Toys R Us

Worst customer service experience ever, the cashier was very rude, not even a «thank you» the worst of all I left a message to the manager and corporate office and neither one cares about it, they haven’t even contact me back to asked me what happend or apologize. That tells you how much they care about their customers. I wouldn’t recommend this place to anyone, I am taking my business somewhere else where they are going to appreciated.

Who has products on the floor, with price tags mind you, that can’t be purchased at checkout? This lame ass Toys R Us! Smdh… Ummm… maybe you should remove said products from the floor so that consumers aren’t confused!

From all my experiences going here they have been perfectly fine. I just think they should be more clean and organized with the toys. I do like that’s it’s really big and some sections are organized. I wanted to get the Mega Yarn Yoshi for one of my friends but it’s limited edition and its out of stock. Hopefully they can get more so I can buy it for him. I kind of doubt it but you never know. The people I’ve met that work there seem so nice and helpful. Other than that it’s pretty good. I’m still surprised to see kids there because ever parent is buying their kids iPads and stuff like that. I’m older and I even want some of those toys.

Toys stores getting kids to suck their parents money since the beginning of time.
Not a bad thing, I can’t say I haven’t nagged my parents to come to Toys R Us.
I don’t particularly like this location because the organization of the store is quite compact. There are a fairly large amount of items for the facility. Just the visual aspect of everything seems like the store was forced by a superior to stock every single item in the catalog. But, I don’t think it matters because kids will always find what they are looking for.
The biggest problem is that the parking structure is small, and you can have trouble finding parking.
I’ve had no problems with the staff or the waiting line. They are all average.

There’s always someone around the corner for help and everything is Fairly organized. I don’t think I’ve ever had problems with this toys r us and I’ve been coming since I was a child. My only issue is that it always seems a bit run down. Maybe it’s time for a remodel who knows.

Worst toy experience ever! Brought my son for his first toy store experience. He was so excited! He is 2.5 and had to use the bathroom very badly. We went to the bathroom which was blocked by a cart. We waited and waited. He saw us and ignored us. My son had an accident waiting so long for the restroom. I told the guest services who told me that the women’s restroom had been open. The janitor never said any thing or let us in while we waited. My son left crying because all he wanted was to look at the toys bur instead he had to leave with wet clothing and no toys. I would give it 0 stars if I could. I am so disappointed!

Very small store. The parking lot is very small ufff. I found what I came for. Nothing exciting to brag about I would say OK

Not very good at restocking shelves. I’ve gone there a few times weeks apart and they have the same old product on the shelves, often damaged.

So i guess any schmo can walk in off the street with over $ 300 worth of electronic toys, which were probably stolen, without a receipt and return them for a gift certificate… yet i cant return a video game console unopened WITH a receipt because it was bought over 30 days ago when all i wanted was a gift certificate.
Where was the crack heads receipt when he returned over $ 300 worth of stuff? Was his stuff bought within 30 days? No one knows cause he had no damn receipt.
I see how it works there.

The staff was 5 star, I saw birthday wish Barbie and was considering it for my daughters first birthday. But when I went back to the store to purchase it there was only one left and the box was slightly crushed. Not only did the manager Jasmine offer an additional 10% off, but one of employees told me about price matching. So I quickly downloaded the app found it cheaper online, they price matched it for me and allowed me to use my daughter’s $ 5 off birthday coupon that she received in the mail. So instead of paying $ 34.99 I got the Barbie for $ 17.68 thank you Jasmine and all the girls at Toys «R» Us!

This place was my childhood. The store shelves and organization is still about the same as it was 20 years ago. Takes me back every time.
The only negative about this place is they took away Geoffrey the Giraffe from the outside sign, he was such an iconic land mark.
Thats the only thing keeping this place from getting 5 stars.

First of all, I googled «babies r us» and was taken to Toys R Us. Wtf. I went in anyway and cool, they had a 2 aisle baby section. I needed to go in to grab a onesie or something for my daughter as I completely brain-​farted and forgot to bring extras. So she had a blowout, I had to act. However, not a single onesie, not even in the baby section. Are u serious? So I went to the restroom to change her diaper and this was, hands down, THE most disgusting public bathroom I have ever been in. Not only that, no changing table. That’s right. No changing table in the Toys R Us bathroom. I ended up changing her in my car. Rude service from the staff, never going back even though this will be the closest kid store to me when I move. I’ll travel the extra 10 miles to the next one for at least a mediocre experience. Gross, gross, gross. Dirty, and just… no. This is no place for kids to shop for toys.

Great selection of toys. The service is impeccable! Hedie and the manager helped me find the right product as well as with my purchase!

Not the best experience ever but not the worst. The store is pretty unorganized. There was random misplaced stuff everywhere. Going to this store is like watching a commercial. It seems like toy companies care more about making money than making children happy. But that doesn’t affect how good the store is. The staff looked like they really didn’t want to be there but they were nice. This store isn’t horrible, but it’s not great either.

Been here few times to but toys for my
Daughter!
The location is perfect next to Van Nuys
Airport and the 405 FWY intersection.
One of the largest Toy r Us in LA and with
More toy options to buy than other Locations.
Try to sign up for the Toys r Us rewards
Program to get coupons on your text!
They only loose a star for customer service
Just like other toy stores for having kids
Work on the register.

I live basically next door to this Toys R Us. There’s a huge parking lot, which is never full except on black Friday, so you won’t have to worry about finding a spot. The staff I’ve encountered has always been helpful, and courteous. The store gets messy a lot, but it IS a toy store, so I kinda understand that. They usually have a pretty good selection of toys and games. I’ll keep coming back for sure.

What’s the best gift to give? Gift cards! Let your recipients buy what they want.
Originally, my plans were to stop by the Porter Ranch location to redeem the cards but stopped in the Van Nuys store instead. We came to this unassuming location closer to residential and smaller business area and were pleasantly surprised of the well stocked shelves. It’s a rather odd shaped layout where it’s more narrow and longer but there was no complaining from the kiddies about the neatness and inventory of high demand toys.
The area might be a little shady and the exterior definitely needs a make over but inside you’ll find something to make your little guy or gal smile.

Unexplainable just one word Rude! They have to replace management and get some manners.

It’s okay, I guess.
Some of the staffs are nice and helpful, some aren’t.
The restroom is always dirty, maybe they do clean it, but not when I’m here.
Got my God of War Ascension here. Too bad it was a short game.

It’s easy to get overwhelmed in this store. They have a huge selection and chances are, you’ll find the toy you’re looking for… eventually.
The teenage employees are friendly enough, but not outwardly helpful. The three times I went recently, I had to go out of my way to ask for help. But when I did, they did what they could to find or get something for me.
The location could be better, but it’s never been busy and parking hasn’t been a problem.
It’s important to note that they also have party supplies (so does Target and Walmart) with competitive prices. They also have a good selection of bikes and accessories. After a lot of shopping around (and I mean a lot), we bought our kid’s bike here and got a really good deal.
HINT: Check for coupons online. Also, there are apps (like Keyring) that offer coupons and discounts if you have the free Rewards R Us card.