Preferred Roofing Co

Preferred Roofing completed our new roof (a tile reset with new underlayment) just prior to the first El Nino storm that came in this week. We knew our roof was past its life span and decided to replace it in advance of anticipated heavy rains. I called Preferred in September and discovered that we weren’t the first homeowners to be thinking ahead — — - there was an approximately 12 week wait (which I soon discovered was the current timetable for high quality roofers with the looming high rains). David Payne, the owner of Preferred Roofing, assured me that they were working around the clock to complete everyone’s roofs and were working in order of signed contracts (irregardless of prospective customer pleading). He told me that if the rains came before my work started and I had any leaks they would come out and tarp as needed.
The crew that installed our roof was professional, hardworking and took excellent care of the house — — we have new rain gutters and they were untouched during the project. The job foreman was communicative and informative. We were especially impressed with the daily cleanup around the house — — care was taken to remove nails and other materials that fell during the removal process. When the job was done the rain gutters were cleaned out.
Highly recommend Preferred Roofing!

With the threat of El Nino rapidly approaching, my husband and I realized we could no longer postpone replacing our dilapidated roof. We did our homework on Unilocal and Angie’s List, and got bids from six contractors. Luckily for us, one of the roofing companies we contacted was Preferred Roofing Co.
David Payne, the owner of Preferred Roofing, came out himself to do our estimate. He was straightforward, personable, and most of all, deeply knowledgeable about roofing. He explained every aspect in depth with us – including a soft spot on our roof that no other contractor mentioned. We were impressed, and made the decision on the spot to hire Preferred Roofing Co. despite the fact that it was not the least expensive bid we received.
The eight week wait to get our roof handled was worth the result. The entire Preferred Roofing team worked closely with us, especially Steve, who served as David’s right hand. Any question we had was promptly answered, and our phone calls were always returned. The company also referred us to a superb skylight expert (after explaining to us that skylight installation requires specialists, not roofing contractors trying to do a job they aren’t really experienced enough to do…).
When the time came to do the roof, we were stunned about how quickly it went to transform our home from rundown to glowing with a beautiful brand new roof featuring nearly invisible vents. The crew not only did a masterful job above the ground, but also made sure that every piece of debris on the ground was thoroughly cleaned up every day. When we noticed that one of our original high profile vents was still on the roof, David explained that it was his decision to leave that particular vent to provide the home with even more ventilation to keep the house cooler during the hot Burbank summer. Then he sent his excellent crew out to paint the vent a slightly lighter color to better match the new roofing. And much to our delight, David also gave us a significant refund, because he wound up using less plywood than he originally estimated would be needed.
These days, honesty and customer service are getting harder and harder to find. David Payne and his team at Preferred Roofing Company are shining examples of people who do their work with integrity and real skill. If you need to have your roof replaced, look no further than Preferred Roofing Co. – you’ll be in great hands, and will be delighted with the result!

In this time of El Nino getting a roof was challenging. Wanting a roof before the rains began looking grim after being given a 2-​month waiting period. After getting an estimate from David, things were looking up. I liked the way David handled himself while going over the property, estimate and pricing. I had already done my homework and knew this was a company with good reviews, in good standing with the Better Business Bureau, and had high ratings on Angie’s list and was a preferred contractor on the Owen Corning’s web-​site. Being patient was a necessary evil and I was praying that the promises made by Preferred Roofing were going to stand-​up.
Getting that call from Steve to tell us our date was coming up was exciting and timely, 2-​months. Steve did a great job of keeping in touch to let us know we were not being forgotten, which was so appreciated. Steve also coordinated skylight and gutter contractors that were referred by them. Steve was always a pleasure to speak with on the phone. He was a great problem solver, too.
When the guys came out to start on our new roof it was a whirlwind. I couldn’t believe how quickly it happened. 2 days to take off the old and put on the new with vents and new drains to match the new roof. It went so smoothly, the guys who worked on the roof should be commended for a job well done and great clean-​up each day. After the guys left I was admiring my new roof and noticed they missed a spot… a little snag in a what was such a great experience to date. I called Steve immediately and he said he would handle it: And handle it he did. The guys would have turned around if they had enough material on the truck to finish the job, but they didn’t. But they came out the following week and took care of it in 30 minutes. The nicest company to do business with.
I know they have more work than they know what to do with in this El Nino Season, but I have been referring them to my friends and neighbors. If they can do this great a job in such busy times, imagine the service you would get in a slow season. Job well done by all! Thank you Preferred Roofing.

Add us to the list of satisfied customers for Preferred. Initially, after getting estimates from 5 firms, I went with PR because their estimate came in lowest. And, in the end, even with a couple of contingencies that arose during the job, they still brought the project in under what the other firms quoted me. More importantly, they were conscientious & thorough, explaining the procedures, arriving on time, the crew even notifying me when they were going on lunch break (so we could let our dogs back out in the yard). Dave Paine came after the work was done to make sure everything was cool. I’d recommend them to anyone.

1. The estimate– We knew when we purchased the home we would need a new roof soon. The challenge with our old roof was that the bottom layer was wood shingles and was completely outdated. Previous owners had placed several layers on top that had worn down to the bone. After getting many estimates I was not satisfied with what other contractors were offering. Yes, I did find better prices, but what I was getting was cheaper material and lack of guaranteed work. A home is usually your biggest purchase. There are two things that stand out with a home… the foundation on which it is built and the roof that covers all of your valuables. That being said my wife and I had no desire to cut corners. David was very clear on what needed to be done and why his price was the way it was. Integrity & character are things that I stand by, so when I see a company that operates with those qualities, they will earn my business and Preferred Roofing did just that.
2. On the job– The estimate was a 3 ½ day job and they exceeded that by completing it in 3 days. Everyday the workers were on time, but what stood out is having David there on day 1 to start the project. His workers, busted their butts to tear off the old roof and I’m here to tell you that was one tough job. After each day they did a really good job of cleaning up. That was important to me because I have 3 young kids and a dog that I didn’t want around a bunch of debris. They even cleaned the mess from my neighbors yard that ended up over there from the tear off. But what stood out most was the attention to detail on the roof. From the ridge caps, to the vents, sealing around my chimney, etc… All I have to say is our roof is the talk of the cul-​da-​sac now and I’m sure they will earn some business because of it!
3. The final inspection– Seeing David smile and knowing he’s passionate about what he does was awesome. You can tell he takes pride in making customers happy! During the inspection I asked if I could get on the roof with him, I’m glad I did because I was truly able to appreciate all the work that was done. I had been on the old roof many times and I would cringe every time it rained (which is not much in LA). But today, July 18, 2015 when I saw the rain clouds forming I no longer had to cringe because I had a new roof by a company I had grown to trust.
Now, I will close this by saying that this company is more than just David! You will also be dealing with Steve, who was absolutely wonderful and professional as well. He took the time over the phone to make sure my wife and I were taken care of. I don’t know each of his workers by name, but they should be honored as well. I’m truly thankful that I decided to go with Preferred Roofing. They’re the only roofing company I will refer from now on.

Preferred Roofing is a great Company. They are very confidant, knowledgeable and available.
The workers were on time every day and kept my property clean of nails and debris.
The roof looks amazing. All of the vents and skylights seem to be happy too.
The only thing that would make me happier with Preferred is if they had a painting division!
Great job guys!

I’ve heard a lot of nightmares from a lot of friends and neighbors regarding their roofing experiences so I wanted to make sure that I picked the right guys for the job. After talking with several companies comparing quotes I decided to use Preferred Roofing because of their professionalism, knowledge, and honesty. My roof had a lot of obstacles and they had the know how to get it done right.
Thanks Dave & Steve, you are the best!

Got a bid in the mid range, went with them because Steve obviously understood more than the two previous roofers who saw the house and was very professional. Explained everything well and our options. He was there every day supervising. Extra wood that had to be replaced was reasonably priced. Extremely clean, could hardly tell afterward that they had been there. Excellent, would highly recommend.

I just had David and Preferred Roofing replace the entire roof on my house this week.
I would give them 5 stars on the work on the actual roof, but am docking them one star because of the mess created in our garage. See longer explanation below.
Postive things about Preferred Roofing:
–David showed up himself for the estimate, to start the job and to check the job
–I believe David is straightforward, honest and does his best to make the customer happy
–The roof looks great
–The quality of the craftsmanship is top-​notch
–Don’t expect them to touch anything accept for the roof. No skylight. No gutters. No rafters. No construction of any sort — just the roof. David refers people for these jobs and I really like everyone that he referred.
–Preferred is expensive but I went with them because of the quality, and because they guarantee their work and are fully insured (like most reputable companies)
–I believe the roof should hopefully last well for many years.
We had two problems and David made a solid effort to resolve both. The first resolution was fully satisfactory to me and the second resolution was not really satisfactory to me (the garage is a disaster!) but I understand David’s position.
The garage issue: Apparently David had told me when he came out that the garage would get dirty. I don’t remember him stating this, but it was several months ago so perhaps he did, perhaps he didn’t. Also there was supposed to be paperwork in my booklet telling me about this, but when I pulled out and showed him our booklet today, he said those pages were not there.
Here’s what happened: The roof was old so there is a massive amount of debris that fell into the garage and it will literally take us days to clean up. His workers came in with a blower which mostly just spread the dust around. He gave me $ 100 off so I can hire a cleaning crew which is helpful but won’t even come close to helping us clean everything as literally every single item in the garage needs to wiped down with a damp cloth.
I really think that David and his team should have made it much more clear just how much debris was going to fall into our garage. David, please take note of this and make sure that your future customers with old roofs like mine are better aware of this issue because it creates a tremendous hassle. You should also add in the option to sell your customers plastic to cover belongings in the garage (or attic). You work on roofs every day and this was my first roofing experience so I had no idea this would happen but from your comments today, you seemed fully aware that it would happen. Thanks for the $ 100 off, but for the sake of your future customers, prevent the problem beforehand.

I just had a new roof put on my home. The guys at Preferred were awesome! They answered all of my questions in detail, and made sure I felt comfortable with every aspect of what the job entailed. Once I decided to go with their estimate, they very quickly scheduled me and were able to complete my roof in 2 days. They were friendly, professional, dependable, and very good at what they do. I would definitely recommend them! My mind is definitely at ease for the rainy season!

I wanted to make a brand new review but couldn’t figure out how to do that (help, Unilocalers).
I just had a roof put on my folks’ house, which surprisingly and suddenly became my house during the roofing project. Phew.
But back to the roofing experience. We already knew the existing tile roof needed to be removed. Unfortunately, the roofers who put that roof on hadn’t taken the previous roof (s) off. Which was a bit of a surprise. Once the tear off began, not only was there one underlying roof, but there was another roof under that. Which added time and expense. Once all the layers of roof were removed, we could see the old paint colour and could see how thick the layers of roof had been. I’m so thankful they did the whole thing and didn’t try to weasel us into accepting less than a complete job (which is what the previous roofers did when Mom put the tile roof on).
The new roof is beautiful and the house is just wonderful. I never realised how bad the old roof was until living here with the new roof. It’s weather proof and the house is much cleaner (I shudder to think what we were breathing before).
These are «my» roofers, I’ve had wonderful experiences with them every time I’ve called them and I’ll call them any time I need anything roofed. Highly recommend them. (And to top it all off, they’re sweeties).

We had a leak that needed to be fixed. We were given a good price and were told that it may not stop the leak 100%, but they would have two men work three hours and it should significantly reduce the problem. The next day one man showed up and worked for 90 minutes. I reluctantly paid the money after I was assured all the work had been done. The first rainy night that came I noticed it was better; but we still had some minor leaks. I called to see if we could get a some follow up work done… but I was never called back. I called after the next storm when the leaks started getting worse. But I was ignored. Now the problem is just as bad, if not worse. I am out $ 600.00 and was told by a new roofer that the work was shoddy, temp, and quickly done. I may be the exception; but I would not use this company. There is a better one. Look at the reviews.

The correct address and phone is
7118 Gerald Ave,
Van Nuys, CA 91 406
(818) 787‑1811
fax (818) 787‑2822
These guys know their roofs (rooves?) David Paine and all of his crew are honest, hardworking and skilled craftsmen.
I was amazed when David, the owner himself, showed up to do the estimate. He was through and patiently explained everything to me, as well as how some other people make shortcuts without telling the homeowner. He provided all of his documentation and licenses, references and more without being asked. His estimate was fair, and below others I had seen.
The crew showed up on time the first day, with David there himself to oversee the start of demolition of the old roof. I was sick the entire time they were there, a period of several days. These guys did the best they could to tiptoe around me the whole time. Every day, they were on time or early, they worked hard in hot weather, they took care of my car and belongings, they cleaned up everything they could, and were cheerful and nice.
I have NEVER seen a construction crew so professional, clean and nice. David checked with his crew DAILY, but didn’t need to, the head guy was on top of everything. They even built a little tent to protect my herb garden from debris!
The roof is wonderful, strong, well built, and lovely to behold from down the street. It will last me a very long time, I know. If I have any problems, I know who will handle it!
These guys are the best roofers in LA!