Scan Audio Services

My son acquired a 40 year old Marantz tape deck and we have had a heck of a time getting it serviced. I took it to Sergey and he got it working like no one else was able to. He was extremely conscientious and thorough, and a very nice guy. So was Paul, who also works in the office. Thank you gentlemen!

My receiver stopped working and Scan Audio repaired it quickly and affordably. The owner of the company is honest and committed to his customers, which is rare to find these days. He sat down with me for 20 minutes to explain what was going on with my unit and how they fixed it. I have had bad experiences in the past with Audio/​Video specialists but not anymore. Scan Audio is my new go to place and I can’t recommend them enough!

Terrible service, i called just looking for some information. i fell short of a few facts on the product and whoever answers there phone asked why would i even call and quickly hung up, there was no need to be so rude and aggressive towards a potential customer. Would not advise anyone to use these services.

They should change their name to SCAM Audio! Absolute worst tech I have ever found. Paid $ 350 and waited forever for something to be fixed and it still was not fixed. Called a local studio, asked for their tech info– took it to whom they suggested and boom, $ 100 and a day later it was fixed. No idea what the $ 350 was for.

These guys are awesome! I was looking to have a home theater done in my home and i was looking for someone who was friendly and knowledgeable. I spoke to Sergey on the phone and he was cery helpful.
I was given a quote and it was reasonable so i went ahead with them. My home theater looks beautiful but even better sounds beautiful.
Thanks Sergey and team!!!

These gentlemen were so helpful to me when I needed advice about how to repair a vintage recorder and digitize some old audio tapes. They could have easily charged me a nice fee for their expertise, but they told me what I wanted to do was not worth the money and that I should just get a new machine and upload the audio myself. I would trust them with my business.

My Denon receiver spontaneously started to have HDMI video issues. I called around to Denon Authorized repair shops in the LA area. Peter was the friendliest and most personal of those that I talked to, so I decided to send in my receiver to Scan Audio. They got my receiver the next business day and quickly diagnosed and ordered the part. The part took some time to get, but it was within the quoted timeframe. Upon receiving the part, it was quickly fixed and tested, and they contacted me for payment. The final price was slightly higher than originally quoted, but in the ballpark. The receiver was shipped out the same day and I got it the following day. I was happy that they very carefully packed the receiver back up in the original packaging, unlike previous repair shops I have dealt with. The HDMI output is now working great again! I appreciated being kept in the loop through the process and the honest, friendly, personal touch I felt Scan Audio gave when talking to Peter and Sergi. I felt the diagnostic fee and labor rates were reasonable. Also, the part price seemed reasonable given that it was the main motherboard of the receiver. All in all, I would recommend Scan Audio as a reputable place to send your A/​V unit for repair.

In the past year Sergi at Scan Audio Services repaired my Integra DTR 40.3 home theater receiver and my Cary CD 306 SACD player. If you have Hi End audio equipment that needs repair, this is the place in The Valley to have it fixed. It’s an audiophile friendly place with reasonable prices for Hi End equipment repair. Peter is very knowledgable and Sergi stands by his work.

They are currently replacing capacitors in my Marantz 2270 receiver so far they have been courteous, timely, and fair with the diagnostics/​quote process. I will update upon completion.

My Onkyo stopped outputting audio to the right channel. I brought it in, they fixed it. Like clockwork, well done.

My Onkyo receiver stopped outputting the audio. I called Onkyo; they recommended a dealer in my area. Scan Audio Service was the closest choice. But I got very lucky with them. Mike and his technician were the friendliest people I have ran into in quite some time. They knew almost immediately what the problem was and ordered a new part that day. 1−½ weeks later the part arrived and they installed it that day it arrived. The treatment of my equipment and customer service was outstanding. I never had any issues at all. Mike ever helped carry the unit from to and from my car as I have a back injury that is not weight carrying friendly.
I highly recommend anyone with AV equipment that is need of servicing to please go to this company. You will not regret it. From now on, I will be taking all my AV service needs to this place. Thanks again Mike for everything!
Jim

When my Denon receiver went on the blink they picked it up at my home, negotiated with Denon for a replacement unit and reinstalled it very promptly.
During the process I was treated with great respect and they kept me up to date with the progress of communications.
Mike and Sergie did a fabulous job.

Have an older Yamaha Receiver that the display was not lighting up but everything worked fine. Went on a tech website for this model and saw that the bulb could easily be replaced. Called Scan and spoke to Serge to get it replaced and he said «they don’t have bulbs — «the whole display mechnism has to be replaced». How much? Can’t tell me. Quoted $ 50 to diagnose it only after bringing it in and lectured me about going on websites where people don’t know what they are talking about. I argued that I think they do have bulbs and he refused to look it up to see if they have bulbs.
So I called Yamaha tech support and they told me the display had accidentally been dimmed by me to a negative display. This very kind tech person led me through the menu on the phone and lighted the display all the way back up for me. .. and it didn’t cost a penny. And he was far more patient while I found and replaced the batteries on my remote. Makes me wonder if I would have been ripped off if I had brought it to Scan for something that was only a minor operational error. BTW Yamaha said my receiver does have a bulb for the display.

They repaired my Yamaha rx-​2600 receiver under warranty a few years back and did a fantastic job.
Today I had a problem and called them regarding the function of my remote He helped me troubleshoot the problem just like last time. Only this time he found my remote to be malfunctioning. He directed me to the manufacturer to get a replacement. This is the type of business I would recommend to anyone wanting a reputable repair shop.

This place should be renamed SCAM audio. I brought my Denon receiver to be fixed. The owner convinced me better to spend over $ 200 to fix it than buy a new one, and that there should be no issues for a while. Paid the money waited 1 month to get it back. It worked for a few months then the same problem came back. Brought it back. They fixed it again this time when we reconnected it, it worked for 10 minutes and then all the speakers started to buzz. Brought it back to them. They weren’t happy to have to look at it again but eventually agreed. When I could finally get to them during their hours reconnected it worked for 5 minutes and then speakers started shorting. I don’t think they did anything at all to try and fix it !!!
3 trips to their store over $ 200 spent. 6 months of headaches. Reconnecting all the wires over and over again. Big waste of money, time, and energy!

I’m a stickler for high end audio equipment. I’ve brought in a few vintage B&O, Rotel and NAD equipment for repair by Sergay and his team, and he’s always been knowledgeable and courteous.
Repairs were always on time and on budget, even for the rare pieces I’ve brought in. I’m confident that if I need any other repairs, Sergy can take of it!

Suck suck. Do not go here. I paid serj to diagnose my Macintosh mc440 car amp. He said 2 weeks and 400 bucks. 4 weeks later… still not done and now he wants over 600. Sid he would send me an email with a detailed estimate. 3 days later… nothin in my inbox! I picked the amp up in pieces. And now I’m at best buy. Thanks for nothin a-​holes!

Sergi is one of the nastiest humans ever to walk the planet. We were forced to this hell hole by Yamaha as they were the closest authorized service center. We knew we were in trouble when we called about bringing our sound system in and Sergi told us that «you bought a piece of krap. If you wanted good audio, you shouldn’t have bought the cheap one.» Nice!
After being told he didn’t know if he could even fix the problem, he ordered the part for what he THOUGHT was the problem. He said it would be in in two weeks.
18 days later, we called to see what was going on. He told us in an annoyed voice that he’d have to call Yahama and found out and would call us back. 24 hours later, no call back. We called again. «Oh, they never called me back. I’ll have to try again.» 24 hours later, STILL nothing. We called again, and this time, he got severely nasty!
«I am not Yamaha! There is nothing *I* can do about it! I will CALL YOU when it comes IN!»
We said we KNEW he wasn’t Yamaha but surely there was some kind of ETA on the part or some kind of information he could get.
He then told us NOT to bother him again and he’d call US when he got it in!
He was so nasty, my husband hung up on him before he could finish.
We immediately called Yamaha, who has been informed of the nasty and condescending tone, as well as them telling us that our Yamaha was a «piece of krap.» Yamaha was extremely pleased to hear Scan Audio is promoting their products — insert sarcasm here. Yamaha told us that Scan Audio easily could have gotten information from the parts department at Yamaha and they would have given him an ETA on the part. Because the unit is only two months old, they would have told him if the part was backordered and at that point, they would have told Scan Audio to tell us they would exchange for a new unit instead.
The rep at Yamaha told me it sounded like he just didn’t want us to get an exchange because then he wouldn’t be able to do the service. He makes no money if Yamaha exchanges the unit for us. SHADY!
Thank GOD we didn’t leave the unit there. We were told to keep it until the part came in. Because of that, we were able to get an exchange for a new unit directly from Yamaha, who profusely apologized for sending us to Scan Audio. So if you have a Yamaha unit under warranty, TELL THEM TO SEND YOU SOMEWHERE ELSE!
I’ll bet $ 50 bucks he comes over here and leaves a reply, which I will then forward on to Yamaha.

Sergi and Mike are the BEST!!! Fun and Happy guys! Even with the Flu Sergi made fun of me!!! Outstanding ! I’ll always go back for more! Go there!
He told me I have the BEST most outstanding and the best sounding Stereo Reciver ever made in the history of Audio! Cool!

I took my Marantz receiver into Scan Audio as the volume control knob stopped working many years ago. Serge quickly identified the problem and it was taken care of promptly and courteously, and at a fair price to boot.
He explained why the problem developed in the first place, due to the original part being susceptible to humidity, which there was plenty of in my previous Santa Monica residence. Serge used a new generation part that was enclosed, so the issue is not likely to reoccur.
I also asked him about some higher end audio purchases I was considering, and he gave me a very enlightening overview of some tube options he could customize for me, essentially making a $ 1500 investment that would easily rival a $ 10,000+ out of the box amp/​tuner/​preamp combo. I very well may go this route in the near future thanks to his advice.