Siggia Hardware

Been shopping here since the late 80s. They are beyond friendly, accommodating, and most important: knowledgeable. There is literally nowhere else you can go and get all your questions answered like you can here. What hinge to use on a 1″ thick door with a ¾″ overlay? I don’t know but they do. Which drawer slide to use so the heavy contents of of the drawer don’t drop on my foot? Again, I don’t know but they do. And if they don’t have it they know who does or even better, they’ll order it for you.

If this place didn’t make so many mistakes it would be a gem. I placed two orders for bathroom doors, nearly identical except for the style. Both times I brought in all six original doors. All we had to do was measure the doors and make new doors according to the measurements.
First order with «Sales Guy 1» arrived as ordered, except that the Euro hinges he sold me were the wrong type. I’d already placed and paid in full the second order so i couldn’t get a refund, just store credit. I thought they should have given me a refund for the difference (it was only $ 5) even though it was over 30 days, since it was their mistake. (They didn’t ask me what type I needed, nor did I know there was a distinction.)
Second order placed with «Sales Guy 2» was a complete debacle except that the Euro hinges were the right ones. On this order, it was 5% to use a credit card. When d.h. picked up the doors, they were tied in plastic ties and wrapped, and he didn’t count or measure them against the measurements on my order. Days later we unwrapped and untied them and my painter was starting to paint them, we noticed there were only four doors on that second order. Where were the other two?
I called in a panic, and the lady found the two missing doors and said «You can pick them up; sorry for the CONFUSION.» I made a special trip to pick them up, as well as buy screws for the hinges. (Screws were not included with the hardware.) It gets worse.
Painter painted all the 12 doors before they were installed. Contractor then began installing them but discovered that in Bathroom 2, two of the doors overlapped! I begged him to deal with Siggia! He went back to the store, looked up my measurements, and said they were identical to his measurements. What happened? All they had to do was make the doors the exact size as the doors I brought. The first order was right, why wasn’t the second order?!
Contractor ordered two correct doors (hopefully at their cost). When he picked them up 10 days later, they had the nerve to charge me $ 16 more! After some discussion, he begrudgingly paid it. They wouldn’t bend or accept any responsibility for any of the aforementioned mistakes. When he raised the «mistakes» issues, the lady said they don’t (like to) deal with consumers; they deal with contractors.
After he left, he realized they forgot to drill the holes, so he had to go back to my house, pick up the old mis-​measured doors and take them back to Siggia to drill the holes. Yet another costly delay.
Recap on screw-​ups:
FIRST ORDER:
Wrong Euro hinges
SECOND ORDER:
5% for credit card ($ 5 freight charge on one of the orders)
Two missing doors
Doors not made according to measurements
Additional $ 16 charge due
no drilled holes on two corrected doors
Blame customer: «We only like to deal with contractors,» «We don’t make the doors, an outside company does; It was their fault»; «We don’t make a profit on the doors»
After all of this, the doors look good. Bathroom 2 is different in that four of the doors abut up to each other. I now know that the measurements on Order 2 were designated as «OPENING measurements» not DOOR measurements, which is why all of the doors were a little oversized – bigger than my measurements, bigger than the doors I brought in as templates, bigger than what was written down on the order that I initialed.
I left a voicemail message with the owner after the first screw-​up but he never returned my call.

These guys have the product but don’t expect great customer service as a retail customer. They are unflinching, unhelpful and rude if you need to return or exchange a product without a receipt. They seem to be extremely disorganized and unable and /​or unwilling to track down or help find a lost invoice. There was more time mocking and insulting than helping. I just hope the owner is aware of his employees behavior. Don’t forget the little guys Saggia, they helped get you where you are today.

They have all the quality hardware and accessories needed for custom cabinetry.
The staff is friendly & very helpful.