Pep Boys

So I decided to give this place another try. I wanted to replace the fluid in my TRANSFER CASE and asked what they had with regard to transfer case fluid. The first idiot kept asking me what transmission I had. I asked if she knew the difference between a transmission and transfer case. She didn’t so I asked for someone with a brainstem. A manager came to the phone and he (apparently) had no idea either. REALLY? You people work at an AUTO PARTS STORE and you can’t decipher the difference? ALL four-​wheel drive vehicles have transfer cases — it’s what allows the vehicle to switch from 2-​wheel drive to 4-​wheel drive and back again. UGH!!! It requires a BLUE FLUID — NOT OIL. So I called Napa and handled my business. That was simple because they had a clue.

I came in here to exchange a bad battery that i got in April 2014, I was being assisted by the Service «Manager «MARTIN! He did not help whatsoever he told me I would have to replace it with a different battery due to the one I had was discontinued he stated that I would have to pay the difference which didn’t make sense at all! My battery had a 3 year FREE replacement warranty! When I told him that he said he could only give me 15% off and I would have to pay the difference. So then I called customer service and they directed me to Jonathan the other manager which he went ahead and just did a customer satisfaction and all I had to pay for was the installation!!! Why couldn’t Martin do this in the first place ??? Why did I have to go through so much to get what was right in the first place!!! Never again Will I buy a battery there ! The only Person that was extremely helpful and kind was JOE! He installed my battery and was so sweet! He deserves 5 stars! Thanks Joe! He should be the manager instead, they would have a lot more happy customers. Thanks Joe and Jonathan.

I came here last week cuz I needed to get a tire replaced. When I went up to the counter to talk to the employee, some mexican guy with a hipster mustache who claimed to be the manager I forgot his name I’m pissed about that it might been ringo or something like that but idk it was probably a fake name that he gave me anyway cuz I never heard of a mexican dude named Ringo. Anyways, Ringo just finished up with another customer and was just entering some information into the computer. I stood there for a few minutes and after he didn’t acknowledge me I said «excuse me can I get some service?» he then said «sure in a minute» and went back to entering his «information» into the computer. I stood there for 15 MINUTES right in front of him while he just entered stuff into the computer, I thought this was really rude I mean I’m a paying customer I’m there to get some service and he’s making me wait while he does whatever he should be doing when there isn’t a customer present. After a while I don’t even think he was entering in information at one point he was just mindlessly pressing the return button over and over, was this foo on some drugs or something? anyway another employee walks up to him and says he needs help with something and the guy starts walking to the garage still not even acknowledging me. at this point I was furious I yelled «hey were are you going? I need service here!» he goes in to the back anyway and comes back really mad. and says in a very angry sarcastic tone «sorry about that I was doing some paperwork» I said «I know but you said you would be a minute and you took 15» then he changed the subject and started asking what I needed and entering in my information I could see his fingers shaking while he was entering in the information like he was holding back his anger or somethin. he then said he would change it for me and it would be about a half hour. I know what you’re thinking: why didn’t I just leave? I was already there and needed to get my tire replaced since it was flat I couldn’t really go anywhere.
anyway, I get a call from him an hour later and he says he can’t help me because it was the wrong type of tire and he didn’t have the one I needed for my Honda Fit. WTF? why didn’t Ringo tell me that before? he just wasted an hour of my time. I will never come back here.
My recommendation: go to the costco next door for your tires they have better prices and service.

«Bernie» and «Martin» at the auto repair desk have absolutely no customer service skills and should not even be there. The products at Pep Boys as well as their services are the worst in town.
Two batteries that I purchased from the store in the past two years were both faulty. I had to call AAA three separate occasions because of it. I went in for the same damn battery issue earlier today. What do they do? They made me wait for three friggin hours though there shouldn’t have been such a long wait for mere battery check.
When I went back to pick up my car they couldn’t locate my car for twenty minutes. How big was the place? Not that big! And to make the matter’s worse no work had been done on my car. When I complained about not having work done in a timely manner Bernie gave me a major attitude. I asked for the manager. But this manager «Marty» was no better: No apology for delay or inconvenience, or anything what so ever. I was so pissed I got the hell out without having any work done on my car when «Marty» told me it’d cost me labor and the difference in what the battery warranty covered. Screw that! Why would a customer have to pay for anything to do with the faulty product that the store had originally sold?!
I will never go back to Pep Boys again. I hope their business will fold in the near future!

Typically I find it nearly impossible to get help from anyone at an auto parts store. They always seem to be the least staffed and have the worst customer service. But my experience at Pep Boys was different. Miriam, the general manager, came up to me when I was browsing and asked if I needed help and was a source of lots of good advice. She helped me find products on numerous aisles and when a customer phone call pulled her away, she sent someone else to give me guidance and find what I needed. Miriam is one of the best people I have met in the customer service field. I wish I encountered more friendly and diligent and informed people like her. I walked out of Pep Boys happy with my shopping experience and took home a bunch of products I will use to detail my car.

I was serviced. I needed to remove and replace 4 (Four) nuts from my wheels. The job took about 15 minutes. I had a Flat and could not drive elsewhere. the cost: $ 223.62 including Tax.
OVERPRICING is an understatement. Try someone else. ANYONE else.

This should be minus instead of any star. I bought 4 tires on sale with a warranty and balance with alignment. The same day the car pulled to the right the next day the low tire pressure sign came on. Now I have a warranty and the tire went flat and I had to call AAA to put air in so I could bring the car back to Pep Boys. After 2 hours of waiting they try to charge me for tire repair. Oh wait the tire can not be repaired, then why did you just try to charge me a repair fee. So I guess we have to buy another tire because this tire has been discontinued. What the ###%% did I get the warranty for. Oh my choices put the damaged beyond repair tire back on, wait three to 5 days for a tire to be sent over from another place. (Which they would charge a replacement fee). Or buy a different tire for 10% off. NO NO NO THAT IS NOT GOING TO HAPPEN. PLEASE DO NOT LET THIS HAPPEN TO YOU.

Stopped in this morning to get my smog checked. They had it done in 25 minutes! Very impressed.

I had AAA jumpstart my car and drove it over to pep boys. I was helped by Marie who was the nicest associate with amazing customer service. I was really stressed out cause of my car situation, and Marie was so customer oriented and cheerful she made my day a lot better. She also let me use some tools so I could swap out the battery.
This is the kind of customer service that needs to be acknowledged and praised, she was amazing and will be the reason I come back to this pep boys location, thank you!

Came here because my tire pressure gauges were all off! I didn’t know who to call! I could have called Ghostbusters but I needed help and didn’t know who to call. I looked on Unilocal and found a Pep boys near me! They are trying to figure out where the leak is coming from. I’m very grateful for the guys here who are helping me out! Francisco and Adrian!

I had a scheduled appointment to change motor oil of my car yesterday and still take one hour and forty five minutes to finish.

I was so disappointed with the staff i had a big pro lem with my AC… they charged a lot of money from me like 1400… they change my compressor… after 3 days warm air still blowing… now theu said have the condenser and clean the valve etc etc etc…
You know what if ur goingbto do ur job do it correctly… and please give a good advice the pros and cons of what the costumer need for their car. Its so STUPID to say change the compressor pay alot of money .even though you know the condenser needs to be replaced tooo… i dont ynderstand ur system. …you just want the money of the costumer not the interest and the good benefits of the costumer… and the staff they pretend their helping NO THEIR not. now their asking another 1140… the time they change my compressor i NEVER EXPERIENCE COLD AIR IN MY AC…
All they do they just click click click the computer .and ask money…
I beleive in KARMA… WAIT IT WILL COME TO YOU… SPECIALLY THE STAFF

Went to get an oil change this morning ! And I am helped by a gentleman named MARTIN, now I am young and I do not make much money to get every repair my car needs, but this guy was overall just a jackass. Telling me I have a lack of maintenance not allowing me to finish my sentences, just rude as hell. Maybe next time before he comes to work he should remove that stick up his ass. He told me I needed new tires, pretty much told me that I don’t take care of my car and his tone was wack as shit ! I also had some basic car questions and he was just plainly sarcastic didn’t walk out with any answers. I grabbed my keys and didn’t even thank him. MARTIN have more passion in what you do or quit dude. That’s not a way a costumer wants to start their weekday morning. With a douchebag.

Crazy helpful! I was actually super shocked about the high quality service I received.
You would think that because this is a big chain, service would be subpar, but it was impressive. Their prices were comparable to the other high quality mechanics in the area.
I would definitely recommend them to others :)

I made appointment 2 days ago to get my oil changed at 8 AM this morning, when they first opened. Even though I had to wait 10 minutes as there was no one at the counter when they first opened. I was promised a wait time of no more than 45 minutes to an hour. I got my truck back as promised. I suggest anyone wanting to get out of there in a timely fashion to make an appointment.
And be the first one in !
One other note, is the manager could lighten up a bit and be a little nicer to the customers –he just seems kind of rough around the edges.

Came here to get my tire checked out. Popped inside to get a few things and Mari came out of nowhere to ask if we needed help. We were wandering around aimlessly for a few minutes and was grateful for her help.
Then she popped up by the cash registers and took us to the tire center counter to get us checked out.
Appreciate her super helpfulness! She is on top of her s**t!

Yo a estos no les doy ni la mitad de una estrella son unos mentirosos ladrones incompetentes nada profesionales solo por un cambio de brake… en el servicio al cliente … La persona de nombre MARTIN nisiquiera sabe su trabajo estoy indignadicima… Jamás volveré a esta compañía…

I came in to get my infinity G35 new tires. Eddie was really helpful. He had ordered 2 20“s and when I arrived he had them ready for me. He gave me a really good deal and on top of that they offer Military discount which took off a good 35 bucks. Again, I can’t stress on how professional he was. I will be coming back to this location again.

I’ve been going to this particular Pep Boys for a few years now and I’ve always gotten great service. This past time, I needed to replace a headlight and Johnny was nice enough to install it for me at no charge and it works great!
I’ve been to other Pep Boys and have not felt as satisfied. This one does the job for me!

Waste of time, hostile/​unpleasant environment. Martin the Service «Manager» runs this place with complete disregard to customer service, or even common courtesy. I don’t know enough about this type of business to figure out what incentives are in place to motivate this troglodyte to pretend to provide a function.
I came for a oil-​change, arriving first thing in the AM. I was told it would take between «45 min — 1 hr since not all service tech’s had come in yet, but more were arriving shortly.» Sure enough, half the service slots were unoccupied, and when I asked about an updated time-​frame after 1.5 hrs of wait, all the slots were busy. I was told my car was next and it would be another 20 – 30 minutes. This time passed, and my car was still sitting in the parking lot behind the garage.
At this point, I asked for my keys and left as I had already been there over two hours and work had not even started. When expressing my concern, I asked the manager for his name. He looked at me as if I had just asked him to participate in a fist-​fight.

STAY AWAY. From any Pep Boys for that matter.
All of my friends have had nothing but bad things to say about Pep Boys auto shops everywhere, but against my better judgement I took my car in to this location because it was so close to my house.
I brought my car in to have the fan grate replaced ONLY. My dad was a mechanic, so I know a little bit about cars and knew that that was the problem. After they examined my car, they tell me that I will also have to replace the fan because the grate had damaged it, which made sense to me. But then they added that I would also be needing a new thermostat and rear brake pads or else my car was going to break down «any second». I fought them on it, but they had scared me into getting it all replaced. My bill was well over $ 700.
When I drove my car home, my brakes started to squeak (which they had never done before) and were stopping more slowly than before. So I brought it back in a few days later and the workers at Pep Boys insisted I was wrong and drove my car around themselves. I thought it might be that they just didn’t let the brakes bleed properly after replacing the pads, but instead of checking for me they chose to get defensive and sent me home without a second look. They of course said the work they had done was fine, but now I would also be needing new front brake pads. They told me the squeaking was just that the brakes had to «settle» into place… which is absolute crap. They told me to drive around for a week or two and the squeaking would go away.
Few months later my breaks were still shotty, so I took it somewhere else because I didn’t feel comfortable returning to Pep Boys after the way they had treated me through the whole process. Found out from the shop I went to next that Pep Boys had used OFF THE MARKET PARTS. Not only is it a complete scam to ensure my car KEPT having problems so that I would keep returning and spending money, it is also illegal. The auto shop I took it next is helping me fight for my money back as well as possible legal charges.
Sad part is if the employees were a little nicer to me instead of being condescendingly rude the entire time, I may have kept trusting them and bringing my car back in for them to keep destroying.
GO ANYWHERE ELSE.