next day appointment. To do this you have to be awake and call at 7:59am and just keep calling through when the phones open at eight. It’s like a radio lottery, trying to win tickets to a concert or something. Call over and over again until you get a human and if you’re lucky you’ll be able to be seen the next day by a random doctor (the time will not be up to you and the wait is long, so I hope your schedule is WIDE open).
Most of the doctors don’t listen. I’ve had one doctor listen, but only before telling me conspiratorially that he was also quitting the place ASAP. This place is a refuge for doctors who can only keep jobs when their patients don’t have the freedom of choice. Part of this is definitely the doctors themselves, but I also believe there are a few good eggs probably severely overwhelmed by too many patients and too few resources to ever be able to effectively do their jobs.
What someone said in their review before about doctors saying «that’s okay» is completely correct. Multiple times I have told doctors what my symptoms only to get a response that feels like «huh, weird» with no follow up. This facility reeks of one that is paid for things like completed procedures and checked boxes, so if you don’t have an easy box to check «gave antibiotics», «gave a prescription», «tested for diabetes» then they don’t want you. They’ll check the boxes off with you and if it doesn’t solve your problem they will ignore your problem. Complex problems are both beyond their resources and not how their work is probably evaluated.
My roommate came in with back pain several months ago. She was having back spasms so bad she was falling over, having to crawl instead of walk sometimes. This had been going on for weeks and only getting worse with time.
They told her to take ibuprofen and lose weight.
She used a Groupon and credit card to see a chiropractor. Her pelvis had been whacked out of line by an injury and her new gait was crushing her nerves at the base of her spine. If she’d kept going without adjustments she would have permanently disabled herself.
To fill out the continuing disability paperwork every couple months I need to go to Mid Valley.
This has ended in tears THREE times now.
They don’t have your doctor fill out the paperwork. The paperwork (which needs to be returned, by me, within a very short timeframe) is filled out once a week by a single doctor on Tuesdays. (If she’s not in, and she took a vacation once!, then no one’s paperwork in the WHOLE FACILITY gets done)
But sometimes she decides she doesn’t want to fill it out and so will come up with a reason, based on the facilities shoddy record keeping, to skip your TIME SENSITIVE LIVELIHOOD DEPENDENT PAPERWORK.
And then you end up begging, crying, bothering patient relations. I’ve made next day appointments, held my paperwork in the appointment with the doctor seeing me, begged them to fill it out, to have that doctor tell me to give it back to Medical Records, where I just retrieved it blank after a week of waiting.
They don’t take notes, have never managed to pull up my accurate history, have only just switched to electronic records and seem to have done a poor job of it. First, do no harm. They’ve harmed more than helped.

Since I have free healthcare courtesy of Obama, I can’t be that picky when it comes to my options for medical treatment. The people behind the desk are okay, not amazing but decent enough when it comes to providing customer service. Wait times are pretty bad, I was here for almost 5 hours for one of my visits. However, it seems the longer this place has been in existence, the better it gets wait-​wise. I’ve been here a few more times and I’ve worked with some great doctors and some awful doctors. You do not get to choose so it’s the luck of the draw! Parking is plentiful, there’s a huge building with a few levels so you’re guaranteed parking every time. The center is a little depressing with it’s drab color scheme and floors that look dirty but like I said, it’s free and medication is free, which definitely helps me $$$ wise.

Reviewing solely to give a shout out to Carlos at the front desk. I called around 1pm to set up an appointment for a kidney infection. No appointments available for the week, but he would call me in case of a cancellation. Boom, 30ish minutes later, he called both of my provided numbers and reached me at work. He was able to get me an appointment for a couple hours later.
Thanks Carlos, me and my infected kidneys appreciate you. :)

You need to be be extremely proactive if you want to be seen here. Honestly my heart goes out to all the single moms and people with jobs who have to go through this type of song and dance for care. Prepare to take an entire day off work and some areas of the facility don’t allow children and they will decline your appointment if you bring them. Your insurance may be free but prepare to pay for child care and loss of wages. Most of the time that you are scheduled to see a doctor you will likely see some sort of nurse, which ended up fine by me since she was much more helpful than my primary care physician and also had a better grasp of the English language, go figure. My doctor is pretty terrible, very hard to communicate with, kept saying «oh it’s fine» when I presented my symptoms. What the hell does that even mean?! No info on what was causing it or any other avenues for care or treatment. I saw an outside doctor out of pocket thanks to my parents and when I needed a procedure back in April, mid valley scheduled me for their soonest in October for what I thought was the procedure but it was just another POINTLESS doctors visit (I booked and confirmed an ultrasound) to have said doctor order the procedure I was under the impression I was already getting. 6 months was a little… okay a lot ridiculous, especially considering THEY called me and said I needed it earlier (within the next 48 hours I was told). I was sent to olive view and waited 9 hours in their ER only to be refused the ultrasound because my idiot doctor hadn’t ordered it? After calling literally every day several times a day I was able to be seen by, you guessed it, a nurse, in July. She was wonderful and I got bloodwork that day and the ultrasound less than a week later. Something «only my doctor could order» was easily ordered by the nurse who saw me. But only because I’ve called literally every day since April, drove to sylmar and almost had a meltdown at the ER. This place is shameful.

I called to make my first appointment after being assigned as my Primary Care. Too many callers, left my number for a call-​back, not really expecting to hear back, but I got a call an hour later. I really only needed to get a prescription so the got me an appointment the next day. I came in 5 minutes early, the lady at reception wasn’t overly friendly but she wasn’t rude and got my paperwork ready within 5 minutes. 5 minutes later I was called into see a doctor and after three minutes of waiting in the examination room the doctor showed up. She was friendly, but definitely a rookie. Overall my experience wasn’t too bad.

Update:
I have strep so I needed a next day appointment. Called for 5 days till I finally got an appointment. 3pm on Friday. At noon on Friday they called and said they had to reschedule me because there wasn’t a doctor on the schedule (why would you schedule me for a time when there is NO DOCTOR to see me?!). They moved me to Tuesday at 8:30am today. I showed up bright and early and guess what… my appointment magically disappeared! «We can’t see you today». They gave me a lame excuse: someone had to tell someone to do something but that someone didn’t talk to someone and did nothing, blah blah blah. I’m rescheduled AGAIN for Thursday. I have now had step throat for over a week.
Do NOT NOT NOT go to Mid Valley Comp Health EVER!

Horrible! im a taxpayer and this is what my money is going to? i was at this .gosh i don’t even know what to call it this «place where i can HOPE to see doctors» Also the number you call to get through takes about an hour. And they have you waiting months just to see a doctor if it isn’t considered urgent. or if your not pregnant.
1) Plan to bring a lunch and maybe even dinner when you come here. I was here from 9 am till 1:45.
2) my doctor was totally rude to me, why would i want you taking care of me and your acting as if i did something to you.
3) Majority of the workers here are rude
4) they told me it would be a hour and half for my meds and it took 3 hours.
This place has all this remodeling going on which is wonderful, but they need to remodel whats going inside of the building. this was an horrible experience thank god i wasn’t in more pain than i was. If your really sick and in need of healthcare try to switch offices. this was is a crap show.

Called this place at 8am. Couldn’t get through to make an appointment, waited on the line for about 20 minutes finally left my call back number it’s now 9:40am still waiting. This is my PCP, and so ridiculous that i have to wait this long to just make an appointment!

I feel like I walked in to a court house.
Quickest appt is 2 months ahead.
I was told to come in over the phone and I get rejected when I do come in.
This place is horrible. What a fluffin scam.

Try to call their number 818−947−0230 … First, message starts English, changes to Spanish very quick and no options to press for any selection if you do not speak Spanish. 2 days of trying to call and pressing random buttons, I got phone number for administrative office. 1^st person told me to keep calling 818−947−0230. 2 nd person, nice lady start calling office and keep getting busy signal at all extensions. PROBLEM ! May be a good sign, stop trying to make an app with an office which you can not get thru, but I was assign by my insurance to that office. Can not switch until next month. Then when she got me some one on the line, they said no appoitments until DEC. Is that a JOKE? 4 month no app available ??? VERY BAD! stay away from this place !

My father’s doctor is really sweet and takes her time with us. But you really have to wait an hour to two to see the doctor. Wait another hour to pick up your prescriptions. Every time we come here it takes about 4 – 5 hours