T-Mobile

We come to this Store for almost a year now. and from the beginning we have been served and helped out by Suzanne, she has been great and i can say the reason why we come back and brought all the business to T-​Mobile is because of her. also, we have been help so much by Manuel if Suzanne is not there. there might be some other people that is nice but also we have found some mean girls in this store. that is why we come only when Suzzane is there.

This place is a joke. This store is all about a shiny floor and glitzy look. The girls working in this store are a bunch of jerks, I live near the store, so I typically pay my bill in person there. During the many times over the years that I have gone in to this particular store, there has never been a time, where I was helped in a timely manner or in a way that made me feel as if I was a valued customer. The girls working in this store are particularly juvenile, cliquey, and uninformed. They are completely self absorbed. They are however abundantly happy to sell you. Even though you are not there to buy anything… Recently, I asked for some help because I was having problems with my phone, a short red haired girl with glasses decided to «help» me. she basically told me to go f— myself. and then she and her counterpart started laughing at me together. I do not recommend this location for any reason. Conversely, I wholeheartedly recommend the Van Nuys Blvd and Titus store number 8244.; They worked with me in a professional manner and genuinely were concerned with the problems I was having, and genuinely tried to resolve the situation. Jessica, Saul, Alex, and Oneje were awesome, I got to know them as my phone issue took a number of days to resolve, so each time i went there they were all equally concerned with truly helping me. Thanks to store number 8244. They should close the doors on that other location 6375 Van Nuys blvd. I will never go there again, bunch of girl jerks there and this has been true of this location for years.

My galaxy froze and wouldn’t start. I went to this location for some help. Instead of helping in any sought of way the rep there told me my $ 700.00 phone is gone and I have to buy a new one. There is no way it can be fixed. When u got home showed to my hubby n all he did was put on charge n restarted it. The phone is working perfectly fine. I was very dispointed with this store. Can’t believe the girl just wanted to make a sale and not help me. Instead tried to take advantage. I will never go to this store.

Worst service ever workers are flirting with customers instead of keeping the line moving workers don’t even know to to use the system everyone looks confused I waiting 1 hour to speak to someone

Big thank you to Jose! My android phone froze when I was 1 hour from my home. Not fun. Had to use paper directions… lame. I was planning to make an insurance claim, as I pay an additional 10.00 per month for the service. Jose is very knowledgeable and knew how to restart my frozen phone.
Thanks!

After a very long wait, we were attended. My wife upgraded her cell phone — we have a family plan — when we left the store, I found my phone wasn’t working at all — my wife got my number and her number was in the limbo… this is not exactly wise customer service… won’t return ever… specially next month when I need to upgrade my phone as well…

This place was surprisingly quick. I was in and out within 5 minutes, and he my rtf from another company taken care off. Janet helped me out and sped through the process. Service such as this makes me glad I switched to t-​mobile.

Walked in the store 10 minutes before closing since my mom drove quite a while a way to choose a phone for an upgrade using Jump. We were greeted by Manuel while taking a look at the new S6, he was awesome dealing with my mom’s indecisiveness & jokes!
Then after we’ve taken a couple laps around the store looking at the options, David approached us to ensure we were finding everything ok. Both of them ran down the benefits & personal experiences of each phone we asked about, we ended up taking 2 S6’s for each of us & were able to set up the phones within minutes.
Thanks again guys for having a sense of humor and great service at the end of your day!

We walked in to the store it only took us 15 minutes to add the 3^rd line Valerie helped us and I am very satisfied. I do recommend to come in and ask for her you will go satisfied.

Today I went to T-​Mobile store at Van Nuys intersection Victory like every month and the guys who work in particularly Joseph made me happy with quick service friendly. I like all of them because respect to customers and take care of their needs. He really knows his job.
I wish a great growing up at his work.
Fred
March 17, 2015

What a great experience I had at this T-​mobile store, I came in to switch phone services from AT&T due to the increased charges and I am beyond happy I chose T-​mobile. I walked into the store and was immediately helped by Joseph who is awesome and beyond helpful which made this experience as painless as possible. He answered all my questions I had and was just great. I know I will be coming back to this T-​mobile store because of the customer service and how helpful he was to me and my family. Thanks again Joseph and the rest of the team at T-​mobile!

Worse manager ever worse unprofesinall manager ever the employees don’t know what there doing they say one thing in one day and another thing the next day very unhappy from this place I bought the iPhone 6 space gray I went in Sunday so I can get the gold iPhone they said if they have it in stock they will change it I went in today Monday I called first they said they have it I went in and asked they said they have it but at the same time there telling me we can’t change it I was very mad at there service very getto manger getto pple working like I said very unprofessional workers they need new management!!!

This place either needs to close down or completely change the team especially their african american manager (forgot his name) anyways worst customer service ever they promise things that they dnt do. Nobody knows their rules everybody says something different. The manager is even a lier himself i wouldnt expect anything more from the employees. They run the place as if like they owe it other tmobil stores have different rules than them. Never going back to this place again worst customer service i received my whole life.

If it were possible to give less stars I would. The tragic tale of my interaction with the low lives that are employed at this store is too long to tell the staff is rude and lazy. There was no manager to contact (surprise) so I have decided to warn you guys via Unilocal.Stay far away from this pathetic excuse for a business

Worst customer service ever. Looks like they need more experience. I went there fiew times and never had a good experience. Very rude and they dont no how to communicate vith the customers.

Last week, I brought my defective T-​Mobile Galaxy Note 3 in and the person who took care of me (darker young Hispanic guy) was nice. He promised me my phone will be delivered the next day. It wasn’t delivered for a WHOLE week.
This evening, I walked in and it took five minutes for someone to acknowledge I was there. I know this T-​Mobile store is located in the Ghetto, but the people who work there don’t need to act like they are from the Ghetto.

ERICO!!! His the best, he explained to us every detail! We went to two different T-​mobile the worst but Erico was the best he helped us understand

Talk about a bad experience. I went in trying to get two new phones and after a good amount of time waiting for a representative to assist me I was completely ignored the moment I stepped in the door !!! After seeing 2 girls available you think they would take a moment to help a customer out. I decided to leave and not come back… Took my business else where!

After being with AT&T for 25 years, it was time to break up and start a new relationship with T-​mobile! Best customer service by far! Jenny the assist manager explained everything so well and we had Valerie help us who made the magic happen! Quick and easy didn’t even take an hour. Definitely deserve 5 stars!

The employee named Mary needs to pull the stick out of her ass. If she doesnt like her job… then quit. Id much rather call Tmobile and deal with the reps on the phones, they are soooooooo much nicer. I hate going into the stores, especially this one. Unfortunately this location is so close to my work and home.