Signature Flight Support-West

They’ve always been the best at private aviation.

Lot’s of movie stars! $ 40 to park over night is ridiculous! Nothing to give away like other FBO’s and there is a hotel on the strip.

I’ve been coming to signature for the past several years, as I fly with a federal organization and use them for fueling, never had any problems. But apparently if I don’t come in a uniform, they don’t care about being respectful. I walked in and stood over on the side of lobby as I was waiting for someone to meet me, who was coming from the flight line. The front desk lady came around the corner and started being very aggressive, asking why I was there. When I told her I was waiting for someone on the flight line to walk in, she started getting very ugly with me — telling me how she has to know who’s in the lobby. She asked for my name, I gave it to her. She asked who I’m waiting for, I told her. I was polite — and even told her my reason of visit. She kept bullying me, being extremely hostile and rude. NOT what I would expect from a signature branch. I’ll use Mguire or signature east next time.

If I could give a lower score I would. This place sucks. From their online job applications to their car rentals and I have no doubt, a lot of other things.

I work where we have to fly helicopters for a living. I am blessed with good employment. Several times a day we have to land off site and refuel. We don’t get to come to Van Nuys Signature Flight Services a lot but when we do everyone at the front desk is always friendly and helpful. The FBO gets a little busy and the employees never get flustered they just do there jobs which I like. What a concept no attitudes they just do their jobs. Way to go Signature you hired good people

Money, money, money, money, moneeeeey!
Everything about this place screams awesomeness!
I recently had the privilege of flying in a private plane and well what can I say, other than I wish I could do it all the time!
You don’t have to get up days before to make your flight, you don’t have to wait in long tines and the best no TSA (if anyone knows anything about me they know I H-​A-​T-​E TSA!!!)
The service if beyond exceptional but then again when you’re going in a private plane it should be.
Not much else I can say but money definitely makes the world go round. Don’t know if that’s always a good thing… but in this case it was.

Weird, a couple of the other reviews for this FBO. Obviously they were passengers, unfamiliar with the services common to the non-​commercial side of airports. Yes, there is no TSA. That’s how it is when you fly a private airplane lol, regardless of where you tie it down.
If you’re a «little guy» in a single-​engine piston airplane, don’t even think about taxiing to Signature when you land at Van Nuys. You’ll need to buy 25 gallon minimum of fuel that costs twice self-​serve, just to park there. PLUS, the overnight ramp fee is $ 101.
The line crew are super nice, though. Those guys will come up to you and politely tell you the score, then, under their breath recommend McGuire or PentaStar aviation. We ended up choosing PentaStar. Wow, the friendliest FBO I’ve ever been to. And completely free! They must give their flight desk girls happy pills. They aren’t a dive, either. Very pretty building with plenty of private jets parked on their ramp. I can see why.
Sad this particular Signature is so mercinary and unfriendly to everyday pilots and aircraft. The Signature at Santa Barbara only asks for (if memory serves) a 5 gallon fill and will give you a free crew car for the asking. No ramp fee. Even the Signature in Las Vegas (McCarran) is cheaper and friendlier.
I don’t really understand why Signatures from airport to airport vary so much in fees and services. Maybe each is a franchise. But one thing I do know… I won’t be back to this one.

Talk about being baller. You have to have or know any one that owns a $ 35 million jet to fly here. I love the part that you drive to your plane and when you get out of your car, it takes you 2 sec to get from your car to your plane. We never had to deal with staff so i dont know about that but the airport manager was there to make sure that everything was going good. the best part about this place… NO TSA!!! no hassle of taking your shoes off and have some hot chick staring at your worn down barney socks…

Front desk a little less attentive than others.

The staff here at Signature is great and do a wonderful job supporting the various individuals that fly in and out of Van Nuys Airport.