Sparkletts Water

I had the worst telephone customer service
I called to schedule my cooler replacement
The delivery man still came to deliver
He was annoyed that I was not available
I

One of the worst companies I’ve ever worked with in my life. It’s a tragedy that they own so many of the water delivery companies. The people who work there are all depressed and idiots from top to bottom. The only person that is actually nice and a good person is the guy who delivers the actual water. Everybody else who works in the back office, horrible customer service, trying to nickel and dime me at every corner. Extremely unsatisfied. I wouldn’t recommend Sparkletts to my worst enemy. Avoid at all costs.

Ordered with Costco. They brought 2 water cooler so far that are broken. Last one leaked and made my apartment completely wet. Called them to see what’s going on they did not care ask fir supervisor and they said someone will call me back. It has been 3 days and nothing.
I called again to cancel they were going to charge me to cancel. Worst company ever.

I wish I could give them — 5 stars… This is the worst company ever. SCAM. I had so many problems with them… charging me extra money for services I didn’t ask for… And for cancelling… it’s just a joke. After 2 hours being on hold for canceling, they tell you they will pick up the equipment 2 weeks later… so they can charge for another extra month.

I was surprised with all the negative reviews. We’ve been with this company for years. What we like most is that they’re very flexible… we just call if we need less or more gallons. Great tasting water too, great service and friendly drivers especially Mike who delivered our water today.

SPARKLETTS just randomly left two 5-​gallon bottles on my porch this past Monday, even though I was a Big Rock Springs customer (they are based out of Lancaster, CA). After requesting a pickup of their bottles from the long-​wait customer service line, I got a call from «Tuko» at the Van Nuys distribution center informing me they bought out my local water delivery company Big Rock Springs. I immediately cancelled and told him to come pick up the bottles. After asking me why I wanted to cancel I gave him an earful of reasons… one of which was to just look at the reviews on Unilocal!They are buying out all of their smaller, better competitors just to force you into their abysmal hell hole of long customer service holds, billing errors and quick-​trigger collection agency practices. Here’s my middle finger salute to one of the worst companies ever!

I got this through Costco. I set my order as 3 bottles per month. I got the water. The equipment. And about 2 boxes of individual water bottles. Next billing statement I got charged for those even though I didn’t request them. They wouldn’t take off the charge because I had used them. So I paid. And I told them I did not want any surprise deliveries of little water bottles. Then two billing periods later I got charged $ 70 (bill is supposed to be $ 23.) they said because I got an extra delivery of water. I was furious! I realized they were trying to overcharge me again. I did not let them though because I did not request 5 bottles. They deliberately sent an extra order and tried to charge me for it!.. Heck no. They probably do this to a lot of people who just pay them without looking at their bill. They finally took the charges off for the additional delivery they sent. NOW. A year and a half into their services I got charged $ 15 extra. No extra delivery or anything. Just a random $ 15 fee. They say they delivered but I know I don’t have anything.3 weeks trying to reach a customer service agent and waiting on my phone for over 1 hour! Longest was 1 hour 25 minutes I gave up. I emailed them and got a response 3 days later saying they charged me because I got an extra delivery (again I did not request it). I demanded that the fee be taken off. I pay them on time and no I did not want more water so I wouldn’t pay them until they fixed it. They lady never replied to my email again. Today I called again and got a man on the phone who said he’d take the charges off and only charge me what I was due. now my bill was at $ 70. I made a payment for $ 56.when I checked online on my balance I noticed he did not take off the extra charge and now I owed them $ 15 I emailed them and told them I had a confirmation number and they took it off except for TWO FREAKING DOLLARS!.. Are they serious?! Why are they doing this?! I should not have to pay anything extra for NOTHING just because they want to pocket money from people? I’m so upset I am on the brink of cancelling this service. I really don’t need the headache.

I really don’t know how Sparkletts stays in business, my experience with them was horrible. Beginning with their lying salesman that post up at costco wholesale and promise alot and do not comply. Then when you try to contact their customer service by phone it takes approximately two hours to get through only to end up speaking to a representative that is unprofessional and rude. These guys sent me to collection for a balance they were supposed to make adjustments to and never did. They make it impossible to contact them so that you feel forced to make payments that you’re not supposed to… straight THIEVES !! Don’t make the same mistake.

I called and waited for someone to pick up the phone for 59 minutes and then got a recording that said they were experiencing technical difficulties and hung up on me. I’m trying to get information about the fluoridation of their natural spring water. The company website (DS Services, the company that treats and bottles all of the water for Sparkletts) says that they add fluoride even to their natural spring and artesian well waters. Before we signed up for this service, a customer service rep assured us that they didn’t add fluoride to their spring water but I’m reading the DS Services site and it specifically says in their water quality report that they add fluoride to it. I will be canceling my service if this turns out to be true. I called back on a different number and the guy couldn’t really tell me for sure if they did or didn’t fluoridate the spring water. I told him I needed to speak with someone who could definitively tell me and he put me on hold, where I remained for 45 minutes before hanging up. This company is absolutely ridiculous. I will be switching to Arrowhead. Before I do though, I bought a pH test kit. I’m going to test this spring water to see if it’s really spring water. With all of the very negative reviews and experiences with this company, I will not be surprised if this isn’t really spring water. I’ll update when my test is done. It should be just 2 days from now.
*EDIT* The water is VERY acidic for spring water. I’ve never seen spring water test with this level of acidity. I HIGHLY doubt their spring water is actual spring water

Terrible customer service!!! 36 minute wait time to talk to someone and major attitude!!! Take your business elsewhere!

One of the worse customer service companies out there!
Don’t use them, save a lot of headache and many hours on the phone if you need to talk to them. I closed my account because I moved to a new company, I paid my bills… BUT their driver never showed up to pick up the empty bottles, so I called 3 times and they told me they will send someone. BUT of course no one showed up! Now they send me to the collection (without any communication). I am been calling both companies, spending hours upon hours on the phone, just to talk to someone but Sparkletts didn’t even call back, even the manager that said he will call me… never called me back. After he was supposed to get to the bottom of this, STAY AWAY!

I’m trying to cancel my service & I’m calling all the customer service numbers but some how they are all busy when I call & I been calling for 3 days straight! It’s a business how are all the numbers busy???
Now I’m going to have to make an unwanted trip to the office to try to talk to them about cancelling my service! Ugh worse customer service ever!

$ 883.04 collection bill over a $ 3.00 past due amount!
I have owned my own reverse osmosis equipment for the past 14 years — two systems. During that time, I employed Sparkletts to perform testing and servicing of my equipment via a service contract, billed in October, and July.
Over time, Sparkletts started issuing a surcharge of $ 3.00, whenever a technician was called to perform any service.
The last time someone came to service my equipment was in January, 2015. In February, I received a surcharge bill and I thought to myself, «It’s only $ 3.00, I’ll let it roll over into my July bill.»
In the meantime, I did some research, and discovered that I can easily service these things for less than half of what Sparkletts was charging, so when the July bill came with the previous balance of $ 3.00 plus a much increased service agreement charge, I called to cancel service, and pay the $ 3.00, plus any late fees.
I was informed that my account had been sent to collections, and that I would have to deal with them. OVER $ 3.00!
When I called collections, they informed me Sparkletts had submitted: The new inflated service fee — that I wasn’t using and couldn’t cancel because it had gone to collections, the past due amount, and $ 580.00 for equipment — THAT I OWNED! In all an amount totaling $ 883.04!
After many hours of telephone time, and unreturned phone calls, all issues were resolved — mainly due to the efforts of the collection agency’s good work (believe it or not).
Needless to say, I will never again use Sparkletts services, and strongly advise anyone else to avoid this disorganized group.
The parent company is called: DS Services, or DS Waters.

horrible customer service. i cancelled and they still delivered and charged me, and then tacked on late fees when i refused to pay

Worst Custer service ever. They take order changes but they disregard it. Your order doesn’t arrive. You call again and they apologize and promise that the bottles will arrive on a certain day but again you don’t get it. I think their customer service needs a major overhaul. The orders they take don’t properly connect with their delivery trucks. As a result you can’t rely on the timing of deliveries or the changes you make to your order. If I order 2 cases, I might get 3, if I wanted 5 cases, I might get 4. I think it’s about time that they take a drastic action or they will continue to lose customers.

Huh, somehow I wasn’t surprised to see that All the reviews about them are so negative. I was using their service for years but I’ve decided that enough is enough. I guess I was to busy to look for another company but I’ve decided to move on after realizing that their customers service went from bad to worst. They’ll deliver more bottles than you asked and bill you for it even if you ask them to pick up the bottles you’ve never ordered. They will charge you late fees even if they get your payment on time or before. Arguing with them is like debating with someone who doesn’t speaks or understand your language! That’s it, I’m done with them. I’m taking my business to the competitors.

TERRIBLE CUSTOMER SERVICE! I can not believe costco lets these people into their store! I signed up with a «no fees» no contract! And somehow incurred a ridiculous bill for water i was not even getting! Like other customers have said that they don’t pick up their equipment and bottles or deliver on time. I called to make a payment and i had to wait on hold for 40 minutes! Then they said i could not make a payment! How is this business even still in business? I will be writing a letter to the BBB and cc’ing costco and sparkletts.

I was a customer of Sparketts for 30 years and am going to change to another brand because of their inability to manage their deliveries. They have a responsive customer service 800 service that can collect information and apologize. But their customer service people have no influence on their home delivery personnel. And, the management of this company couldn’t care less if their customer service is taking instructions and giving promises that their delivery system doesn’t know about, doesn’t care to know, and will apparently disregard at will anyway.
This used to be a responsive, dependable company. It’s horribly managed now, from the customer experience point of view. They’ve lost my stream of income because of it.
If you decide to use their home delivery service anyway, expect to be disappointed when you need to adjust any part of your services.

Bad customer service. Called a week ago to set up a service and decided to call back to avail of the special offer coupon they mailed to me for $ 50 off but they refused to honor it. Why offer it if they are not going to allow customers to use it. Definitely won’t be using their service

Awful service (wasted so much time and rescheduled around their time as they are never available until we got our first delivery). Awful delivery service (The deliver guy finally made it to our place after multiple planning and missing his delivery dates. The delivery guy agreed there is something wrong with the machine he delivered but he said we have to call in for replacement!!!). Awful products (their water dispenser makes way too much noise and it made with very cheap plastic and looks ugly and above all it does not work properly).
We called in for service and they gave us the run around wasting our time.
Don’t waste your time on this brand.