Sherman Oaks Mini Storage – Van Nuys

We have been storing here for well over five years and we’ve never had any problems. Ricardo and his team have helped us grow our business. One of the very few ²⁴⁄₇ accessible facility in the valley. That is only for business clients, and there are plenty of us here. The facility has a great support staff and is kept very clean and fully functional.
Very good experience and we aren’t going anywhere. A lot of value for the money.
They have drive up units they have rv and commercial vehicle parking they rent office space and also have a limited number of p. o boxes ;-)
I’ve been inside the office during billing time, as always there will be those who don’t understand why there are late fees. I can assure you that this is the most modern facility here in the San Fernando Valley. If you pay your bills on time you will be very glad you stored here. Rent is always due the 1^st so you are prorated in, they do not offer partial month rentals so you will pay for the whole month. They give you till the 9^th to pay without a late fee!!! Plenty of time, yo yeah and like every for profit business they charge for extras, like 24hr access, etc.

Estoy muy agradecida a Ricardo por su excelente servicio de storage, cuenta con limpieza, supervision y buena atencion al cliente, se los recomiendo :)

Absolute scam under new management !!!
We (my family) have been using this storage facility for years. without any incidents, actually totally the opposite.
On January 31^st I went to give a 30 day notice of one of hour storage units, removed my credit card and paid for the month of February with a check.
I was told by the nice employees then to go ahead an leave the unit clean as usual and be out the the 29^th of February.
My nephew went and vacated the property on the 28^th of February and finished around 8pm after office hours, all done and good right? on our part at least.
So now we follow up with the call on the 1^st of March and the new management bullies at the storage facility tell us that we need to pay for the month of March because we did not come and tell them that we were vacating the unit, I called left messages no return calls, I went there the next day and I was greeted by the biggest racist bully a Hispanic RICARDO TOBAR THE MANAGER who told me that we were supposed to have told them that we were moving, I told him we gave 30 days notice and we moved 1 day prior to the end of the month, what is th big deal right, well the bully says it it doesn’t matter because we need to pay for March… THIS IS INSANE!!! we gave notice and paid, we offer to sign whatever is necessary, I even told him I still have another unit with them, he did not give a rats a**, now he started sending eviction and lien notices, WE ARE NOT PAST DUE, WE DO NOT HAVE A UNIT UNPAID, WE MOVED 1 DAY BEFORE THE 30 DAYS!
I Contacted the corporate office and they are the worst, it is a total waste of time.
ON TOP OF EVERYTHING I GOT A NOTICE THAT THE ONE UNIT I’M STILL LEASING THE RENTAL WENT UP… THIS IS PERSONAL!!!
DO NOT RENT FROM THIS BULLY I’M REPORTING HIM TO ALL THE BUREAUS THAT I CAN ! I RATHER SPEND MY MONEY ON A LAWYER THAN TO PAY FOR SOMETHING WE DO NOT OWE.

PROTECT YOUR VALUABLES AND DON’T GIVE THIS PLACE A SECOND THOUGHT!
NO SECURITY WHATSOEVER! NO COMMUNICATION EVEN AFTER REPEAT COMPLAINTS– and promises to hear from a non-​existent manager– after reporting that our items had been stolen. There are always a lot of sketchy people hanging around the halls– when we told the office staff that we didn’t feel safe– and didn’t feel that our unit was safe– they did NOTHING: a lazy, disinterested front office staff and NEVER an on-​site manager. My husband inadvertently left a rack of clothes outside our unit. When he returned, every item was gone– stolen. No camera footage at all. No security monitoring the premises. No return phones call even though he was told by the front desk person on every visit that the manager wasn’t there and would call on Tuesday– for three weeks and multiple visits. We cleared our things out and left. Too many other more reasonably priced storage facilities with attentive staff and safe surroundings to even think of coming here.

Then they lie and say they have tried to contact me. I’ve never been contacted by this company in regards to my complaint until just recently below. In fact, I just called Sherman Oaks Mini storage to see and the manager, Ricardo, says he’s never tried to contact me. Also, that he can not give out corporates info. What a joke! Now, I have emailed you all with my complaint attached. Let’s see how long it will take you all to respond this go round…

Jeff was great, place is huge and very clean.
Drive up units on all 4 levels. They even have office spaces.

What a great place. Good prices, great friendly service, and you can drive up to all the units. Very happy we found this place after we had such a bad experience at a nearby Public Storage.

Great people and great service! And they have everything you need. And they will make sure they find you something you like.
Highly recommend these guys if you need storage!

I have been storing some of my important possessions for several years., My sister also started with them the same day I did. The helped me with all of the arrangement when I showed up with an emergency situation. They have been there for me from day one to Mylar out day today. Jeffery is one of the senior staff and the go to guy for all storage help and advice. Funny, I asked him if he does the storage wars shows. His response was they do not want to be known for auctioning off they renters’ property. They are more geared toward embracing customer goodwill. I loved hearing that. Very professional, great prices and very professional. I will be back. Happy, Happy, Happy.

Great place for storage. Hours are great and the staff was super helpful when I needed it.

I have use them for years now. In a way storage units there are like Lays potato chips. I’m up to three, but hoping to downsize soon. Meanwhile the staff is personable, the prices reasonable, the location is accessible. What’s not to like? If you need, they have hand trucks which are handy for moving things in and out of storage and in my case from unit to unit. I recommend them.

This facility is wonderful. The grounds are kept clean, the units are reasonable and the staff is outstanding. I have been with this storage facility for over 3 years now and had nothing but positive experiences. I would recommend this facility to anyone who lives in the area. I also like this facility because you can rent out a P.O. box if needed. Thank you.
Angela Smith

Convenient enough but false advertising about the moving truck, You only get access to the advertised moving truck on the day you move into the unit. They do not explain this to you that day, after that you’re SOL. Dishonest at best. NO customer service line to voice complaints. Once they have your money, that’s all folks.